Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Singapore to Tokyo

Friday 16 Aug 2024

Overview Rating:

Our Service: Good

Telephoned to make an appointment and was asked to email the request. Email responded to next day offering a date one week later. This took us beyond the cut-off date for a special offer. They kindly offered to extend the offer to the day of our meeting. We had done some homework so were fairly well prepared. We were disappointed to find the advertised offer of upgrade to business class flights one-way did not include the tour we were interested in (confusing advertising!). Nevertheless Julia helped us to choose flights and arrange for an extra night's stay. Our meeting was helpful.

Our Response

Thank you for your feedback and for highlighting both the challenges and positive aspects of your experience. We're glad Julia could assist with your flights and extra night's stay. We appreciate your understanding and will look into clarifying our offers.

Do let us know if we can be of any further assistance.

Kind regards,
Jimmy, Wendy Wu Tours

Singapore to Bangkok by Rail

Thursday 04 Jul 2024

Overview Rating:

Our Service: Excellent

First rate

Singapore to Bangkok by Rail

Friday 23 Feb 2024

Overview Rating:

Our Service: Excellent

Alexis was very helpful and clarified a few things to my wife and I. She explained some options with the PO rod and cons of each

SINGAPORE SHORT STAY - ORCHARD HOTEL 3N

Friday 05 Oct 2018

Overview Rating:

Our Service: Excellent

Our Tour: average

Service rating :

The national tour guide David was excellent worked so hard to make all of our experiences brilliant. The best local Gide was Allen in Beijing but they all do a good job. We feel we saw the ‘real’ China and met some lovely local people.

Product :

Hotel not very helpful especially as one of our cases did not leave Heathrow and we needed some assistance. Everyone was very nice but they did not communicate between themselves or us. Breakfast was poor

Our Response

Thank you for your feedback!

We are pleased to hear you enjoyed your tour and felt you were able to experience the 'real' China, and learn about the local culture!

Your comments have been passed along to our China office who will share them with Gide and the other local guides during your tour - I'm sure it will make their day!

We hope you have returned with some amazing memories of this wonderful country that will last a lifetime.

AROUND CAMBODIA

Sunday 19 Nov 2017

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

I enjoyed the Around Cambodia tour and this was invariable due to our excellent tour guide (Bunvath Tes), His knowledge, enthusiasm and compassion really made this a memorable first visit to Cambodia.

I found the service pre-tour from Wendy Wu a bit lacklustre though. For example being booked on a flight to Hong Kong, 6 hours ahead then fly back to Phnom Pehn 5 hours ahead a bit of a pain (why not offer flights to Singapore or Bangkok)? Would have paid extra for business class but this didn’t seem to be an option and was not offered.

Product :

As indicated above, our tour guide made this trip a memorable first visit

YOUR BOOKING EXPERIENCE

Monday 17 Jul 2017

Overview Rating:

Our Service: Excellent

I spoke to Lisa who was very helpful when I asked her to extend the china experience to fly to Singapore . She organised the flights and tried to get accommodation but we were able to get it cheaper and she was fine with that.

SOUTH EAST ASIA AND SINGAPORE (CRUISE.CO.UK)

Sunday 11 Dec 2016

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

I am 70 and my partner is 67 though we weren't the youngest. For us, it was too full on and we were exhausted. Too much unnecessary time was spent waiting in airports. The floating market on the Mekong never happened. It was NOT all inclusive and there was a lot of unexpected money spent making up lack of salary (tips in other words). Nevertheless, the tour of Vietnam and Cambodia fulfilled our expectations and we look back on it with pleasure.

Product :

I already did this above!

Our Response

We are sorry to hear your disappointment with Wendy Wu Tours, Please don't hesitate to contact our customer relations department who would be happy to help.

Kind Regards

Zoe
Customer Relations

SOUTH EAST ASIA AND SINGAPORE (CRUISE.CO.UK)

Sunday 11 Dec 2016

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Good trip, mixed ability guides

Product :

A hybrid product which no one company had ownership

INDOCHINA DELIGHTS

Monday 09 Mar 2015

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Could have done with some help at Heathrow and Singapore airports. If we had missed the connections, we were stuffed.

Product :

I didn't realise just how boring food could be.

Our Response

We were sorry to hear of your disappointment with some aspects of the tour. We rarely receive complaints about the food but please rest assured your comments have been duly noted. We truly hope that overall you enjoyed visiting this fascinating region.

Kind regards,
Lorraine, Wendy Wu Tours