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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Grand Tour of Indochina

Wednesday 27 Nov 2024
Overview Rating:
Our Tour: Excellent
A wonderful tour experience. We saw many of the main attractions in Vietnam, Laos and Cambodia and were able to spend time looking and not so rushed. As a group of 10 we had a national guide in each country and this benefited us as we travelled togehter and we gained the benefit of their knowledge.
Unforgetable sunrises and sunsets along with stunning natural scenery

Thailand & Laos Adventure

Sunday 17 Nov 2024
Overview Rating:
Our Tour: Good
Perfect trip for experiencing new countries, cultures & ways of life. Hotels in both countries were excellent. Transport between locations was comfortable. Food (lunch & dinner) always came as a set meal but was very tasty & good variety.
The guide in Thailand was very nice & helpful but could have given more in depth history & info about the country & places visited. The 2 day trip on the Mekong slowboat gave relief from the noise of cities & the many tourists & was very enjoyable.
The guide (named Somsack) for Laos was fantastic. He was very keen to tell us anything about his country, the ways of life & had lots of information on sites visited. The places visited were very interesting & really highlighted the qualities of Laos.
A brilliant trip. Would definitely return to both countries.

Highlights of Laos

Sunday 27 Oct 2024
Overview Rating:
Our Tour: Excellent
Fascinating and rewarding tour.

Japan Uncovered

Friday 19 Apr 2024
Overview Rating:
Our Tour: Good
re Japan Uncovered #16 27 March - 11 April 24

Having toured Vietnam, Laos & Cambodia with Wendy Wu a few years ago we were confident in booking this tour with Wendy Wu and we were not disappointed.
The tour is a busy one and a lot of walking is involved. In some of the castles we visited stairways were steep and slippery due to having to take our shoes off. We would say that the physical rating of 1 is misleading. During the 14 days that we toured we walked 141 kms (87.5 miles) about 10 kms (6 miles) per day which is tough on someone who is not very mobile and indeed some of our party missed out seeing some places as they could not manage the distance.
Hotels were all very good. some with lovely views over the coast and Mount Fuji. Only the 2 European chain hotels had bars (Sheraton & Mercure) but there were vending machines everywhere to purchase drinks when required.
The food was Japanese apart from a few buffets which included more European dishes. I will say that we found the meals very samey. On occasions we had the same for lunch and evening meal but there was always plenty of it and a selection of different items so you could pick out what you liked.
We enjoyed the Castles, Temples, Gardens, Bullet Train, Snow Monkeys and of course the cherry blossoms.
Our guides English was a little slow and he had the habit of repeating instructions over and over making it longer to get anywhere ie into our hotel rooms but was flexible when he needed to be.
Not a lot of free time on the tour. We were lucky to arrive at lunchtime in Osaka and so had free time until the evening meal so we took the train to Osaka Castle where we wandered the gardens. We were glad that we did as we saw more than when we returned the following day. At the end of the tour we had 2 free afternoons which again enabled us to take the train back into Tokyo Centre to wander around.
All in all a great time seeing everything that you should when visiting Japan.

Laos and Cambodia Unveiled

Sunday 14 Apr 2024
Overview Rating:
Our Tour: Excellent
Amazing holiday - thoroughly enjoyed it all and would certainly recommend.
The guides for both countries were informative, knowledgeable and very helpful. Our guide in Cambodia, Sokhoeun was fantastic, proud of his country, extremely funny, witty and made us all laugh everyday. He is unforgettable!
The hotels were well positioned and all of decent standard. The restaurants were all lovely, varied in menu choices, some extremely high standard. The food was well presented, tasty and a true representation of the area of the world.
Our group were a good mix of people, friendly and great fun to have around.
Loved it all!

Thailand & Laos Adventure

Sunday 07 Apr 2024
Overview Rating:
Our Tour: Excellent
Absolutely amazing lovely people wendy wu were brilliant always travel with them never let's us down great company to tour with

Highlights of Laos

Monday 18 Mar 2024
Overview Rating:
Our Tour: Excellent
Very interesting, and wonderful to travel overland seeing the country. Our guide Pet was really amazing sorting everything out when flights were cancelled. Definitely recommend him as utterly charming and helpful

Our Response

Thank you for your review! We're thrilled to hear that you found your overland journey through the country very interesting. It's fantastic that Pet, your guide, was able to handle unexpected challenges like cancelled flights with such efficiency. We'll be sure to pass along your compliments to him. We appreciate your recommendation and hope to welcome you back on another tour soon. Jimmy, Wendy Wu Tours.

Vietnam Panorama

Sunday 17 Mar 2024
Overview Rating:
Our Tour: Excellent
Very full on but provided a very good insight to Vietnam. Tour ****** provided us with very interesting information on life and culture covering a range of topics. The add on 5 day extension in Laos was well worth it and provided a very different and informative culture.

Our Response

Thank you for sharing your experience, we're delighted to hear that you found our tour of Vietnam insightful and engaging. Our goal is to provide our customers with a comprehensive understanding of the destinations they visit, and it's fantastic to know that our tour escort was able to offer intriguing insights into Vietnamese life and culture.

We're also pleased that you enjoyed the add-on extension to Laos. Exploring neighbouring countries often offers a contrasting perspective, and we're glad it provided you with a unique and informative cultural experience.

Your feedback is greatly appreciated, and we hope to welcome you on another tour soon. Jimmy, Wendy Wu Tours.

Highlights of Laos

Sunday 10 Mar 2024
Overview Rating:
Our Tour: Good
Great guide, fascinating country. Wish there was more wildlife.

Highlights of Laos

Sunday 10 Mar 2024
Overview Rating:
Our Tour: Good
The trip was well planned and executed. The guide was knowledgeable and helpful. The trip involved a lot of driving along rough roads, to get from Luang Prabang to the plain of Jars and then on to Van Vieng, which was unavoidable, but not comfortable after driving all day just looking out of the bus window.

Thailand & Laos Adventure

Wednesday 28 Feb 2024
Overview Rating:
Our Tour: Good
The tea plantation a waste of time . Hours journey sampled couple teas . No explanations on the tea making process or chance to walk around the plantation. Very disappointing.
Otherwise the food was good some hotels breakfast disappointing . Needed more time in some places Buddah Park . Good guides .

Laos and Cambodia Unveiled

Friday 22 Dec 2023
Overview Rating:
Our Tour: Excellent
Both our country guides were just amazing - so knowledgeable and supportive. The pace was just right in the heat and I feel like we did get a good feel of Cambodia and Laos in only a short time, thanks for our guides. Might be worth cutting a temple or two in Cambodia and switching to the bamboo railway which we heard great things about but certainly no complaints! Thank you!

Thailand Highlights

Tuesday 19 Dec 2023
Overview Rating:
Our Tour: Excellent
The organisation and logistics of the trip, the Guide Yorke kept us informed, entertaining and very helpful. Accommodation high standard. One or two trips such as that over to Laos could be changed for more time at other places. Some long days with little time for relaxation. Overall saw all the relevant sights, gained an insight into the people, culture and history.

Highlights of Laos

Saturday 25 Nov 2023
Overview Rating:
Our Tour: Good
Excellent trip but a couple of glitches downgraded it from 5 star.

Laos and Cambodia Unveiled

Tuesday 02 May 2023
Overview Rating:
Our Tour: Excellent
We had a wonderful holiday. Our tour guide in Cambodia, Sokhoeun, was wonderful, and helped us individually beyond what was expected. His explanations of the country's history was deeper than we thought possible. He was very polite, in every way, and just completed a wonderful holiday experience.