Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Journey through Japan

Tuesday 05 Nov 2024

Overview Rating:

Our Tour: Excellent

The tour guide Mariko handled this mixed group of 26 from three different countries extremely well.

Setting up a WhatsApp group from Day 1 with names and photos of all participants worked really well. It enabled the group to ‘gel’ quickly and gave a clear outline of times, activities etc.

The days were action packed, which meant that we were able to see and experience life in Japan as it really is. The downside was that little time was available in the evenings to enjoy the excellent hotels and facilities.

Of outstanding value was Grand Nico in Tokyo where we were all upgraded.

We were pleased to learn when we booked the holiday that all meals would be provided. We wouldn’t want to change this. However, there was a downside. Most restaurants (mid day and evening) provided basically the same food. Hence by the second week our diet was much the same, with a lot of raw fish (not to everyone’s taste)! We only had one buffet meal and that was in the evening. So a greater choice of food would have suited us better.

Journey through Japan

Wednesday 30 Oct 2024

Overview Rating:

Our Tour: Good

Brilliant tour guide . Evening meals and breakfast great .
Lunch meals too many and not worth having . Not enough time spent at sites, no free time. Lunches should be cut in 1/2 or scrapped and vouchers given .

Sapporo not worth going to . Time could have been better spent in Tokyo and Osaka .

Too much time on coaches , faster transport was available .

What we did see was very good , simply not enough time to explore.

Journey through Japan

Thursday 12 Oct 2023

Overview Rating:

Our Tour: Excellent

We had been planning to travel on this tour since 2020 & eventually made it this year.
The wait was certainly worth it & all the places visited and sightseeing opportunities we experienced exceeded our expectations.
Michiko, our guide was brilliant, very knowledgeable and had a wonderful sense of humour.
The whole tour was well paced throughout but we would have liked an extra night in Kyoto making the tour 15 days as opposed to 14.