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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

In Pursuit of Pandas

Wednesday 30 Oct 2024
Overview Rating:
Our Tour: Good
Very good tour and would definitely recommend Wendy Wu tours. The local guides, Summer, Stephen and Penny were all exceptional.
It was great seeing the Great Wall, Terracotta Warriors and especially the Pandas! However, I would say that people need to be warned how steep the steps are on the Great Wall. Also, although we wanted to sample the local cuisine, twice a day every day was a bit much so maybe an evening or two where you could do your own thing might be a good idea. Otherwise it was a really good tour.

In Pursuit of Pandas

Tuesday 29 Oct 2024
Overview Rating:
Our Tour: Excellent
As a solo traveler, i was daunted by travelling on my own - I needn't have been. This was the best holiday I have had in a very long time. Wendy Wu ware very organized, answered my concerns prior to travelling and arranged the Chinese visa very quickly. The Flights were comfortable and it was great being met at the destination airport by Steven, the local tour guide. The standard of the hotels was high ( at least 5*). The tour activities were amazing (Tiananman Sq, Forbidden City, Great Wall, Terracotta Warriors, Bullet train, Pandas... to name a few). We had plenty of time to explore the areas, but be warned, you are on your feet a lot (so well worth it though). The food was good, albeit sometimes a little repetitive and vegetarians are well catered for. I do have to say the Tour Director, Summer and the local Guides were brilliant and really made the holiday special. I highly recommend Wendy Wu. Im now booking my next trip with them. Thank you.

In Pursuit of Pandas

Saturday 27 Apr 2024
Overview Rating:
Our Tour: Excellent
This is a really intense holiday - very little time for r&r - but what you see is incredible! Our tour guide, Betty, was fantastic and the food was incredible. I honestly can’t gush enough about this holiday. And seeing pandas on two consecutive days was just a dream…

In Pursuit of Pandas - Christmas Special

Tuesday 10 Oct 2023
Overview Rating:
Our Service: Excellent
Friendly, helpful and efficient. Filled me with confidence that I was doing the right thing booking with this company.

In Pursuit of Pandas

Saturday 01 Jul 2023
Overview Rating:
Our Service: Excellent
Friendly and informative staff

In Pursuit of Pandas

Wednesday 15 Jan 2020
Overview Rating:
Our Service: Excellent
Quick response and knowledgeable staff

In Pursuit of Pandas

Tuesday 26 Nov 2019
Overview Rating:
Our Tour: Excellent
Excellent tour with knowledgeable and helpful guides. Fantastic accommodation throughout and delicious meals. This tour involves a significant amount of walking so wear comfy footwear.

Our Response

Thanks for your review!

We are delighted to hear that you have had a wonderful time on your tour! We are thrilled that you had such knowledgeable guides and enjoyed your accommodation and meals throughout!

We hope that you will consider us when booking your next tour!

Kind regards,

Wendy Wu Team

In Pursuit of Pandas

Thursday 14 Nov 2019
Overview Rating:
Our Service: Good
An excellent range of tours to choose from. Luke, who talked us through the booking was personable and helpful. Our initial request for an appointment was a little less helpful.
We can’t comment on the tour as we have only just booked and could therefore only recommend the booking service.

In Pursuit of Pandas

Monday 04 Nov 2019
Overview Rating:
Our Service: Excellent
Very helpful company without being pushy, listened to my requirements and came up with a good package at a reasonable price. Could have found a cheaper tour but with companies who are not ATOL and ABTA linked, this is something we were keen to have. Also holiday booking includes flights to and from China something which the China based tour companies don't seem to do. Thanks Wendy Wu tours looking forward to our holiday next year with you.

Our Response

Hi!,

Thank you for booking "In Pursuit of Pandas" tour with us.

We are elated that you have given our company a 5 star review!
We pride ourselves on listening to clients requirements to make the most out of the tour. We are also thrilled that you chose us due to being Atol and Abta certified and that the flights were included to make the booking process even easier for you.
We are sure that you will have a wonderful tour with us next year!

Kind regards,

Wendy wu team

IN PURSUIT OF PANDAS

Wednesday 05 Jun 2019
Overview Rating:
Our Service: Excellent
Excellent very well organised tour, with really good helpful, friendly and caring guides. Eva our tour manager was superb, making sure every one was looked after.

