The holiday was in the main really good and had some major highlights including:
Visiting the elephant sanctuary
The eco day out to the former mines
Singapore Gardens by the bay etc
James Bond island
Hell fire pass and train ride
Plus all the hotels were good and Cougan, our Malaysian guide was really good even though he continually tried to make us over eat!
Only complaint was the Mossy Forest visit that was in our opinion highly dangerous and could have easily ruined someone’s holiday.
Not so good was the flight to Phuket that was not met by our Thailand guide, Bennie. This was clearly a Wendy Woo mess up and I believe she was a late appointment to the role. One of our group had paid for roaming so rang your office and somehow things were sorted. It was a bit chaotic because the hotel arranged for us to visit Temple that for tired folk was a bit much!
In Singapore and Malaysia, the entire group were together in one vehicle but in Thailand, we were separated and in 2 minibuses. This was a weakness and meant our guide was disadvantaged and the group were not getting one set of messages.
One day of the Thailand tour included an unreasonably early start to catch a long train journey. We all as a group agreed to travel in the minibuses instead after breakfast It was hard going and probably the least memorable day of the tour. It was interesting to be so close to the Myanmar border as this was the road route. Why did we have to sign a form to cancel our train tickets? We would suggest a rethink of this part of the tour.
Finally, we paid a lot extra for premium economy on Cathy Pacific and it probably wasn’t really worth it. Also, we would have preferred direct flights to Singapore and back from Bangkok. Going via Hong Kong was really tedious and use of the Cathy Pacific lounge would have significantly improved the boredom especially as the flight back was delayed!
We had a great time but it could have been better hence we hope these comments will be helpful - after all we were the guinea pigs for this tour and with a bit of refinement, repeats will be excellent.

Thailand the country, the people, the sites were all lovely We visited temples, palaces, elephants, tea plantations, hill tribes, floating markets, museums and the Burma Railway memorials. We had four river trips in different type of boats and traveled as a small group in a coach then later five in individual very comfortable minibuses with our own drivers. Every hotel we stayed in offered a different experience , but we always had large, comfortable and clean accommodation with excellent and breakfasts service. We had opted to spend 5 days in Cambodia, in the two Major locations where we had our own guides and drivers , two more river trips and, as elsewhere well organised air transfers. Every one looking after us was kind and helpful, Natalie even arranged for me to visit a war grave of a villager who was a POW and was buried a few miles from the war grave cemetery on the itinerary while the rest of the group was in the museum.
We wanted to explore two new countries and for us it was an amazing experience.

Excellent itinerary, food and restaurants ok (except for one which was of very poor standard), transport/drivers very good. The only disappointment
unfortunately was the tour guides organization and lack of information on sites visited.

Perfect trip for experiencing new countries, cultures & ways of life. Hotels in both countries were excellent. Transport between locations was comfortable. Food (lunch & dinner) always came as a set meal but was very tasty & good variety.
The guide in Thailand was very nice & helpful but could have given more in depth history & info about the country & places visited. The 2 day trip on the Mekong slowboat gave relief from the noise of cities & the many tourists & was very enjoyable.
The guide (named Somsack) for Laos was fantastic. He was very keen to tell us anything about his country, the ways of life & had lots of information on sites visited. The places visited were very interesting & really highlighted the qualities of Laos.
A brilliant trip. Would definitely return to both countries.