Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

A Week in Japan

Sunday 02 Jun 2024

Overview Rating:

Our Service: Excellent

Lots of information whilst booking a holiday. They really looked at different flights for us too to find the best upgrade prices.

A Week in Japan

Friday 08 Mar 2024

Overview Rating:

Our Service: Excellent

Just 2say the service had over the phone was excellent and I would recommend you to friend s

Our Response

That's great to hear, Philip! Thanks so much for your review.

A Week in Japan

Friday 16 Feb 2024

Overview Rating:

Our Service: Excellent

Friendly and helpul

A Week in Japan

Monday 22 Jan 2024

Overview Rating:

Our Service: Excellent

Yes, very helpful and confident agent and informative

Our Response

Many thanks for your review, much appreciated. Jimmy

A Week in Japan

Friday 27 Oct 2023

Overview Rating:

Our Service: Excellent

I found it very easy to book my trip. After searching online,, I knew where I wanted to go and the person I spoke to was great at booking the trip and also helping me choose which add on location I should go to.

A Week in Japan

Friday 06 Oct 2023

Overview Rating:

Our Service: Excellent

The brochure was excellent and gave us exactly the information we needed.
We booked our holiday the next week without a hitch.

A Week in Japan

Saturday 02 Sep 2023

Overview Rating:

Our Service: Excellent

Amazing customer service and knowledge from Stephen Jordan, we are super excited with our Japan tour!

Our Response

That's brilliant to hear, Steven, Stephen will be delighted to read your comments about his service. Have a wonderful trip!

A Week in Japan

Sunday 30 Jul 2023

Overview Rating:

Our Service: Excellent

Very quick clear and easy to book

Our Response

Great to hear, William. Let us know if you need anything else. Jimmy

A Week in Japan

Thursday 13 Jul 2023

Overview Rating:

Our Service: Excellent

The girl Boe was very patient with me while making a nit straight forward booking and answered all my questions in a reassuring manner.

A Week in Japan

Friday 10 Jan 2020

Overview Rating:

Our Service: Excellent

VERY PLEASED WITH BOTH LISA AND LUKE WHO I HAD TELEPHONED WITH AN INQUIRY FIRSTLY ABOUT CHINA AND THEN SUBSEQUENTLY BOOKED FOR JAPAN.

A Week in Japan

Tuesday 22 Oct 2019

Overview Rating:

Our Service: Excellent

Courteous and efficient service. Very helpful in organising the holiday fights to meet our needs. Lots of helpful information and gave the impression nothing was too much trouble.

Our Response

Hi Pauline,

Thanks so much for your lovely review, We are thrilled to hear that we were helpful and organised when helping you book your tour and that the agent went above and beyond for you.

We hope that you will book again with us in the future.

Kind regards,

Wendy Wu team

A WEEK IN JAPAN

Saturday 04 May 2019

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Excellent, extremely well organised

Product :

The trip covered everything we wanted from the tour and exceeded our expectations. Our guide was fantastic and went out of her way to make it a memorable experience. We would absolutely use this company again.

A WEEK IN JAPAN

Sunday 28 Apr 2019

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Good tour, excellent hotels.Small group. Right mix between organised visits & free time

Product :

Good itinerary . Great hotels. Excellent experiences

A WEEK IN JAPAN

Saturday 10 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

They provided excellent personal service from beginning to end. I would definitely recommend them.

Product :

The whole experience was very enjoyable & i felt very safe with this tour.

Our Response

Thank you for your review!
We are delighted that you received excellent personal service from us! It is also fantastic that you would recommend our services! We hope that had a wonderful trip, and that you will book with us again in the future!

A WEEK IN JAPAN

Sunday 04 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Everything was very well organised. The holiday was much more than I could have hoped for. This was down to the excellent planning and efficiency of Wendy Wu, the local Japanese guide and all the people concerned at the places we stayed at and visited. I have no hesitation in recommending Wendy Wu holidays in Japan.

Product :

Having the tour organised, with everything in place made it so much easier to enjoy the travel experience

Our Response

Thank you for your 5* review,
We are thrilled that we exceeded your expectations with regards to your tour! We are delighted that your tour ran smoothly and seamlessly thanks to your guide, and we are so pleased that you would have no hesitation in recommending our company to others!
We are sure you have some fabulous memories from your tour and hope that you will think of us when booking again in the future!