Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Thailand Highlights

Saturday 02 Nov 2024

Overview Rating:

Our Service: Excellent

Natasha answered my questions proficiently and this decided on my booking a tour for next year.
Also Wendy Wu tours were recommended by a work colleague.
Looking forward to the experience

Thailand Highlights

Wednesday 30 Oct 2024

Overview Rating:

Our Service: Excellent

Very helpful and informative

Thailand & Laos Adventure

Wednesday 11 Sep 2024

Overview Rating:

Our Service: Excellent

This will be our 6th trip with this company their service has always been excellent

Our Response

Many thanks for your kind words and for choosing to travel with us once again! We’re delighted to hear that you’ve consistently received excellent service over the course of your previous tours; your continued support means the world to us.

We look forward to making your next journey just as memorable. If there’s anything we can do to make it even more special, please don’t hesitate to get in touch. Jimmy, Wendy Wu Tours.

Thailand Highlights

Friday 21 Jun 2024

Overview Rating:

Our Service: Excellent

Excellent service. Staff are very knowledgeable and always ready to assist customers with any queries or concerns.

Christmas in Thailand

Wednesday 15 May 2024

Overview Rating:

Our Service: Excellent

Made booking easy and straight forward. Very helpful.

Thailand Highlights

Tuesday 13 Feb 2024

Overview Rating:

Our Service: Excellent

Very helpful in ensuring that everything I wanted which included an add on Cambodia elsewhere was delivered. Also certain discounts were applied that made the tour even more competitive. Both agents I have spoken to have been patient. The none refundable deposit is at a very reasonable rate . I feel they will will be well looked after.

Thailand Highlights

Saturday 09 Dec 2023

Overview Rating:

Our Service: Excellent

Excellent the toon to detail. And I like the fact that brochures beyond the next year are available earlier than most.

Thailand Highlights

Thursday 04 May 2023

Overview Rating:

Our Service: Excellent

A wonderful trip to see the beauty of Vietnam and experience the friendliness of its people. Our guide, Wy, made sure that everyone in our group was looked after and had the best experience. I've come home with many special memories that will last a lifetime. From seeing life on the Mekong, scooters in Ho Chi Ming City and Hanoi, the blooms of Dalat, the vibrancy of Hoi An, the majesty of Hue, the wonder of Ha Long Bay, many historic sites both ancient and modern and so much more in between.

Thailand Highlights

Tuesday 14 Mar 2023

Overview Rating:

Our Service: Good

It was overall a good experience. I booked the holiday I wanted fairly quickly. The agent Alexia was friendly and helpful..
Only negative point was, 3 days before speaking to the agent, I'd completed the online form, but did not receive any response. If we'd have found the holiday we wanted with another tour operator we may have gone ahead with them

Our Response

Sorry to hear that Christine, we'll check with our IT department to see what happened. Glad you got booked though and Alexia will be delighted to receive your feedback. Jimmy

Thailand & Laos Adventure

Saturday 14 Jan 2023

Overview Rating:

Our Service: Excellent

Very Helpful, Easy to book, lots of advice & ideas
Thanks Wendy Wu

Thailand Highlights

Saturday 22 Oct 2022

Overview Rating:

Our Service: Excellent

Yet again outstanding service from Wendy Wu! Call answered quickly, all information given quickly and easily, minor tweaks made to a tour with no problem to meet my requirements.

Thailand & Laos Adventure

Tuesday 04 Oct 2022

Overview Rating:

Our Service: Good

Very helpful and spent a good deal of time helping me with flight upgrade options. The only reason i didn't give 5 stars was that some of the tour details sent were incorrect as they had not been updated for the 2023 tour.

Thailand & Laos Adventure Tour

Saturday 09 Nov 2019

Overview Rating:

Our Service: Excellent

Yes I would recommend Wendy Wu and use again. The person who helped me with my booking was friendly and efficient and took her time to sort out any queries I had.

Our Response

Hi Anna,

Thank you for your 5 star review!

We are delighted to hear that our agent listened to your queries and was friendly and efficient during the booking process. We are thrilled that you would recommend us to others and use us again! We are sure that you will have a fabulous time on your Thailand and Laos Adventure!

Kind regards ,

Wendy Wu team

THAILAND & LAOS ADVENTURE

Thursday 11 Apr 2019

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Overall the tour to Thailand and Laos was good. However, there were some issues with 3 of the Hotels which we have contacted Wendy Wu about

Product :

Wendy Wu offer great holidays and we would certainly use them again.

THAILAND HIGHLIGHTS

Thursday 06 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

We loved the full itinerary with York throwing in a few little extras like stopping in a field to watch the farmers harvesting rice and thenbeing offered a chance to have a go.

Product :

Good vallue for money with so much packed into the itinerary and good flights