Our Response


Thank you for taking the time to review your tour.

It is lovely to hear our guides are performing throughout your tour. We will share your kind words with your local guides and Eva - I'm sure they will be grateful to hear you found them to be friendly and caring throughout.

We hope you have retuned home with many fond memories that will remain with you for many years to come and hope to see you onboard another Wendy Wu tour in the future.

IN PURSUIT OF PANDAS

Thursday 02 May 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Booking was very efficient and sound advice was given. Air China was amazingly good considering I had read some fairly bad accounts of their services.
Hotels we stayed in were of a good quality.
Internal flight and Bullet train were excellent.

Local guides very informative and with good English. Fin in Chendu had excellent English. Sites amazing as expected.


None of this would have held together without our national guide, Ivan, who was outstanding. Dealing with the language, regulations, airport and train stations would have been a nightmare without him. He was amazingly calm, well organised, kind and efficient. How he didn't lose some of us in the Forbidden City I will never know.

Product :

Please read my review carefully

IN PURSUIT OF PANDAS

Monday 29 Apr 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The whole tour from the moment we were met in China by our National Guide, Ivan, was first class, giving us a truly wonderful holiday. Highly recommend Wendy Woo for China.

Product :

The whole experience was first class thanks to our National Guide, Ivan, and the team of local guides who helped us to make the most of a short tour. It was full of wonders such as the Great Wall, the Terracotta Warriors, the pandas, palaces, parks, gardens etc plus great food, shows and a great bunch of travelling companions.

Our Response


Thank you for your feedback!

We are delighted that you enjoyed your tour to China and Ivan and your local guides helped you enjoy everything you could during your tour.

It is lovely to discover your holiday highlights - Great Wall, Terracotta Warriors and many others.

Thank you for your recommendations.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Saturday 19 Jan 2019
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Jason Gao (National guide) was amazing and local Guide Susan in Chengdu and Andy in Beijing were good/

Product :

Hotels at Beijing and Xi'an were good, especially the Boffo L in Xi'an (which we believe was brand new to Wend Wu Tours). Hotel in Chengdu was disappointing - staff did not speak much English, not very helpful, room was disappointing.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Friday 18 Jan 2019
Overview Rating:
Our Service: Good
Very good tour of the highlights of China. The guides couldn’t do enough to accommodate everyone and deserve a special mention. The hotels flights and coaches were all of a good standard. There was plenty of variety in the meals. In terms of drinks offered we were restricted to the same high sugar fizzy drinks or nothing which may need looking into. There were no sugar free options available. Despite this being marketed at a level 1 physical activity tour it involved a lot of walking on hilly areas and mountain ascent due to itenerary which was physically demanding and we were not prewarned about this. Overall it is a good value tour and perfect for an insight into China. I would book with Wendy Wu again and recommend them to family and friends.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Thursday 17 Jan 2019
Overview Rating:
Our Service: Excellent
We booked our dream holiday to China- In Pursuit of Pandas Tour -Christmas/New year and what an Unforgettable experience it was!!! From start to finish we were looked after by Jason are national guide who was an absolute star.My husband has a shellfish allergy which I was concerned bout but Jason phoned ahead every restaurant we visited to inform them-and every restaurant we visited the food was delicious and plentiful. Our Itinary changed slightly which we were informed of on the first day but the substituted tours were excellent.
I could sit here and still be singing this tours praises til next Christmas so to summarise- Definitely Recommend and looking to go to Vietnam next!

Our Response

Thank you for your 5* review!


We are thrilled to hear you thoroughly enjoyed your tour in China over the festive period, and hope your memories will remain with you for many years to come!


It is lovely to hear how Jason was so helpful and made sure that the restaurants were aware of your husbands allergy in advance.


When your ready to book your tour to Vietnam, please let us know. We will be honored to help arrange your next unforgettable tour.

Reviews

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Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

Fully Inclusive Touring - All flights, transfers, hotels, meals, guides and visa
  • UK's leading Asia specialist
  • Over 25 years of customer satisfaction
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  • Offices in UK, Australia, New Zealand & China
Outstanding guides & Authentic experiences
  • Price Match Promise
  • Fully ABTA and ATOL protected
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  • So much included in the price
  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation
  • feefo reviews
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 14 years