Reviews

The Jewels of Japan tour was made enjoyable by our guide Arch who did an excellent job. I am a vegetarian so I expected difficulty getting food in Japan. Arch ensured everywhere we went vegetarian food was available for me which I really appreciated. Arch was attentive, well informed and patient with all the tour members. The tour itinerary provided a great overview of Japan. The tour visited all the sites I wanted and some extras beside. The only negative comment I have is the final hotel we stayed in Osaka. The Hotel Monteray was very dirty, shabby and the breakfast was poor. I would not recommend it. Also, perhaps some time could be scheduled for personal exploration, relaxing and shopping during the tour.
Overall. I had a great time and would recommend our tour guide Arch (who was fantastic) and the Jewels of Japan tour.

A lot of places covered in a short period of time. It was a busy and hectic tour- could have done with spending more time at some places and less time at others. The guide was excellent. The meals were included which was a plus point , however for those with dietary restrictions or allergies the food could have been catered for better. The ingredients were not labelled and often we were not informed of what was being served .

From start to finish the service that we received from Wendy Wu was second to none. Excellent customer services before the trip, communication was very clear and when there was a change with our itinerary this was easily rectified by staff at Wendy Wu with very little fuss.

All of the hotels, trips and arrangements during the holiday were again excellent, good locations and our tour guide was very knowledgeable and worked tirelessly during the whole time (big shout out to Hiro!!).

Would 100% recommend anyone to book a trip with Wendy Wu and we would most certainly think again about travelling with Wendy Wu for another trip in the future!

Booked online - super easy as all well explained

Well informed and helpful
Looked for the best options for us and made the process easy

Our guide was excellent, everything went to plan, even when the weather was against us, the plan slightly improved so we still enjoyed the sights.
Could use more time to get ready in between coming back from a sightseeing trip and dinner.

The representative I spoke to was extremely helpful whe making this booking

Just brilliant. The tour guide was superb and the visits, food and hotels lovely.

Fantastic holiday would definitely recommend, our tour guide Keiko was excellent and getting 28 people together every day in the same place at the same time is not easy but she managed and done a fantastic job explained everything we were doing for the next day we covered a lot in the time we were there plus we extended our stay 3 days before the tour started and 3 days after it ended which was lovely

Well organised very good tour. Excellent transport arrangements and tour guides. Hotels and food very good. Good choice of sites to visit. Just could have had a little more free/relaxing time

We had a brilliant time filled with so many experiences- it fulfilled my lifetime dream to visit Japan and see the ancient sites whilst experiencing modern Japan too. Our guide, Kaori was great fun and very informative. Whilst it was a whistle stop tour with a lot of travelling included, we had a good balance of time spent at attractions, having experiences and eating out at restaurants, sampling local cuisine. Being vegetarian we were very well looked after wherever we ate. We enjoyed shopping in quality outlets to buy lovely souvenirs. Our colleagues were great company and the group gelled really well. We had some free time at the end of the tour to enjoy Osaka and our transfer was easily managed too. The only shame was that on arrival we had to wait a further 2 hours at the airport before the next transfer bus which meant that we missed our dinner and nothing was provided for us on that first night. Luckily we could pick up some snacks from the convenience store. We were issued a refund but that wasn’t much of a welcome after such a long journey. Given that Wendy Wu arranged the flights they must have known this would happen so this was disappointing but didn’t spoil our overall experience. We had a great time in Japan!

It was amazing. Our courier Akiko was so helpful , nothing was too much trouble.

The actual tour was excellent and better than expected. The inclusive meals were varied and gave me a true taste of Japan.
The tour guide, Akiko, was knowledgeable and helpful throughout.
My only point of concern was the flight times. The first day I arrived at the hotel too late for dinner. This was quickly covered by giving me a refund for the meal. However, the last ‘day’ myself and another woman on the tour had to leave the hotel at 3am with no breakfast. Therefore, my advice would be to check the flights available and specify your wishes.

Holiday to Japan was great, but Wendy Wu not so great! Communication before the holiday was poor, welcome at the airport was non-existent. When we eventually found the rep at the airport (hiding under a tiny banner), we were told we were not on their list, and basically didn't want to know us. Eventually we could see our names highlighted on their list! This is not the welcome we expected from a premium holiday like Wendy Wu. Our tour rep was not really the best English speaker if she was asked questions. She was also poorly organised at the welcome party. The intercom system used on the tours did not really work properly, and was unsuitable for hearing aid users. Many times we could not hear what she was saying. Our biggest problem was that on two occasions on the same day she failed to count the group numbers, and left us behind, despite us being on-time and in the correct place. Food at lunch times was mixed with some very odd venues chosen (a theme park on one occasion!). Highlights were very good hotels and the cherry blossom.

I have already emailed your company. Bad use of time on a couple of precious days . Only one choice for lunch . Either you had nothing or you could pay for your own . Not a good idea considering the cost of the holiday.