Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Thailand & Laos Adventure

Sunday 17 Nov 2024

Overview Rating:

Our Tour: Good

Perfect trip for experiencing new countries, cultures & ways of life. Hotels in both countries were excellent. Transport between locations was comfortable. Food (lunch & dinner) always came as a set meal but was very tasty & good variety.
The guide in Thailand was very nice & helpful but could have given more in depth history & info about the country & places visited. The 2 day trip on the Mekong slowboat gave relief from the noise of cities & the many tourists & was very enjoyable.
The guide (named Somsack) for Laos was fantastic. He was very keen to tell us anything about his country, the ways of life & had lots of information on sites visited. The places visited were very interesting & really highlighted the qualities of Laos.
A brilliant trip. Would definitely return to both countries.

Thailand Highlights

Monday 08 Apr 2024

Overview Rating:

Our Tour: Good

Holiday was great, flight times not so good. Arrived in Bangkok at 06.00, hotel at 08.15, room not available until 14.00. First of the group to arrive and last to leave. Flight back even worse, left Chiang Mia at 21.05 arrived Heathrow 06.15

Thailand & Laos Adventure

Sunday 07 Apr 2024

Overview Rating:

Our Tour: Excellent

Absolutely amazing lovely people wendy wu were brilliant always travel with them never let's us down great company to tour with

Thailand & Laos Adventure

Wednesday 28 Feb 2024

Overview Rating:

Our Tour: Good

The tea plantation a waste of time . Hours journey sampled couple teas . No explanations on the tea making process or chance to walk around the plantation. Very disappointing.
Otherwise the food was good some hotels breakfast disappointing . Needed more time in some places Buddah Park . Good guides .

Thailand Highlights

Wednesday 21 Feb 2024

Overview Rating:

Our Tour: Excellent

I very much enjoyed all aspects of this trip. The varied landscape of the Bangkok area and the North was great. The mirad of temples never cease to amaze. Our tour guide, York, was superb. He introduced to the country and immersed us in its culture. He went out of his way to make everyone's trip special from being informative, pointing out sights, encouraging us to try local produce and ensuring all were comfortable.

Thailand Highlights

Wednesday 20 Dec 2023

Overview Rating:

Our Tour: Good

I really enjoyed the tours but the solo tour was amalgamated with the classic one without notice. The first and last days were spent hanging around waiting for our rooms and our return flight - due to flight times. So no guide on those days. Not good. Had I realised I could have flown home with some other people much earlier. The guide was fabulous - very informative, efficient and caring. When we got to Chiang Mai we were split into 4 mini buses so the cohesion of the group faltered a bit after that and information on itineraries wasn't passed on to all. Our return flight from Chiang Mai to Bangkok was delayed an hour so we only had one hour to find our flight to LHR - very stressful. However we covered everything I expected to do on the tour and more. Hotels were fine. Drivers were great - and they kept us topped up with water. Just needs more thought on organisation.

Thailand Highlights

Tuesday 19 Dec 2023

Overview Rating:

Our Tour: Good

An excellent tour with a very good rep. The food particularly in the first few days was a little disappointing being served only luke warm & on cold plates, so quickly became too cold to be palatable. The food did improve further into the holiday.
Overall the tour was very good, covered everything we wanted to see without being too rushed or with ridiculously early starts, nice sized group of 23 from UK & Aus

Thailand Highlights

Tuesday 19 Dec 2023

Overview Rating:

Our Tour: Excellent

The organisation and logistics of the trip, the Guide Yorke kept us informed, entertaining and very helpful. Accommodation high standard. One or two trips such as that over to Laos could be changed for more time at other places. Some long days with little time for relaxation. Overall saw all the relevant sights, gained an insight into the people, culture and history.

Thailand Highlights

Monday 11 Dec 2023

Overview Rating:

Our Tour: Excellent

Really enjoyed the holiday from start to finish. The tour was all we expected and more and special note needs to be made to York our tour guide who did everything possible to ensure that everyone had a memorable journey and experienced the many aspects of Thailand. Thank you York. I have no hesitation in recommending this tour and Wendy Wu holidays.

Thailand Highlights

Friday 01 Dec 2023

Overview Rating:

Our Tour: Excellent

Well looked after throughout and tour guide very helpful

Thailand Highlights

Monday 20 Nov 2023

Overview Rating:

Our Tour: Excellent

Comprehensive tours of both countries with excellent guides. Wendy Wu organisation of the whole experience as superb as ever, leaving me with nothing to think about except personal belongings and having a great time! I love that all meals and all entries are included, so the value of the tour is very good indeed. Excellent, patient, safe coach drivers and many opportunities to see and do so much.

Thailand & Laos Adventure

Saturday 01 Apr 2023

Overview Rating:

Our Tour: Excellent

Excellent tour and brilliant guides. Only downsides, the hotel in Bangkok was too far away from any tourist sites and the atmospheric pollution there was dreadful. Any one with any respiratory issues would have real problems. I think that you should advise potential customers with these issues not to travel at the end at the end of the dry season when the farmers burn stubble in the dried out paddy fields. Otherwise, very enjoyable.

Thailand & Laos Adventure

Saturday 01 Apr 2023

Overview Rating:

Our Tour: Excellent

Comprehensive tour with knowledgeable guides. May be beneficial to have a bit more downtime.

Thailand & Laos Adventure

Wednesday 01 Mar 2023

Overview Rating:

Our Tour: Excellent

Excellent tour Well done Wendy Wu
Great itinerary, food,& guides.
amazing value

Thailand & Laos Adventure

Tuesday 28 Feb 2023

Overview Rating:

Our Tour: Good

Overall a very good holiday, guides were excellent and all arrangements worked well. The only suggested improvement was to the chosen hotels in Luang Prabang and Vientiane. Both were located too far away from the city centre and night life.

Our Response

Thanks for the feedback Stewart, I'll pass this over to our Product Team and let them know your thoughts. Jimmy