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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

A Week in Japan

Sunday 03 Nov 2024
Overview Rating:
Our Tour: Excellent
Well organised guide was fantastic and the group of 24 got along famously
Only downside an 18/20 hour journey to get there and back

A Week in Japan

Tuesday 08 Oct 2024
Overview Rating:
Our Tour: Excellent
Just what I wanted it to be.

This is the shortest of the Wendy Wu offerings and I was pleased I took advantage of the Hiroshima extension.

Wendy Wu are very well established in the in the Australian & UK tourist markets. They provide a very organised itinerary, where everything is all in (except drinks). As one of only 2 singletons on the tour I was pleased about that, but in a very busy schedule, understandably there isn't a massive amount of free time. Their pretour reading is very detailed.

One thing it didn't appreciate was the 20 hour journey via a 3 hour stopover in Abu Dhabi from Manchester. I might have sought a direct flight from London.

As another traveller said to me beforehand, there is nothing to dislike about Japan. She was right. From waking up to see Mount Fugi, the Tea Ceremony, the Calligraphy lesson, the beautiful shrines to ,the amazingly poignant experience in Hiroshima.

It is hot and it is humid for a Brit, never below 31 degrees in Sept. Even the Aussies said they wouldn't be out in this heat.

I'd use these people again in the Far East certainly.

A Week in Japan

Sunday 02 Jun 2024
Overview Rating:
Our Tour: Good
This is an excellent introduction to Japan but it is mis-sold as a 'week in Japan' as it is actually only five days touring. It was a week away from your home country but not a week in Japan as the tour is only five nights there.
Wendy Wu need to correct this.

A Week in Japan

Sunday 02 Jun 2024
Overview Rating:
Our Service: Excellent
Lots of information whilst booking a holiday. They really looked at different flights for us too to find the best upgrade prices.

A Week in Japan

Friday 31 May 2024
Overview Rating:
Our Tour: Excellent
A great introduction to Japan. Brilliant guide and great group to be with. Would thoroughly recommend

A Week in Japan

Sunday 21 Apr 2024
Overview Rating:
Our Tour: Excellent
A fabulous holiday from start to finish. Excellent guide and very well organised. Would highly recommend

A Week in Japan

Tuesday 16 Apr 2024
Overview Rating:
Our Tour: Excellent
Loved the tour. Wendy Wu also helped us to book two extra nights before and after the tour so we could see more of Japan. Tour guide was amazing. Food and sights were delightful. Cannot recommend more.

A Week in Japan

Saturday 06 Apr 2024
Overview Rating:
Our Tour: Good
The trip was amazing and the only reason I gave 4 stars is because it was rushed, not enough time to enjoy the touristic sites. The first day in Tokyo was extremely rushed and packed with only 30-40 minutes for some visits. Not enough free time to explore the local areas. Hotels were very good, food as well but too much food in the evening. Overall I enjoyed the trip.

A Week in Japan

Friday 08 Mar 2024
Overview Rating:
Our Service: Excellent
Just 2say the service had over the phone was excellent and I would recommend you to friend s

Our Response

That's great to hear, Philip! Thanks so much for your review.

A Week in Japan

Friday 16 Feb 2024
Overview Rating:
Our Service: Excellent
Friendly and helpul

A Week in Japan

Monday 22 Jan 2024
Overview Rating:
Our Service: Excellent
Yes, very helpful and confident agent and informative

Our Response

Many thanks for your review, much appreciated. Jimmy

A Week in Japan

Tuesday 07 Nov 2023
Overview Rating:
Our Tour: Excellent
Fabulous holiday! Loved everything about it. Visited brilliant places & not just the usual tourist ones. Guide & drivers were excellent with lots of local knowledge.

A Week in Japan

Saturday 28 Oct 2023
Overview Rating:
Our Tour: Excellent
The tour guide was amazing. Good variety on the trip

A Week in Japan

Friday 27 Oct 2023
Overview Rating:
Our Service: Excellent
I found it very easy to book my trip. After searching online,, I knew where I wanted to go and the person I spoke to was great at booking the trip and also helping me choose which add on location I should go to.

A Week in Japan

Friday 06 Oct 2023
Overview Rating:
Our Service: Excellent
The brochure was excellent and gave us exactly the information we needed.
We booked our holiday the next week without a hitch.