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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Laos and Cambodia Unveiled

Thursday 20 Mar 2025
Overview Rating:
Our Tour: Excellent
We were a little apprehensive about all the food being provided. Would it be mostly buffet style? Would it be cold? In fact the food throughout the tour was all freshly-prepared, very flavoursome, plentiful and varied. Wendy Wu had clearly put a lot of thought into the tour. The itinerary worked very well and was at just the right pace for us. We had separate tour guides in Laos and Cambodia and both were excellent. I really liked Vientiane, Luang Prabang, Siem Reap and most of all the whole Angkor Wat complex. I think Luang Prabang was my wife's favourite place.

The photo below was taken from a boat on the moat to Angkor Thom in Cambodia.

Thailand & Laos Adventure

Saturday 08 Mar 2025
Overview Rating:
Our Tour: Good
This was an excellent tour but don't agree with Wendy Wu stating quality hotels located centrally on website when you book only to find the last 5 nights in LAOS are not central. Either too far to walk or unsafe to walk. 3 nights in a hotel that did not provide western breakfast cold fried eggs and using a microwave to try and do toast. Last day we were free from breakfast until 18.30pm when we were being taken to airport and nothing to do and nowhere to go and out of our room by 12 noon. Guide did not give any suggestions. Waste of our time. When we arrived in LAOS was dropped at hotel at 14.00pm and told free time until 18.30pm no options of what we could do. If we wanted to travel independently would not be booking group tour. Too much free time in LAOS and wasted time that could have been spent more constructively. We don't expect to pay the money we did to Wendy Wu to find hotels costing £30 a night when hotels with facilities were centrally located for £70 abd were available. Wendy Wu has got too greedy since we went to China in 2016. Won't be using them again. Guides were saying the tipping money was too much they did not know what to spend it on. Wendy wu has lost the plot.

Thailand & Laos Adventure

Saturday 08 Mar 2025
Overview Rating:
Our Tour: Excellent

Thailand & Laos Adventure

Monday 03 Mar 2025
Overview Rating:
Our Tour: Excellent
An excellent holiday , the group was the correct size 14, and we all got on well after a couple of days. The guides were excellent and put in the extra effort that was appreciated by everyone. The venues were good , though the first day in. Bangkok was hard work after a long flight and getting used to temperate and humidity. Thailand was amazing I saw places that were exceptional. Laos was much more 3rd would and the hotels were a bit remote. Apart from the one on the river section. A super holiday which I would like to do again but to a different part of the planet !

Indochina Delights

Saturday 01 Mar 2025
Overview Rating:
Our Tour: Good
Mostly very positive

Thiep, the guide in Vietnam, was excellent.
The guide in Laos was good. The guide in Cambodia was very pleasant but left me behind when I gave way to a large group of children so I visited Angkor Wat, the main reason for my booking the tour, mostly on my own.

A more central location in Luang Prabang would have been appreciated - to be able to relax in the town

The Vietnam airlines booking was a big mix up with the wrong data inserted for one passenger. So early choice of seats was not possible. More info on alternative flights at the booking stage would have been helpful as we would have preferred to arrive in HCM not Hanoi.

Thailand & Laos Adventure

Monday 27 Jan 2025
Overview Rating:
Our Tour: Excellent
We had a small group and loads of activities organised for us, a perfect basis for this superb holiday experience. The pace of the tour was just right, the weather brilliant and the food mostly superb. Our Thai guide Mr Chai had poor English when it came to understanding what we said, but that didn't detract too much. Our Laotian guide Bee was professional and lovely in all respects.
My only real complaint was our first dinner in Thailand when we had just arrived in Bangkok, which was chicken and mash - how this happened, we do not know!
This was my first experience of Wendy Wu Tours and will undoubtedly not be my last. The attention to detail was greatly appreciated.

Indochina Delights

Thursday 12 Dec 2024
Overview Rating:
Our Tour: Excellent
An excellent tour taking in all the main sights of Vietnam, Laos and Cambodia. Excellent National Guides and good travelling companions - only 5 of us from the UK and the remaining 17 mostly from Australia but some from New Zealand. We all got on very well together. All meals were included and the idea of paying the 100 US dollars at the introductory meeting was great.

