Reviews | Wendy Wu Tours

Rating

Customer Review

Angkor to the Bay

Tuesday 22 Oct 2024

Overview Rating:

Our Tour: Excellent

This was a holiday of a life time for me. I researched for holidays in Cambodia for a while and decided to book with Wendy Wu Tours as it incorporated Vietnam too. Both the countries were amazing, their people, cuisine and historical buildings were incredible. The guides for both countries were extremely knowledgeable about current affairs and the history and made the whole travel experience feel seamless. My fellow travellers were also great fun and helped with making the holiday enjoyable. I had such an amazing experience that when I got back to the UK, I booked next years holiday with Wendy Wu.

Angkor to the Bay

Tuesday 08 Oct 2024

Overview Rating:

Our Service: Excellent

Superb. Very clear and helpful. Couldn't have been more impressed. Would definitely recommend. Can't wait to go on my trip

Angkor to the Bay

Sunday 06 Oct 2024

Overview Rating:

Our Tour: Good

Excellent tour to Cambodia and Vietnam although very full on! All the major attractions visited. The cruise to Halong Bay on the Auca2 was amazing although could be a bit longer…one night and it felt like we didn’t get the full 2 days’ cruise! The guides were very knowledgeable and looked after us very well, cannot fault them at all.
Most of the restaurants’ set meals, sharing at times were good except a 2 restaurants where there wasn’t enough of a dish to go round and when this was pointed out we were told it’s to be shared between 4 people and made to feel like we couldn’t count! - the portion allocated was enough for 3 people! Lol!
Kimi

Angkor to the Bay

Friday 27 Sep 2024

Overview Rating:

Our Service: Excellent

Handled my enquiry and choices efficiently and quickly. Very pleasant manner and no heavy sell, listened and accommodated my wishes.

Angkor to the Bay

Tuesday 27 Aug 2024

Overview Rating:

Our Service: Excellent

Excellent! Service with a smile.
I felt very reassured that Wendy Woo would ensure my booking would go smoothly, and of course it did!

Our Response

Thank you for your continuing to choose Wendy Wu Tours for your travel plans. We're thrilled to hear that your booking experience was smooth, and we can't wait to help make your third holiday just as memorable.

Jimmy, Wendy Wu Tours

Angkor to the Bay

Friday 26 Apr 2024

Overview Rating:

Our Tour: Excellent

We really enjoyed our tour of Cambodia and Vietnam. We saw so much in those two countries and had so many different experiences which made for a very memorable time. Our guides, Arun and John were excellent and wanted us to get as much from our time in their countries as we could. The group size, seventeen, was good. The schedule was very packed though, and personally we would have preferred doing a little less and having a bit more time to ourselves. It was exceptionally hot, 36 C on most of the days, so far too hot for long, full on days. The food was good, but meals were fairly repetitive and we often had similar set menus at lunchtime and in the evening wherever we went. A smaller meal at lunchtime would have been fine. Having big lunches also took up a great deal of time. Having some evening meals in our hotels would have given us more time. So much to think about and so many photos to look at!

Angkor to the Bay

Sunday 14 Apr 2024

Overview Rating:

Our Tour: Excellent

Fantastic holiday. Adam was an amazing guide in Cambodia and John Pham was equally amazing in Vietnam.
Would highly recommend this tour.
I really can’t believe how much we have seen in 17 days!
The hotels were all of a high standard with friendly and efficient staff.
The local guides can make it break a holiday and I can’t praise Arum or John enough- both such kind, gentle and informative men.

Angkor to the Bay

Friday 12 Apr 2024

Overview Rating:

Our Tour: average

The guides in both countries did a good job, except a little bit too much information was given, which made it difficult to take it all in.
The hotels were excellent (except Hanoi) with good food and facilities.
The main disappointment (and I think this was the same for quite a few of us), was the food at lunch and dinner. Far too much food served, and most of it very repetitive, bland and really not of very good quality. Having experienced Vietnamese food elsewhere this was quite surprising, with a few exceptions being the 1st night in Saigon, lunch at The Butchers Shop and the food on the Halong Bay boat cruise. In fact on several occasions some of us skipped the organised meals and ate elsewhere.
So, could the guides know of better places to eat, or use the hotels?
After busy,hot days travelling and site seeing, we did not enjoy having to get back on the bus for a long drive to the dinner venue.

Angkor to the Bay

Saturday 06 Apr 2024

Overview Rating:

Our Tour: Good

Walking, meant climbing steps, over displaced boulders at ruins, uneven surfaces, slippery surfaces, walking on the road with streaming motor cycles in all directions, no pavement in most instances as covered with motorbikes & other goods like tables& chairs. This was not easy walks. Our guides were as helpful as possible. Falls happened but nothing serious happily.

Angkor to the Bay

Friday 05 Apr 2024

Overview Rating:

Our Tour: Good

Excellent guides and lots of places visited. Hotels all good. Group too large (27 people) and too long sitting on the coach.

Angkor to the Bay

Friday 05 Apr 2024

Overview Rating:

Our Tour: Excellent

Very well looked after by Wendy Wu and amazing locations

Angkor to the Bay

Friday 22 Mar 2024

Overview Rating:

Our Tour: Good

The tour was amazing, the only thing that let it down was the food was essentially the same for lunch and dinner every day. Also two 4 course meals a day is way too much for anyone. More variety of food types and types of eating places would add to the experience of a completely different culture

Angkor to the Bay

Friday 22 Mar 2024

Overview Rating:

Our Tour: Excellent

covered a vast area, excellent guides

Angkor to the Bay

Thursday 14 Mar 2024

Overview Rating:

Our Service: Good

Good customer service for booking so far so good. Still waiting for flight upgrades

Angkor to the Bay

Tuesday 12 Mar 2024

Overview Rating:

Our Tour: Good

Holiday was tainted by the hotel Thien Thai in Hanoi. It was very poor quality, the entrance lobby was cramped with few chairs and not enough room if two groups of travellers were there. My room had a leaking toilet, a tap that barely worked and a plug that didn’t work. The breakfasts had a poor selection of Western products and the whole atmosphere was dowdy. I was changed to another room later which was better. The cyclo ride in Hanoi was not a good experience with so much traffic, we moved very slowly and most of the time were looking up the exhaust pipe of the motor bike in front.

Our Response

Thank you for taking the time to share your feedback. We're sorry to hear that your experience at the Thien Thai hotel in Hanoi didn't meet your expectations. We appreciate you bringing these issues to our attention, and we apologise for any inconvenience caused by the room conditions and breakfast selection. Your comments are invaluable in helping us improve our services. We're glad to hear that you were relocated to a better room later on.

Regarding the cyclo ride experience in Hanoi, we understand your concerns about traffic and apologise for any discomfort caused. We'll review our routes and consider alternative options to ensure a more enjoyable experience for our customers in the future.

We strive to provide excellent accommodations and experiences for our guests, and we regret that we fell short of this during your stay. Your feedback will be shared with our team to address these issues and make necessary improvements. We hope you'll give us another opportunity to exceed your expectations in the future. Thank you again for your feedback. Jimmy, Wendy Wu Tours