First ever long-haul trip. Excellent service, really interesting visits and tours, hotels comfortable and food good, guides very knowledgeable. Cruise on Victoria Mekong pure luxury, staff wonderful.
The only untoward incident was sorted promptly and efficiently by the 24-hour emergency helpline operator.
We felt supported and cared for, the trip was excellent value for money, and we would book with Wendy Wu again.
Only one adverse comment - 'free' drinks were alcohol and soft drinks, but the only soft drinks were all fizzy, there was no dilute squash so nothing available if you don't drink alcohol or fizz. The only still drink was water.

Having booked this tour on 2 other occasions only for it to be cancelled, we were very excited that this tour was now running until we saw the reviews from the previous November 2024 tour. We contacted Wendy Wu to query the issues the reviewer had raised regarding the flight changes and the poor roads to the Plain of Jars and frankly the Wendy Wu representative was completely unhelpful and was either unable or unwilling to answer any of our questions /concerns regarding this tour.
We approached the tour with some trepidation; the stay in Luang Prabang was OK but as with the majority of the hotels throughout the tour the breakfast was very basic for the Western palate and the hotel was not centrally placed. Due to the tour group being split between 2 mini buses (due to UNESCO restrictions on size of vehicles) you did not always have access to the guide.
The real issues started on the journey to Phonsavan, yes Wendy Wu had warned us that the roads were not in the same condition as Western roads but not in my wildest dreams did we imagine that the journey would be this bad. For the majority of the 11 hour trip in a mini bus there was no road surface, you were basically driving on sand and rubble with regular potholes that really tested the suspension and safety of the vehicle. We wondered if we were on an episode of the World’s Most Dangerous Roads! The journey was extremely tiring and very uncomfortable. A 4 by 4 would have made the journey more comfortable and safer. It was telling that on this road to a UNESCO site we only saw one other tourist mini bus. Unfortunately having endured this journey, 2 days later we were back on the same road again for a further 7 hours.
The last 5 days of the tour were very rushed with only one night stops. We understand that this was due to an itinerary change as Lao Airlines stopped flying from Pakse to Bangkok in 2024 but why wasn’t this adjusted on the Feb 2025 tour?
In addition there was a major issue with internal flights although fortunately we were not directly affected.On 2 occasions there were no tickets on the internal flights for 9 of fellow travellers, on the first occasion people managed to fly on a standby ticket although 4 of the tour plus the guide had to endure a 14 hour minibus journey to the hotel arriving at around 5 am next day then had to do a day of touristing. Despite the guide checking with his head office and given reassurance that all the tour had tickets on the next internal flight, the same 9 passengers again had no tickets for the flight. Yet again they had to wait for standby tickets and 1 person had to go to Thailand to catch a flight to Bangkok. The end of the holiday finished on a low and the farewell meal was not enjoyed.
Fortunately our guide Pet was extremely knowledgeable and very calm despite all the challenges of this tour.
Whilst we acknowledge that on some occasions itineraries need to be changed at short notice Wendy Wu were fully aware of the issues this tour suffered in November 2024 yet allowed our February tour to go ahead with the same itinerary. Due to Wendy Wu’s inability to address our concerns and provide information when we contacted them prior to the tour and the inefficiency of the local company used in Laos we would be very unlikely to book Wendy Wu again which is a shame as this was our third trip with them.

This was an excellent tour but don't agree with Wendy Wu stating quality hotels located centrally on website when you book only to find the last 5 nights in LAOS are not central. Either too far to walk or unsafe to walk. 3 nights in a hotel that did not provide western breakfast cold fried eggs and using a microwave to try and do toast. Last day we were free from breakfast until 18.30pm when we were being taken to airport and nothing to do and nowhere to go and out of our room by 12 noon. Guide did not give any suggestions. Waste of our time. When we arrived in LAOS was dropped at hotel at 14.00pm and told free time until 18.30pm no options of what we could do. If we wanted to travel independently would not be booking group tour. Too much free time in LAOS and wasted time that could have been spent more constructively. We don't expect to pay the money we did to Wendy Wu to find hotels costing £30 a night when hotels with facilities were centrally located for £70 abd were available. Wendy Wu has got too greedy since we went to China in 2016. Won't be using them again. Guides were saying the tipping money was too much they did not know what to spend it on. Wendy wu has lost the plot.

A trip of great variety. Temples, palaces, tea plantations etc.
A lot of travelling and many early starts.

The group of fellow travelers made the holiday, a great crowd to be with. I thought that the hotels in Ho Chi Minh City and Hanoi would have benefited from being more centrally located. The meals provided were acceptable but lacked variety. Halong Bay was far too crowded with boats. This lead to pollution of both the air and sea, making not the hoped for experience. The guide, Robin, was great and nothing was ever a problem.

Everything was perfect from booking to getting back home. A fabulous, enlightening trip to Thailand.

Great itinerary, very interesting places visited , excellent guides, friendly atmosphere, nice tour companions. Each day had exciting activities and WW packs a lot into the tour so we feel we got more out of this tour than other operators.

Very well organised tour, from being picked up at Cairo Airport to our departure from it (tour guide Isaac even came to the hotel at Cairo Airport at 4 am to take us to the terminal for the journey home). We felt entirely safe throughout the whole tour, not knowing what to expect, and the memories don't just include the amazing antiquities of Egypt but also seeing real life in Egypt as we ventured to Pyramids, Temples and Museums.

The air conditioned tour bus was always there for us, taking us to and from some amazing sights (and sites) which we will never forget. The hotels were very nice, but special praise for the cruise up the Nile. We didn't want to get off the boat and the staff were so nice - as was the food!

The tour guide throughout, Islam the Egyptologist, was excellent - extremely knowledgeable, good sense of humour, patient and always prepared to answer our questions. "Mashi Mashi".

Just don't know how it took us so long (years not travel time) to get to this amazing place. As with our excellent trip to China last year, Wendy Wu really deliver! We will be looking at their South East Asia offerings for next year.

Booking my trip was such a great experience my friend decided to book too.
Can't wait for the trip. It seems Wendy Wu takes away all the headaches so you are left to enjoy your holiday.

I sent an email enquiry early yesterday morning. By 6pm we had our trip to Japan confirmed. We dealt with a wonderful professional consultant, Alexia Christou who sourced the trip and the flight upgrades within a few hours. She was so pleasant to deal with, the process could not have been easier.

Relaxing interlude in our ‘full on’ Cambodia and Vietnam group tour. Was good to have a slightly more laid back few days before and after an otherwise hectic schedule.

A full on holiday, 4 days on the Mekong, which was a highlight. The boat was well furnished, food was great and the crew very welcoming and helpful. We loved this part of our tour, interesting and informative excursions and onboard entertainment.

The most remarkable tour, so very enjoyable, covering Vietnam from South to North. Great group of people, good hotels, excellent itinerary-but what really made it special was our wonderful guide, Kim. He was so organised, knowledgeable and kind that we could not have asked for better- thank you Kim for showing us your beautiful (albeit slighted at times!) country x