Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Singapore to Bangkok by Rail

Thursday 04 Jul 2024

Overview Rating:

Our Service: Excellent

First rate

Singapore to Bangkok by Rail

Friday 23 Feb 2024

Overview Rating:

Our Service: Excellent

Alexis was very helpful and clarified a few things to my wife and I. She explained some options with the PO rod and cons of each

GRAND TOUR OF INDOCHINA

Sunday 16 Dec 2018

Overview Rating:

Our Service: Good

Our Tour: Excellent

Service rating :

The organisation of the main trip, Grand Tour of Indochina was very good but nobody was expecting me in Bangkok for the extension Bangkok Short Stay.
Buffalo Tours were not to blame as they had no details. In the end I emailed Wendy Tours in UK and a hotel was booked, I had to make my own way from the airport to the hotel, guarantee the cost of the hotel booking with my credit card but by the following morning all was arranged. I have since received a hamper for the mess up (not really my type of food) and received £15 (at current rate 400bht) for the 500bht taxi fare)

Product :

Enjoyed the trip; guides were good, excursions were interesting and informative, some long drives but we did cover a lot of ground during the tour. If I was nit-picking, the trip to the Ban Khoang village was very forgettable. We left the coach well before reaching the village and then walked through the whole village and back again with little to see. We did visit a house and had rice wine there but the trip was 2-3 hours long. On the other hand the Cat Cat village trip the next day was excellent with lots to see.

Our Response

Thank you for your feedback.

Once again, we are sorry for the issue with your hotel in Bangkok.

However, we are pleased that a hotel was organised for you to continue with your stay and we hope you have returned with some fond memories that will last a lifetime.

MYANMAR EXPLORER

Tuesday 22 Nov 2016

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

The tour of Myanmar was wonderful only one blip was the delayed flight from Heathrow four hour delay , after arriving in Bangkok had a two hour wait trying to get another flight to Yangon and nobody informed the guide that there was a delay so had nobody to meet us ended up getting a taxi to the hotel

Product :

The tour in Myanmar was one one of the best I have experienced with an excelant guide with good food and very friendly people ten out of ten

Our Response

We are delighted to hear that you and a wonderful time in Myanmar, and hope you have returned with some unforgettable memories.

We are sorry to hear that your flight was delayed and that there was no one to meet you at the airport upon arrival. We have passed on your comments for future development.

We would like to thank you once again for your valued feedback.

Kind regards
Zoe Bligh