Reviews

I contacted Keith following the recent roadshow in Southend to discuss a potential booking to India. He couldn’t deal with me at that moment but arranged for Julia to call. She contacted me within 5 minutes and answered my queries regarding changes to the flights. I booked the tour as consequence and received the confirmation shortly afterwards.

I was at a roadshow and as a result signed up for a tour.

Good customer service, I’m a returning customer after an amazing trip to Japan last year. The tour guide made the tour so special.

Hannah was very helpful and knowledgeable about the holiday I was booking and answered all my questions with the reassurance I could ring her again if I had anymore questions in the future.

I've travelled in two Wendy Wu small group tours. Vietnam in 2016 and most recently India in April 2024. The itineraries were comprehensive, the hotels and meals of a very good standard and the guides - National and local - superb. I travelled in a group of 28 people to India - a great mix of Brits, Irish, Aussies and Kiwis which really made the trip extra special. Everything is arranged - the only extras you need are money for any drinks, for shopping and some of the optional extras offered like shows or additional excursions. You don't have to do the add-ons as the standard tour is already very comprehensive including excursions but eg in the India tour - the night tour of Jaipur by Jeep and the show at Agra about the the origins of the Taj Mahal were both great and worth the small extra. Any small issues were quickly resolved by the excellent National guide - for India our National Guide was the ever smiling Vishal. A fair number of long bus rides in India but I loved that as it gave me plenty of opportunity to observe the real India as we drove through. I dont think I'll ever quite get over the sight of cows casually strolling everywhere even down the middle of busy roads or how Indian girls manage to sit side saddle on a moped in a sari and not fall off! Coaches were all of an excellent standard as were the drivers - especially the cool, calm Mr Singh who navigated us safely through the Indian road system and some tight parking spots to get us right to the hotel door. Booking was easy, getting visa simple and the itinerary produced by Wendy Wu was very comprehensive. All I had to do was enjoy the trip and the spectacle of India, take literally 100's of photos and not have to worry about getting from A-Z . Thoroughly recommend Wendy Wu as I've two absolutely fantastic and memorable group tours to Vietnam and India now - and Ive just booked a Japan group tour for March 2025. Cannot wait to Wu again!

Prompt communication in answering questions

After having checked information online, I still had some queries so rang. Response to my queries was positive and helpful especially about various options.

Excellent, well informed service, just what was needed

Excellent, well informed and concise

Answered all my questions quickly and efficiently

Spoke to Steve about the Inspiring India tour in Jan 2024, he told us there was only one place left and two of us wished to travel. He stated he would check back with a manager and get back to me, which he did in a very prompt fashion informing us we could both travel on our desired dates. Then went on to make our booking. A very professional service as always. This is the sort of service I have come to expect of Wendy Wu having travelled with them a number of times.

Excellent advisor

That morning in the post, i had received a flyer from Wendy Wu featuring reductions on Single Supplements. There was a trip I had been considering to Vietnam and Cambodia but had not made any firm choice of company. It seemed a good opportunity to progress this idea. Later that morning I telephoned WW and very quickly got through to an agent. He was able to confirm that there was a trip available in the period I wanted and did have 50% off the single supplement. He was also very pleasant to deal with. I had not research the WW brochure or web site in advance because I have traveled with them twice before, India and Japan, and these had both been in my list of top three holidays. Without further hesitation I booked the trip I wanted, all within a 15 minute phone call.
What more could they have done to further enhance their service, sense 5 Stars.

Friendly, helpful and knowledgeable. Very easy to book.

Very straightforward to book.