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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

China Delights

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent
Well organised from start to finish with good knowledgable English speaking national and local destination guides. They were responsible for assisting the group in all manner of travel and personal issues.
The itinerary was comprehensive and involved travel by coach, boats, airplanes and high speed bullet trains. We were warned prior to going of the difficulty of any terrain, length of walking and alternative options if one was not up to the task that day.
The food usually started with a comprehensive buffet breakfast, followed by many courses of Chinese food for lunch and sumptuous dinners every day. The hotels were mostly four star rated and one or two much better.
Much display of high technology around. Payment apps etc were superb, cash and credit cards acceptable and locals ready to assist when needed.
It is amazing to see the thousands of locals including tourists all mingling together with no pushing or shouting. The same applied to road traffic and travel. Everywhere we went was kept clean and spotless and this is on the roads and trains too. There was no rubbish or plastic lying around anywhere. There were beautiful parks and open spaces for residents to enjoy activities or walk around. All beautifully laid out and maintained to a very high standard.
However you need your passport all the time for entry to venues, hotels, trains and a mobile phone that can work in China with adequate data. If you purchase data from abroad before entering China you can still use WhatsApp. Also get the Ali Pay app with a foreign bank visa/master card pre-registered, then shopping and paying for purchases is easy.
However because of thousands of high surveillance facial recognition cameras all around and law enforcement officers it seemed very safe to wander around the towns and places we stayed. The whole experience is welcoming, eye-opening, super efficient and a wish by the organisers to let you enjoy and have a memorable trip of China.
We had heard of Wendy Wu tours from friends that highly rated them, and have not been disappointed with our decision to book with Wendy Wu. We will certainly consider going with them again on their other tours.

Japan Uncovered

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent
We thoroughly enjoyed our trip. It was a full on experience that exceeded our expectations. The schedule although busy was varied and interesting ; it gave us a great insight into the tradition, history and culture of Japan. We travelled with a great group of people and mixed well. The guides were informative and shared their personal experiences and perspectives which added to the tour. Being quite a large group, we definitely benefited from there being two guides at all times. The coach transport was comfortable and reliable. The journey on the Shinkansen was a treat. We loved the food and overall we were highly satisfied and pleased with this tour. A holiday to Japan I had long dreamed about ; it didn’t disappoint.

Japan by Rail

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent
What an amazing, extensive, well organised tour of Japan. Experiencing local cuisine and landmarks and really emerging yourself in the Japanese culture. This tour delivered all my expectations and more. Our travel through the country was impeccable. Coaches were on time and comfortable and riding the bullet trains were a highlight.
Our guide was very friendly , knowledgeable and lead our group in a supportive way. April was a great time to visit Japan. The weather was perfect and the gardens/ blossoms were beautiful.
I would highly recommend this tour with Wendy Wu.

Japan Uncovered

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent

Japan by Rail

Saturday 03 May 2025
Overview Rating:
Our Tour: Good
A very full on holiday covering the whole of Japan seeing all that is needed. Perhaps the last 3 days were not worth the long train journeys as there was not much to see in the North for tourists in April. The furthest North should have been Sendai. More time in Tokyo would have better.
The trip was well organised. The hotels were good , although I was expecting to stay in smaller hotels to experience the culture more. The guide was excellent and made us feel safe. He had a good knowledge of the history of Japan.
The group had 28 people which in my opinion was too big. Not all the people were willing to associate with us and we didn't even get to know some of their names. Maximum should have been 18 ,and it would have been better if more people were from the UK like us.
Food for vegetarians was very limited but we didn't starve. Breakfasts were very good with a good choice. Lunches and evening meals were the same meals. Basically, it was what the meat eaters got but the meat and fish taken away. Vegetables, rice and tofu with soy sauce for 3 weeks ! Pizza was given on one day and a French meal on the very first evening.- what a treat !

Grand Tour of China

Saturday 03 May 2025
Overview Rating:
Our Tour: Excellent
Fantastic tour of China. Well organised and delivered. Activity level was however higher than expected. The national tour guide Ryan was extremely professional and warm

Across the Great Wall, journeys unfold,
With Ryan, the guide, stories bravely bold.
Through ancient pagodas, and rivers so wide,
A tapestry woven, where wonders reside.

From bustling markets, to temples serene,
His knowledge profound, a captivating scene.
With whispered history, and tales of the past,
He paints vivid pictures, that forever will last.

The Terracotta Army, a silent parade,
Ryan's insights unveiled, a wisdom displayed.
The Forbidden City, a splendor so grand,
His expertise shines, across every land.

