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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

Grand Tour of China

Wednesday 11 Sep 2024
Overview Rating:
Our Service: Excellent
All my questions were answered with confidence. My subsequent booking was simple and quick and was handled in a very friendly manner by Julia.

Our Response

Thank you ever so much for your lovely review. It’s fantastic to hear that all your queries were answered with confidence and that your booking experience was quick and easy. We’re especially pleased that Julia made the process friendly and enjoyable for you.

If there’s anything else we can assist with before your trip, don’t hesitate to get in touch. We’re here to make sure everything goes smoothly. Thanks, Jimmy, Wendy Wu Tours.

Grand Tour of China

Tuesday 03 Sep 2024
Overview Rating:
Our Service: Excellent
Arti delt with my enquiry efficiently and was very helpful

Our Response

Thank you for sharing your feedback. We're delighted to hear that Arti handled your enquiry efficiently and was helpful. We strive to provide excellent service, and it's great to know we met your expectations.

If you need further assistance, please don't hesitate to contact us. Jimmy, Wendy Wu Tours.

Grand Tour of China

Wednesday 29 May 2024
Overview Rating:
Our Service: Excellent
Simple courteous service

Grand Tour of China

Thursday 22 Feb 2024
Overview Rating:
Our Service: Excellent
Stephen Jordan found me exactly the sort of deal I was looking for - the tour I wanted and great flights with Etihad including the special offer for Business Class upgrade

Grand Tour of China

Tuesday 30 Jan 2024
Overview Rating:
Our Service: Excellent
Steve was very helpful & knowledgeable. I had several queries which he dealt with efficiently.

Grand Tour of China

Sunday 07 Jan 2024
Overview Rating:
Our Service: Excellent
The member of staff was very helpful answering all my questions and providing information on my various options.

Grand Tour of China

Friday 26 May 2023
Overview Rating:
Our Service: Excellent
Good customer service, very helpful and patience, make the booking effortless.

Grand Tour of China

Thursday 23 Mar 2023
Overview Rating:
Our Service: Excellent
Natasha was the tour operator, contact was by telephone.. She listened carefully to my plans and devised a travel plan that suited me. She was patient and helpful. The follow up of a detailed email, was prompt and very helpful.

Grand Tour of China

Sunday 06 Oct 2019
Overview Rating:
Our Service: Excellent
Whilst enquiring about a trip to China was provided with quick and efficient information which led to us making a booking and are looking forward to our trip. Wendy Woo Tours have provided lots of useful information leading up to our trip

GRAND TOUR OF CHINA

Friday 21 Jun 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

An excellent tour, well balanced in content and and excellent tour guide.

Product :

Good value for money, did what it said on the tin!

Our Response


Thank you for your 5* review!

We are pleased to hear you enjoyed your "Grand Tour of China" and hope you have returned home with many fond memories that will remain with you for many years to come!

GRAND TOUR OF CHINA

Thursday 20 Jun 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent organisation, a very comprehensive tour with a perfect balance between structured and free time, city and country, history, spectacle and seeing daily life. All necessary information provided in good time, including a very detailed itinerary which was followed in every respect. 24 hour helpline while in China, an outstanding national guide, Joe, who stayed with us throughout plus local guides, all very helpful, courteous and worked tirelessly to ensure we enjoyed the best possible experience.

Product :

See above - I have already given details.

Our Response


Thank you for your 5* review of your "Grand Tour of China".

We are thrilled to hear you enjoyed your time in China and found the tour to be well organised to give you time between seeing the sights but also giving you free time to explore the surrounding areas.

I'm sure Joe and your local guides will be pleased to receive your lovely feedback and we hope you have returned home with some amazing memories that will last a lifetime!

We cannot wait to welcome you onboard another Wendy Wu tour in the future - whether you choose to explore more of China or any of the other fantastic destinations that we offer.

GRAND TOUR OF CHINA

Wednesday 24 Apr 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Wendy Wu, Grand Tour of China. This was very well organised, with pick up from the airport, meet by the excellent National Tour guide Summer. Check in, all transport, entry to attractions. Meals etc. The tour itself was excellent with interesting locations and places to visit. Very well run. 2 of the local tour guides stood out. Both called Cherry, the first with Three Tribes tour in the Yangtze River and in Chengdu.

Product :

Wendy Wu were easy to book with. The daily trips out were excellent. Several stand out, Dali was beautiful in the foothills of the Himalayas, Beijing and the Great Wall. The terracotta Warriors, the Pandas, Xi’an at night and Shanghai. Sailing through the Three Gorges on the Yangtze Cruise. Loved wondering around the markets in the various towns battering for items.

GRAND TOUR OF CHINA

Saturday 22 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

From the moment we booked the tour the staff helped us throughout the process, completed our visa application, kept us fully informed right up to when we received the final travel documents. Everything was efficiently handled and problem free.

Product :

The tour met our expectations fully. We saw all we had expected to see, and more. The hotels were of a high standard and very comfortable. The excursions were exceptional, enhanced by the knowledgeable local guides, without exception.
Whilst the schedule, at times, was demanding, it was made all the easier by our fantastic and extremely knowledgeable tour group leader, George, whose tireless efforts and leadership were constant throughout the trip. He solved any problem encountered and truly created a sense of 'family' amongst the group. Excellent!

I would certainly recommend Wendy Wu and would definitely use the company again.

GRAND TOUR OF CHINA

Friday 07 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Easy and efficient booking experience through Wendy Wu office in London. Extremely well organised tour of China with a brilliant national tour guide in Felix. We saw and did everything we had hoped to do before booking the tour and more. Would recommend it to anyone who wants to see and experience the real China.

Product :

Just what we wanted for what we paid.

Our Response

Thank you for your great 5* review!
We are delighted that you had and easy and efficient booking process with us and its fantastic that you thought the tour was well organised ! We are thrilled that you liked your national guide Felix and that he was informative and helpful. We are so pleased to hear that you would recommend our company and hope that you will get to help you with a new tour in the future.

GRAND TOUR OF CHINA

Wednesday 05 Dec 2018
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

The guides in China were all excellent with a wealth of knowledge & experience.
Most of the hotels were good but one or two were in need of updating & upgrading.

Product :

All the sights & visits we saw were fabulous.

Reviews

Don't just take our word for it - read our reviews!

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Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

Fully Inclusive Touring - All flights, transfers, hotels, meals, guides and visa
  • UK's leading Asia specialist
  • Over 25 years of customer satisfaction
  • Experts on touring to unique destinations
  • Outstanding tour guides
  • Offices in UK, Australia, New Zealand & China
Outstanding guides & Authentic experiences
  • Price Match Promise
  • Fully ABTA and ATOL protected
  • 24/7 Customer care
  • Fully escorted tours
  • So much included in the price
  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation
  • feefo reviews
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 14 years