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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Glories of China

Thursday 07 Nov 2024
Overview Rating:
Our Tour: Excellent
This was a fabulous trip, with everything meticulously organised and covering all of the China highlights we wished to visit and experience. All hotels were excellent although the one in Yangshuo offered a relatively limited breakfast and terrible coffee. The range of food items on offer in the other 4 hotels was magnificent. The trip included all meals, basically 2 main meals a day as lunch and dinner were virtually indistinguishable, except for the 2 days when we a had packed lunch. Activities came thick and fast, but virtually all were given adequate time given the full schedule. Our itinerary included 2 internal flights and a connection by bullet train, all flawlessly organised. We had 4 different local guides, all attentive to individual needs. Our only recommendation would be that guides be less cautious about the willingness of clients to have a truly Chinese experience - guides should be encouraged to quickly assess the degree to which clients are willing to try genuinely local cuisine and then choose restaurants and meal courses accordingly.
In conclusion, the trip fulfilled our hopes and felt value for money.

Glories of China

Wednesday 30 Oct 2024
Overview Rating:
Our Tour: Excellent
Fabulous holiday. Great guides. It was just perfect . We did find completing the visa stressful but worth it in the end.

Glories of China

Sunday 29 Sep 2024
Overview Rating:
Our Tour: Excellent
Very well organised throughout the holiday apart from pick up from airport Not enough information on arriving to Hong Kong Jackie our main tour guide was very professional took meticulous attention on our needs felt very secure and looked after. I couldn’t recommend him more. Sammy in Shanghai wasn’t so good. I kept asking her to walk slower ended up getting lost for half an hour in the pouring rain Lily was absolutely lovely very knowledgeable and Jackie made a wonderful team. Angie was okay but didn’t give that little bit extra unlike Jackie and Lily all the restaurants were excellent very accommodating all the hotels were clean and some were excellent. The hotel in Hong Kong nice hotel, but the rooms were very basic . The guide in Hong Kong was very knowledgeable a very nice man who looked after the two of us perfectly old transport was good from taxis, coaches and airlines no complaints overall an excellent holiday. Very good value for money. I loved the whole experience of China and Hong Kong and I would definitely definitely, recommend Wendy to anyone

Glories of China

Thursday 02 May 2024
Overview Rating:
Our Tour: Excellent
Tour guide Ruby was magnificent. This was an intense and packed tour with everything you could want except Pandas

Glories of China

Monday 22 Apr 2024
Overview Rating:
Our Tour: Excellent
For those that are considering the "Glories of China" offering from Wendy Wu, but remain doubtful if a multi-centre guided tour, in the best hotels with inclusive meals is a bit too expensive. May I tell you, I thought the same thing before I booked. But I am so glad I went for it. The Tour was jam packed with things to see and do. 2x internal flights, a 4 1/2 hour river cruise. Bullet train and Mag-Lev train journeys. Going to the top a skyscraper in Shanghai and viewing the city lights at night from a river boat. What an amazing spectacle. You will experience the hustle and bustle of cities and the more sedate pace of rural life. You can catch a show or two, or three. And if you're worried about the food, the cuisine was second to none, with a few local delicacies thrown in. There was always plenty to go around. Then there are the tourist landmarks, The Great Wall, Forbidden City, Summer Palace, Yu Gardens, Xian city walls, The Terracotta army, Guilin Pagodas, and more. I came away wowed. And wanting to do it all again. Amazing!!

Glories of China

Friday 05 Apr 2024
Overview Rating:
Our Service: Excellent
Staff very helpful friendly and respectful.

Glories of China

Wednesday 15 Jan 2020
Overview Rating:
Our Service: Excellent
Very helpful agent.

GLORIES OF CHINA

Friday 14 Jun 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Easy online booking with any queries quickly answered. Visa process very efficient and final paperwork and documents arrived in plenty of time.

Product :

It was never going to be a relaxing holiday and a few of the day's involving internal travel were pretty full on but China is a big place and it has to be done. The organisation was superb from the time we were met by our national guide Eileen at Shanghai to the time she (tearfully) waved us goodbye at Beijing the tour ran like clockwork. All hotels were good by any standard and any room problems were quickly resolved. Free bottles of water were provided in every hotel. Some locations were better than others with the hotels in Guilin and Yangshuo particularly well placed for an evening stroll and see local life. Our local guides were good although they did tend to give a heavy sell on the "optional" tours on offer. The selling at the factories we visited tended to be a bit full on but then again I did manage to get a bargain at the jade factory. Don't be afraid to haggle hard and maybe you will be offered a "secret" price. We were a group of 25 with 7 different nationalities who bonded well and made the trip enjoyable.

