The Award-Winning Tour Specialist
Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

Celebrating 25 Years of tour excellence
Close

Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Golden Triangle

Tuesday 03 Mar 2020
Overview Rating:
Our Service: Excellent
Good communication between team who were able to retrieve our details easily from your system. Quick and helpful email responses. Additional helpful details supplied without having to ask.

Golden Triangle

Wednesday 26 Feb 2020
Overview Rating:
Our Service: Excellent
Excellent service when booking our trip to India for next year. Alexia, was so helpful and knowledgable about the trip and the area. Couldn't do enough for us

Golden Triangle

Saturday 25 Jan 2020
Overview Rating:
Our Service: Excellent
Alexia was professional, easy to deal with & extremely knowledgeable throughout the whole process. Great communication as well

Golden Triangle

Thursday 09 Jan 2020
Overview Rating:
Our Service: Excellent
excellent as usual

Golden Triangle

Wednesday 02 Oct 2019
Overview Rating:
Our Service: Good
Having booked through Thomas Cook and all the issues that then developed we feel that 4 is about right. However we are both very pleased with the decision of Wendy Wu to allow us to still have a holiday. We are still shell shocked at the moment and very appreciative. When all is complete we will feel more comfortable and our feelings will reflect more.

Golden Triangle

Thursday 26 Sep 2019
Overview Rating:
Our Service: Excellent
Staff especially Matt were extremely helpful and reassuring

Our Response

Thank you for your review! We are pleased to hear that your booking was dealt with quickly and our team, including Matt was able to assist and help you throughout. We hope you are now looking forward to your tour with us in December.

UK - INDIA TAILOR-MADE

Friday 01 Mar 2019
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Well arranged golden triangle tour. As always somethings were amazing others not so much. Highlights of course the Taj Mahal, the city palace in Udaipur and the amazing art in Bundi ( even if the accommodation in Bundi was the least liked of our hotels) Good hotels recommend The hilltop palace in Udaipur.- use the rooftop bar, Le Meridien in Delhi both fabulous , on the whole excellent food- one or two of the dining experience were poor. The driver provided was outstanding and all the local guides were good a couple of them amazing. One or two of them a bit pushy on getting you to visit buying opportunities! The recommended itinerary was well thought out and Wendy Wu were accommodating of the small changes we made, organised train journey and extra nights. the driver was happy to give you as much time as you could at each place, we never felt hurried. Some of the distances between places were long. Interestingly Wendy Wu seemed to out source the tour organising to Go India Journeys. Their reps met us at airport and gave general advice and guidance through out the holiday, popping up in all the hotels to make sure all was well- nice touch. Would recommend and use Wendy Wu again. They made the planning and getting visas easy as well as giving some good guidance initially when booking.

Product :

Please see previous comments on holiday and service

GOLDEN TRIANGLE

Sunday 30 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Professional excellent from start to finish with holiday

Product :

Brilliant hotels, just enough well organised trips brilliant drivers and tour guide Jessie perfect.fantastic professional company

GOLDEN TRIANGLE

Sunday 23 Dec 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Polite and friendly team

Product :

Good itinerary.
Problems with British airways not providing our premium seats--- not happy with that!!

GOLDEN TRIANGLE

Friday 07 Dec 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Lots to see and well organised, good quality of hotels.

Product :

The Taj Mahal was excellent

GOLDEN TRIANGLE

Monday 03 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We had an amazing guide for our Golden Triangle trio to India in November 2018. He was informative, friendly and fun. Thank you Saurabh.

Product :

An amazing experience and wonderful holiday.

GOLDEN TRIANGLE

Sunday 02 Dec 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Your itinerary was very good & hotels excellent. Yes we would travel again but with some reservations.

Product :

Good itinerary and hotels

GOLDEN TRIANGLE

Sunday 02 Dec 2018
Overview Rating:
Our Service: Excellent
The itinerary for the trip and logistics very good. Plus spare time at most locations to explore on our own

GOLDEN TRIANGLE

Thursday 29 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

wonderful company went to india and before china - everything catered for.Food amazing hotel comfortable guides informative no complaints think of little extras like water on coach and sun hats

Product :

loved the way we were able to visit so many places in a short time

Our Response

Thank you for your wonderful review,
We are delighted that you had a great time on your tour and that you think we are a great company! We are pleased that you enjoyed the food and accommodation provided and we are delighted that you have previously booked with us and hope you will again in the future!

GOLDEN TRIANGLE

Sunday 25 Nov 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

The Holiday was excellent and we had a wonderful experience. The only issues were on a flight change made by BA the Wendy Wu did not pick up and almost lost our holiday. Their flight management department need to be sharper.

Product :

Great tour but rushed. could have done with being loner

Our Response

Thank you for your feedback.


We are pleased to hear that you enjoyed your tour, and hope you have returned home with some wonderful memories that will last a lifetime.


We are sorry to hear of the flight change that was made by BA, but as we are sure you can appreciate this was out of the control of Wendy Wu Tours.
Our aviation team contacted you as soon as we were made aware of this change, and are glad to see we were able to find a suitable alternative for you.