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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

Ancient China

Monday 18 Nov 2024
Overview Rating:
Our Tour: Excellent
My trip to China was a very interesting experience.
I was impressed with the extraordinary history, culture and how advance the modern cities, the fast train, the roads and highways.
The trip was a real success because our excellent guide Betty. She was so aware of our security and needs. Besides her perfect English, her interesting anecdotes made our long bus journeys pleasant. Very grateful with her
The food was delicious and nice to go to local restaurants to see the real way of eating of Chinese people.
The fast train was amazing to ride. The train station so clean and organized
Impressed me the cleanliness and organization of the cities in general
The others guides and bus driver were very nice too, specially Tony in Beijing and Johnny in Datong etc…
Thank you to Wendy Wu tours for perfect organization of my tour to China

Ancient China

Tuesday 28 May 2024
Overview Rating:
Our Tour: Excellent
This holiday is HIGHLY RECOMMENDED for travelers who want to see more of the interesting ancient stuff that China has to offer.
The itinerary gives an interesting mixture of the well known sights (in or near the big towns) and almost unknown sights near small towns in between.
Long distances were traveled by Bullet Train (far nicer than internal flights) - these were organised impeccably, as were the smaller distances traveled by coach.
The tour manager (Lisa) was amazing, cheerful, friendly & informative and really went the extra mile to ensure things went smoothly for us. The local guides were all, likewise, cheerful, friendly & informative and experts in their locality and the sights we would be seeing. At no point was language / comprehension a problem.
Food was good, all the way through, and frequently excellent.
Hotels were usually very good / excellent while one or two were included to give a period experience - I enjoyed them all.

Ancient China

Thursday 09 May 2024
Overview Rating:
Our Tour: Excellent
First time using Wendy Wu and didn’t know what to…. They turned out to be brilliant and exceeded all expectations. National guide couldn’t do enough for us.

Ancient China

Sunday 05 May 2024
Overview Rating:
Our Tour: Excellent
This was the holiday of a lifetime and proved to be excellent value. Everything was perfectly planned and managed by Wendy Wu Tours, from booking onwards. The schedule was jam-packed and we were able to see so many different aspects of China and its long history, accompanied by local guides in each main region who put our experiences in context for us, and our national guide who was with us from start to finish and became a valued friend. I was truly sad to leave this wonderful country.
Photos:
Nothing can prepare you for the immensity of the Terracotta Warriors display near Xi'an.
Our evening river cruise in Shanghai was unforgettable.
A peaceful afternoon by the lake at the Summer Palace in Beijing.

ANCIENT CHINA

Wednesday 08 May 2019
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

The guides were very good.
We would recommend them
We would travel with Wendy Wu again

Product :

Saw lots of awesome sights

ANCIENT CHINA

Wednesday 21 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

They did everything well. I would travel with them again and recommend to family and friends.

Product :

The tour was paced just right and covered a wide range of sights and experiences.

Our Response

Thank you for your great review!
We are delighted that you had a fabulous tour and that everything went well and we are thrilled that you would recommend our company to your friends and family! Thank you for also saying you would travel with us again, and in this case we look forward to helping you with a new tour in the future.

ANCIENT CHINA

Thursday 18 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Pre-Holiday support excellent; answered all queries & sorted out Visa. During Tour National & Local Guides provided full support from touch down to take off. I am looking to book with Wendy Wu for 2019.

Product :

The holiday went smoothly; any issues quickly sorted & resolved by Guides. Itinerary covered everything I wanted (except Hanging Temple which was closed for renovations) & much more besides

Our Response

Thank you for your review,


We are thrilled that you found our support during the booking process excellent and that all your queries were answered. Its also great that you enjoyed your trip with full support from the local guides. We look forward to helping you with your next tour booking for 2019.

ANCIENT CHINA

Saturday 27 May 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

From our initial engagement with Liz, we were provided with excellent personal service. When I had queries people always rang us back (notwithstanding we do not live in the UK) Our National Tour Manager (Mark) was amazing and we could not have asked for better, he made an amazing holiday experience even better.
Only developmental point was at the beginning I had asked for my tickets to be emailed and they weren't, they did not ahead of our leaving Spain for the UK to start the tour; however when I pointed this out the tickets were emailed by return.

Product :

AS well as seeing the regular sights (Forbidden City/ Great Wall/ Terracotta Warriors) we saw some sights that many westerners would not see; almost all were fantastic and a privilege to see. As feedback I could have lived without the Yellow River experience and perhaps had another day in Shanghai visiting Suzhou, perhaps more in line with the Ancient China theme

Our Response

Thanks for your lovely comments! We're sorry if you had some difficulty with your tickets, but are glad to hear we were able to resolve it for you. We really appreciate all feedback as it helps us to monitor and improve our services, and will be sure to pass your compliments over to those you mentioned.

ANCIENT CHINA

Tuesday 25 Oct 2016
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

service was good from start to finish.National guide was very professional, knowledgeable and keen to share his country history with us. He has good organisational skill that lead us to have wonderful and unforgettable experience and memories.

Product :

This tour full fill my dream of visiting historical towns and temples especially The Hanging Temple and grottoes-Yungang and Longmen. It has inspire me to want to read history books of China

Our Response

We are very happy to hear positive comments about your national guide.

We are delighted that you enjoyed your Ancient China Tour, and have since returned with many happy memorable memories!

Kind regards
Zoe Bligh

ANCIENT CHINA

Saturday 22 Oct 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Efficient and professional

Product :

One of the best holidays we've ever had

ANCIENT CHINA

Friday 21 Oct 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

All our informstion and tickets arrivedon time and were dealt with efficiently.

Product :

Our national guide in China made our holiday. He changed our itinerary to make it more enjoyable and to allow for the tiring effects of travel. We saw everything we were promised at at reasonable pace. We thoroughly enjoyed our time in China and it was a memorable experience.

Our Response

We delighted to hear you enjoyed your Ancient China Tour. We are very happy to hear positive comments about your tour guide.

We hope you you have returned with many memorable memories from this amazing destination.

Kind regards
Zoe Bligh

ANCIENT CHINA

Thursday 20 Oct 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The National Guide was outstanding. Hotels uniformly excellent. Food was amazing. Wonderful group and such a huge range of experiences during our time in northern China.

Product :

One of the best holidays I have ever experienced, and at 70 years old I have had many.
I have submitted a feedback form and it is in the post.

Our Response

We are extremely happy to hear you had an amazing Ancient China tour, we hope you have returned with many memorable memories.

We look forward to receiving your feedback from.

Kind regards
Zoe Bligh

ANCIENT CHINA

Thursday 20 Oct 2016
Overview Rating:
Our Service: Excellent
Our Tour: Good
National guide made the holiday interesting and special.

ANCIENT CHINA

Tuesday 11 Oct 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The pre-trip organisation was very efficient and the schedule ran like clockwork.

Product :

It was a most interesting tour with masses to see and a minimal amount of flying. The National guide - Jacky - had everything organised and gave us plenty of background history to all aspects of the tour.

ANCIENT CHINA

Monday 10 Oct 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

first rate service at every step

Product :

while worth it

Reviews

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Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

Fully Inclusive Touring - All flights, transfers, hotels, meals, guides and visa
  • UK's leading Asia specialist
  • Over 25 years of customer satisfaction
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  • Offices in UK, Australia, New Zealand & China
Outstanding guides & Authentic experiences
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  • So much included in the price
  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation
  • feefo reviews
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 14 years