Our Response


Thank you for your review.

We are pleased to hear all your questions were answered quickly, and your visa process was make easy and efficient for you.

We hope you have returned home with some wonderful memories of the sights you saw that will remain with you for many years to come.

GLORIES OF CHINA

Friday 14 Jun 2019
Overview Rating:
Our Service: Excellent
Everything ran smoothly from pickup at airport to end of tour. Both national guide Eileen and local guides were excellent.EXCELLENT

Our Response


Thank you for your 5* review

We are delighted to hear your tour ran smoothly from the moment you landed.

Your lovely comments about Eileen and your local guides will be passed along to them - I'm sure it will make their day.

When your ready for your next adventure, let us know. We cannot wait to help you plan your next tour.

GLORIES OF CHINA

Sunday 02 Jun 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour guides were all excellent, especially our national guide Hoffman who looked after all of us and for whom nothing was too much trouble. He was a credit to Wendy Woo.

Product :

Excellent tour itinerary that was flexible enough to be changed to suit bad weather. Great value for money and we managed to tick off all of our China bucket list

Our Response


Thank you for your 5* review.

We are delighted to hear you enjoyed your tour and were able to tick off some items on your bucket list.

Your kind words about Hoffman will be shared with our China office who will pass them along to him! I'm sure it will make his day!

We would be honored to welcome you onboard another Wendy Wu Tour in the future - whether you decide to return to China or explore any of the other amazing destinations we offer.

GLORIES OF CHINA

Tuesday 23 Apr 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

First class back up and service from the London office. The China visa experience went very smoothly.All travel guides gave excellent help and information, nothing was too much trouble.

Product :

A trip of a lifetime. The itinerary suited us perfectly.

GLORIES OF CHINA

Monday 25 Mar 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

I would be glad to recommend wendy wu to anybody and everybody. It was so easy and we were looked after every step of the way.Addison our tour guide was brilliant and was happy to help with everything and anything no Matter what time of the day or night. His information was invaluable and insight was remarkable getting us to places before the crowds and choosing the best places to eat and stay. I will always consider him as a friend. E

Product :

The way we were looked after.

GLORIES OF CHINA

Saturday 15 Dec 2018
Overview Rating:
Our Service: average
Our Tour: average

Service rating :

We chose this tour because it was graded as “comfortable”. It was very full on and we had very little leisure time most days going out after an early breakfast and not going back until after our evening meal. The allocated time for visiting the sites was insufficient in some cases ( like the Great Wall) 1hr and far too long in others like the (silk factory) 2hrs.The food was the same day in day out and of poor quality most of the time. We had the same for lunch as for our evening meal for two weeks. There should be much more flexibility regarding meals I don’t think I will ever eat another Chinese meal again.

On a high note our national guide Sophie Jin was excellent and so were some of the local guides. The hotels in general were of good quality obviously some better than others.

Product :

I have given my review in number one

GLORIES OF CHINA

Friday 14 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Fantastic experience from start to finish,
A lot to fit into a tight schedule and all completed without a hitch.

National Guide Sam and the three local guides were great and nothing was too much trouble.

Product :

Fabulous tour albeit very busy,
From collection at the airport to final goodbye everything went smoothly and Wendy Wu staff were exemplary.

Tour itself was great and the places visited were amazing, this was our first tour so was unsure what to expect, but we loved the group check in at airports/hotels etc and the express entrance to the attractions etc. The group we were part of was very good and as they say we quickly became "Sam's family".
All the hotels were very good and you couldn't complain about the standard of them, only gripe would be the hotels in Shanghai and Beijing were a bit out of the city centre. That said they were first class hotels and the metro system was so easy and soooo cheap.
We loved every bit of the trip and still found time for some solo sightseeing. 10/10 in my opinion

GLORIES OF CHINA

Friday 14 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Absolutely loved the Glories of China tour and it was worth every penny. Our guide, Sophie Jin, was so good she made the whole tour run perfectly and the sights we experienced were amazing.

Product :

Amazing! Everything ran smoothly thanks to our tour guide, Sophie Jin. The sights we experienced where fantastic and overall we thought the tour was worth every penny.