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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

A Week in Japan

Sunday 03 Nov 2024
Overview Rating:
Our Tour: Excellent
Well organised guide was fantastic and the group of 24 got along famously
Only downside an 18/20 hour journey to get there and back

A Week in Japan

Tuesday 08 Oct 2024
Overview Rating:
Our Tour: Excellent
Just what I wanted it to be.

This is the shortest of the Wendy Wu offerings and I was pleased I took advantage of the Hiroshima extension.

Wendy Wu are very well established in the in the Australian & UK tourist markets. They provide a very organised itinerary, where everything is all in (except drinks). As one of only 2 singletons on the tour I was pleased about that, but in a very busy schedule, understandably there isn't a massive amount of free time. Their pretour reading is very detailed.

One thing it didn't appreciate was the 20 hour journey via a 3 hour stopover in Abu Dhabi from Manchester. I might have sought a direct flight from London.

As another traveller said to me beforehand, there is nothing to dislike about Japan. She was right. From waking up to see Mount Fugi, the Tea Ceremony, the Calligraphy lesson, the beautiful shrines to ,the amazingly poignant experience in Hiroshima.

It is hot and it is humid for a Brit, never below 31 degrees in Sept. Even the Aussies said they wouldn't be out in this heat.

I'd use these people again in the Far East certainly.

A Week in Japan

Sunday 02 Jun 2024
Overview Rating:
Our Tour: Good
This is an excellent introduction to Japan but it is mis-sold as a 'week in Japan' as it is actually only five days touring. It was a week away from your home country but not a week in Japan as the tour is only five nights there.
Wendy Wu need to correct this.

A Week in Japan

Friday 31 May 2024
Overview Rating:
Our Tour: Excellent
A great introduction to Japan. Brilliant guide and great group to be with. Would thoroughly recommend

A Week in Japan

Sunday 21 Apr 2024
Overview Rating:
Our Tour: Excellent
A fabulous holiday from start to finish. Excellent guide and very well organised. Would highly recommend

A Week in Japan

Tuesday 16 Apr 2024
Overview Rating:
Our Tour: Excellent
Loved the tour. Wendy Wu also helped us to book two extra nights before and after the tour so we could see more of Japan. Tour guide was amazing. Food and sights were delightful. Cannot recommend more.

A Week in Japan

Saturday 06 Apr 2024
Overview Rating:
Our Tour: Good
The trip was amazing and the only reason I gave 4 stars is because it was rushed, not enough time to enjoy the touristic sites. The first day in Tokyo was extremely rushed and packed with only 30-40 minutes for some visits. Not enough free time to explore the local areas. Hotels were very good, food as well but too much food in the evening. Overall I enjoyed the trip.

A Week in Japan

Tuesday 07 Nov 2023
Overview Rating:
Our Tour: Excellent
Fabulous holiday! Loved everything about it. Visited brilliant places & not just the usual tourist ones. Guide & drivers were excellent with lots of local knowledge.

A Week in Japan

Saturday 28 Oct 2023
Overview Rating:
Our Tour: Excellent
The tour guide was amazing. Good variety on the trip

A Week in Japan

Tuesday 30 May 2023
Overview Rating:
Our Tour: Excellent
Excellent organisation. Friendly and knowledgeable guide. Comfortable hotels and great food. Saw so much more in a short time than we would ever have been able to do on our own. Will definitely travel with Wendy Wu again.

Our Response

Thanks so much for your feedback, Molly. I'll let everyone in Japan know how much you enjoyed the tour. Jimmy

A Week in Japan

Thursday 25 May 2023
Overview Rating:
Our Tour: Excellent
excellent as described in the semantics

A Week in Japan

Friday 28 Apr 2023
Overview Rating:
Our Tour: Excellent
The tour guide was excellent. She gave us just enough information without being boring.

A Week in Japan

Tuesday 18 Apr 2023
Overview Rating:
Our Tour: Excellent
Exceeded all expectations, a fantastic experience packed full of adventrures. Mari, our guide, was the icing on the cake and made an amazing holiday something really special. Thank you Wendy Wu!

A Week in Japan

Sunday 09 Apr 2023
Overview Rating:
Our Tour: Excellent
Such an amazing experience! Was saddened that I couldn't see more, but given how much I did see I'm surprised it was packed in such a small amount of time. The only issue would be a choice at dinner. It was Japanese food one day and western food the other, this continued for the week. I wished it was only Japanese food. I mean, I was on holiday in a eastern country I would've expected only Japanese food as I live in the UK and I already eat western food

A Week in Japan

Sunday 09 Apr 2023
Overview Rating:
Our Tour: Excellent
It was an excellent tour.
I had a couple of issues but as you have to cater for many tastes in a large group, I accept this