He leads with a smile, and a spirit so free,
Unveiling the secrets of history.
Through bustling streets, and whispering breeze,
Ryan, the guide, in China's embrace, he leads.

With each turning page, and each step on the way,
Ryan's passion ignites, and shines ever bright.
A master storyteller, guiding the way,
Across mountains and plains, in the light of the day.

From Shanghai's high towers, to Xi'an's old charm,
Ryan's guiding hand, brings smile and charm.
A tour de force, woven with wit and with grace,
Ryan's the greatest, in China's embrace.

55032

Saturday 03 May 2025
Overview Rating:
Our Tour: Excellent
The cabin was very spacious and comfortable. Food and service on board was excellent, all the staff were very friendly and helpful. The excursions and entertainment were enjoyable and interesting, overall a wonderful experience.

Japan Uncovered

Saturday 03 May 2025
Overview Rating:
Our Tour: Excellent
The tour went beyond my expectations. Our tour guide Mariko was very knowledgeable.
Would definitely return to Japan .

China Delights

Friday 02 May 2025
Overview Rating:
Our Tour: Excellent
Unbelievable experience! Terrific organisation from Wendy Wu, diverse itinerary and an incredible set of guides headed by the National Guide Jason. Who was magnificent throughout

Japan Uncovered

Friday 02 May 2025
Overview Rating:
Our Tour: average
The tour involved a great deal of walking and being on ones feet for 3.5 hours and even 4.5 hours. The Wendy Wu brochure did not give this information and we were informed only at the last minute with the receipt of the detailed itinerary. It was too late to select an alternate tour, had we known this we would not have gone on this particular tour. Further we visited several castles, temples and Shrines but was unable to go inside some of them , only viewed from outside. And there was nothing to see on some of the castles only the building. Would it not be better to visit some other interesting places instead ? At least on 2 occasions, going to dinner outside the hotels involved walking in heavy rain for 15 minutes or more and no transport was provided.
It would have been nice to see some Japanese musical show or some local cultural dancing, instead of visiting castles, shrines etc over and over again.
On the plus side we visited several big Cities and especially enjoyed visits to Hiroshima, Mount Fuji and Nara Buddhist Temple, Takayama Festival Floats were noteworthy. Also Mount Hakone and Lake Ashi were also enjoyable visits.
The tour guide Mr SEKI was exceptional was very helpful and was very attentive to all the needs of members in the tour group. I should also mention that the coach drivers were good and helpful to the group.
Also not very happy with Cathy Pacific return flight as we had to get off the plane at Taiwan stop and subjected to an extra security check, not ideal for older people !!!

Treasures of Taiwan

Friday 02 May 2025
Overview Rating:
Our Tour: Excellent
WendyWu provided a packed itinerary which was enjoyable throughout. The National Guide was excellent as was the coach and driver. Food throughout was varied giving us a chance to try different Taiwanese cuisine. The hotels were excellent standard, clean and spacious. I enjoyed every moment of my trip.

Japan Uncovered

Friday 02 May 2025
Overview Rating:
Our Tour: Excellent
Fantastic tour. The best guide ever in Mariko who was so helpful and knowledgeable. We travelled through almost all of Japan and the organisation was superb. The hotels were mostly great with a couple of exceptions where the rooms were really small for two people. The sights visited were all fascinating and Mariko always knew the answers to all our questions. The meals were all provided with some dinners in restaurants and some in the hotels. The final dinner cruise was wonderful. In April, the weather was much warmer than we expected it to be which should be pointed out to avoid bringing the wrong clothes. The first week was physically very full on and maybe an afternoon or morning of free time would be a good idea. I thought the tour was excellent value for what was provided. Wish I could do it all again in slow motion!

Namibia Adventure

Friday 02 May 2025
Overview Rating:
Our Service: Excellent
I've been on tour with Wendy Wu before and my most recent interaction was in keeping with the high standard of Wendy Wu Tours which is wht I keep coming back to Wendy Wu.
Staff members are always friendly and helpful, especially in the most recent case when our tour had to be cancelled and we received consideration and expert advice on possible alternative options.
Would always recommend as, whilst on tour, Wendy Wu guides don't let anyone down.

Japan by Rail

Friday 02 May 2025
Overview Rating:
Our Service: Excellent
When we booked our forthcoming tour the representative that we spoke to was extremely helpful and very profressional. She spoke clearly without any ambiguity and went out of her way to get us the best deal.

Majestic Yangtze

Friday 02 May 2025
Overview Rating:
Our Service: Excellent
Helped me plan for what was right for me