Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Ultimate Uzbekistan

Sunday 25 Feb 2024

Overview Rating:

Our Service: Excellent

Great range of tours with packed itineraries.
Great guides.
Met Sandra at the Destinations event in Manchester and it felt like we had met a long lost friend, so warm and helpful.
I then decided I wanted to change my flights, this was done with ease by Lucy at their customer service department, and she provided exactly what we wanted.

Road to Samarkand

Wednesday 31 Jan 2024

Overview Rating:

Our Service: Excellent

We wanted to book Uzbekistan and spoke to the rep. Alicia 4 or 5 times for information. It’s an expensive holiday off the beaten track but we were reassured sufficiently to book. We have been to China with Wendy Wu before and had a very well- organised holiday so we were inclined to book with them again.

Ultimate Uzbekistan

Monday 15 Jan 2024

Overview Rating:

Our Service: Excellent

Great tours. excellent service from agent at show

Ultimate Uzbekistan

Sunday 16 Apr 2023

Overview Rating:

Our Service: Good

Extremely helpful assistant but wrong info given on time elapsing between arrival in Tashkent and beginning of afternoon tour. I was led to believe I had the rest of the day till dinner to rest in my hotel room. Otherwise all fine.

Ultimate Uzbekistan

Tuesday 31 Jan 2023

Overview Rating:

Our Service: Good

Polite, informative, very helpful. Enabled me to book one of my 'bucket lists' trips. Didn't give it 5 stars because I have yet to travel.

Ultimate Uzbekistan

Saturday 14 Jan 2023

Overview Rating:

Our Service: Excellent

This is the 5th trip I have booked. Service always friendly and efficient. Confirmation received by email within 5-10 mins

Road to Samarkand

Friday 31 Jan 2020

Overview Rating:

Our Service: Excellent

Good website. Lisa was kind, helpful and efficient. We are excited about our holiday in Uzbekistan
We have used Wendy Wu before to go to Vietnam and the trip exceeded expectations.
The business class upgrades are fabulous, making the journey a pleasure.