Laos and Cambodia Unveiled

Saturday 07 Dec 2024
Overview Rating:
Our Tour: Excellent

Grand Tour of Indochina

Wednesday 04 Dec 2024
Overview Rating:
Our Tour: Excellent
In the main everything was very good and well organised. All the guides were excellent very knowledgable and spoke good English so easy to understand.
The majority of the hotels were of a good standard apart from one.
The hotel we stayed in the last night in Vientiane Laos was very poor. Terrible location in fact I would not walk out. Facilities non existent the bar was on very darkly lit street and comprised of a table on a pavement with 5 chairs. Rooms not much better I would say 2* rating.
The buses and drivers all excellent.
Restaurants all very good and excellent food.
The only criticism from our point of view we did not have any free time to explore
The places we stayed. It would have been good to have at least a full 1/2 day
Free time in the main cities such as HANOI.
Overall it was an excellent trip and we saw amazing places which we would not have done if we had tried to do this independently.

Grand Tour of Indochina

Wednesday 27 Nov 2024
Overview Rating:
Our Tour: Excellent
A wonderful tour experience. We saw many of the main attractions in Vietnam, Laos and Cambodia and were able to spend time looking and not so rushed. As a group of 10 we had a national guide in each country and this benefited us as we travelled togehter and we gained the benefit of their knowledge.
Unforgetable sunrises and sunsets along with stunning natural scenery

Thailand & Laos Adventure

Sunday 17 Nov 2024
Overview Rating:
Our Tour: Good
Perfect trip for experiencing new countries, cultures & ways of life. Hotels in both countries were excellent. Transport between locations was comfortable. Food (lunch & dinner) always came as a set meal but was very tasty & good variety.
The guide in Thailand was very nice & helpful but could have given more in depth history & info about the country & places visited. The 2 day trip on the Mekong slowboat gave relief from the noise of cities & the many tourists & was very enjoyable.
The guide (named Somsack) for Laos was fantastic. He was very keen to tell us anything about his country, the ways of life & had lots of information on sites visited. The places visited were very interesting & really highlighted the qualities of Laos.
A brilliant trip. Would definitely return to both countries.

Highlights of Laos

Sunday 27 Oct 2024
Overview Rating:
Our Tour: Excellent
Fascinating and rewarding tour.

Japan Uncovered

Friday 19 Apr 2024
Overview Rating:
Our Tour: Good
re Japan Uncovered #16 27 March - 11 April 24

Having toured Vietnam, Laos & Cambodia with Wendy Wu a few years ago we were confident in booking this tour with Wendy Wu and we were not disappointed.
The tour is a busy one and a lot of walking is involved. In some of the castles we visited stairways were steep and slippery due to having to take our shoes off. We would say that the physical rating of 1 is misleading. During the 14 days that we toured we walked 141 kms (87.5 miles) about 10 kms (6 miles) per day which is tough on someone who is not very mobile and indeed some of our party missed out seeing some places as they could not manage the distance.
Hotels were all very good. some with lovely views over the coast and Mount Fuji. Only the 2 European chain hotels had bars (Sheraton & Mercure) but there were vending machines everywhere to purchase drinks when required.
The food was Japanese apart from a few buffets which included more European dishes. I will say that we found the meals very samey. On occasions we had the same for lunch and evening meal but there was always plenty of it and a selection of different items so you could pick out what you liked.
We enjoyed the Castles, Temples, Gardens, Bullet Train, Snow Monkeys and of course the cherry blossoms.
Our guides English was a little slow and he had the habit of repeating instructions over and over making it longer to get anywhere ie into our hotel rooms but was flexible when he needed to be.
Not a lot of free time on the tour. We were lucky to arrive at lunchtime in Osaka and so had free time until the evening meal so we took the train to Osaka Castle where we wandered the gardens. We were glad that we did as we saw more than when we returned the following day. At the end of the tour we had 2 free afternoons which again enabled us to take the train back into Tokyo Centre to wander around.
All in all a great time seeing everything that you should when visiting Japan.

Laos and Cambodia Unveiled

Sunday 14 Apr 2024
Overview Rating:
Our Tour: Excellent
Amazing holiday - thoroughly enjoyed it all and would certainly recommend.
The guides for both countries were informative, knowledgeable and very helpful. Our guide in Cambodia, Sokhoeun was fantastic, proud of his country, extremely funny, witty and made us all laugh everyday. He is unforgettable!
The hotels were well positioned and all of decent standard. The restaurants were all lovely, varied in menu choices, some extremely high standard. The food was well presented, tasty and a true representation of the area of the world.
Our group were a good mix of people, friendly and great fun to have around.
Loved it all!

Thailand & Laos Adventure

Sunday 07 Apr 2024
Overview Rating:
Our Tour: Excellent
Absolutely amazing lovely people wendy wu were brilliant always travel with them never let's us down great company to tour with