Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Laos and Cambodia Unveiled

Friday 20 Sep 2024

Overview Rating:

Our Service: Excellent

Andy was very good at investigating all alternatives to get us the best deal available for the trip that we wanted

Thailand & Laos Adventure

Wednesday 11 Sep 2024

Overview Rating:

Our Service: Excellent

This will be our 6th trip with this company their service has always been excellent

Our Response

Many thanks for your kind words and for choosing to travel with us once again! We’re delighted to hear that you’ve consistently received excellent service over the course of your previous tours; your continued support means the world to us.

We look forward to making your next journey just as memorable. If there’s anything we can do to make it even more special, please don’t hesitate to get in touch. Jimmy, Wendy Wu Tours.

Highlights of Laos

Saturday 02 Mar 2024

Overview Rating:

Our Service: Excellent

Easy process and all information on link.

Highlights of Laos

Wednesday 03 Jan 2024

Overview Rating:

Our Service: Excellent

The person responsible for making the booking was knowledgeable and helpful.

Indochina Delights

Thursday 28 Sep 2023

Overview Rating:

Our Service: Excellent

Good experience booking my new tour to Vietnam, Laos and Cambodia.

Highlights of Laos

Sunday 12 Feb 2023

Overview Rating:

Our Service: Excellent

Great holiday, wonderful guides, all done very professionally

Thailand & Laos Adventure

Saturday 14 Jan 2023

Overview Rating:

Our Service: Excellent

Very Helpful, Easy to book, lots of advice & ideas
Thanks Wendy Wu

Thailand & Laos Adventure

Tuesday 04 Oct 2022

Overview Rating:

Our Service: Good

Very helpful and spent a good deal of time helping me with flight upgrade options. The only reason i didn't give 5 stars was that some of the tour details sent were incorrect as they had not been updated for the 2023 tour.

Laos and Cambodia Unveiled

Thursday 02 Jan 2020

Overview Rating:

Our Service: Excellent

My third trip with Wendy Wu.
The time given and knowledge about the tours on offer is made very personal to each enquiry ensuring that each booking is well within what each holiday maker is expecting and often far more.
There is no feel of pressure put upon the enquirer to confirm a booking which makes one feel comfortable with their decisions when made.

Thailand & Laos Adventure Tour

Saturday 09 Nov 2019

Overview Rating:

Our Service: Excellent

Yes I would recommend Wendy Wu and use again. The person who helped me with my booking was friendly and efficient and took her time to sort out any queries I had.

Our Response

Hi Anna,

Thank you for your 5 star review!

We are delighted to hear that our agent listened to your queries and was friendly and efficient during the booking process. We are thrilled that you would recommend us to others and use us again! We are sure that you will have a fabulous time on your Thailand and Laos Adventure!

Kind regards ,

Wendy Wu team

THAILAND & LAOS ADVENTURE

Thursday 11 Apr 2019

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Overall the tour to Thailand and Laos was good. However, there were some issues with 3 of the Hotels which we have contacted Wendy Wu about

Product :

Wendy Wu offer great holidays and we would certainly use them again.

GRAND TOUR OF INDOCHINA

Thursday 20 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

The tour from start to finish was excellently structured and organised. The tour guides on each leg of the tour were exceptional. Their knowledge and their caring of their ‘family’ made the whole tour a great experience. Nothing was too much trouble

Product :

Overall everything was excellent. I would add that the Le Duy Hotel in Saigon was not the best. Whilst clean and tidy, the facilities were very basic. No room for everyone to congregate, no real bar area.
The Mercury Vientiane was a tired looking hotel with regards to the rooms and we had cockroaches.
In Laos we visited the Ban Na Ouane village which none of our group enjoyed. The children being used to sell goods to the tourists in that way was awful. A better visit would have been to the Heritage House in Luang Prabang which we did ourselves. Very good

LAOS & CAMBODIA UNVEILED

Sunday 16 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

An excellent varied itinerary, great tour guides eager to pass on their knowledge and love of their countries, excellent accommodation, food and transport. I really can find no faults to mention at all.

Product :

Superb holiday. Excellent value for money.

THAILAND & LAOS ADVENTURE

Wednesday 21 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Measured up to the excellent service previously experienced on Wendy Wu Tours.

Product :

Excellent value for money

Our Response

Thank you for your 5 * review,
We are so pleased that you received great service from us again, and are glad to hear you are a returning customer. We hope that you had a wonderful time on the tour and hope that you book with us again in the future.

HIGHLIGHTS OF LAOS

Friday 16 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Yes, could recommend and will buy again.

Product :

Everything went well. Good hotels, food and well paced trip.

Our Response

Thank you for your 5* review,
Its fantastic to hear that you had a well organised and good paced tour, and that you enjoyed the accommodation and food provided. We are also delighted that you would recommend our tours and that you would book again with us in the future. We look forward to helping you with another tour soon.