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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Ultimate Uzbekistan

Saturday 24 Aug 2024
Overview Rating:
Our Service: Excellent
I did everything on line and it was very easy. I have confidence in Wendy Wu as I have used them for China, Japan, Ecuador and Cambodia/ Vietnam already. I have always wanted to do the Five stans, however a level "5" holiday is too much for me these days. Seeing Uzbekistan was a level "1" and within a capable price bracket and was offering a discount, I jumped straight in.

Our Response

Thank you for your continued trust in Wendy Wu Tours! We're delighted to hear that our online booking process was easy for you and that you found a perfect match with our Uzbekistan tour. I'm sure you'll have a wonderful time.

Do let us know if we can be of any further assistance.

Kind regards,
Jimmy, Wendy Wu Tours

Treasures of Taiwan

Thursday 25 Jul 2024
Overview Rating:
Our Service: Excellent
Very helpful advice from Alexia in a pre booked phone consulation after she had researched a selection of less strenuous tours suitable for me. It was great that she had recently been on the Uzbekistan tour I selected as I was able to answer my specific questions. I also booked the Treasures of Taiwan tour for Spring 2025 and she'd also experienced that tour too.

Ultimate Uzbekistan

Sunday 25 Feb 2024
Overview Rating:
Our Service: Excellent
Great range of tours with packed itineraries.
Great guides.
Met Sandra at the Destinations event in Manchester and it felt like we had met a long lost friend, so warm and helpful.
I then decided I wanted to change my flights, this was done with ease by Lucy at their customer service department, and she provided exactly what we wanted.

Road to Samarkand

Wednesday 31 Jan 2024
Overview Rating:
Our Service: Excellent
We wanted to book Uzbekistan and spoke to the rep. Alicia 4 or 5 times for information. It’s an expensive holiday off the beaten track but we were reassured sufficiently to book. We have been to China with Wendy Wu before and had a very well- organised holiday so we were inclined to book with them again.

Ultimate Uzbekistan

Monday 15 Jan 2024
Overview Rating:
Our Service: Excellent
Great tours. excellent service from agent at show

Ultimate Uzbekistan

Sunday 16 Apr 2023
Overview Rating:
Our Service: Good
Extremely helpful assistant but wrong info given on time elapsing between arrival in Tashkent and beginning of afternoon tour. I was led to believe I had the rest of the day till dinner to rest in my hotel room. Otherwise all fine.

Ultimate Uzbekistan

Tuesday 31 Jan 2023
Overview Rating:
Our Service: Good
Polite, informative, very helpful. Enabled me to book one of my 'bucket lists' trips. Didn't give it 5 stars because I have yet to travel.

Ultimate Uzbekistan

Saturday 14 Jan 2023
Overview Rating:
Our Service: Excellent
This is the 5th trip I have booked. Service always friendly and efficient. Confirmation received by email within 5-10 mins

Road to Samarkand

Friday 31 Jan 2020
Overview Rating:
Our Service: Excellent
Good website. Lisa was kind, helpful and efficient. We are excited about our holiday in Uzbekistan
We have used Wendy Wu before to go to Vietnam and the trip exceeded expectations.
The business class upgrades are fabulous, making the journey a pleasure.