Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Scenic South Korea

Sunday 25 Aug 2024

Overview Rating:

Our Service: Excellent

Really helpful - she was able to add on the extra day that I wanted at the start of the trip very easily, thank you.

Our Response

Thank you for your feedback! We're glad we could easily accommodate the extra day at the start of your trip.
Do let us know if we can be of any further assistance.
Kind regards,
Jimmy, Wendy Wu Tours

Scenic South Korea

Friday 14 Jun 2024

Overview Rating:

Our Service: Excellent

Julia could not have been more patient or helpful. She listened carefully to all my queries and I never felt hurried or pushed into making a decision I had not had time to consider carefully. It was a real pleasure to be able to discuss our potential trip with her and not surprisingly next morning I clinched the booking.
The overall cost , including some extras was within budget.
Now I can’t wait to go!!

Scenic South Korea

Saturday 13 Apr 2024

Overview Rating:

Our Service: Excellent

I was dealt with by Beau who was very friendly and comforting to this first time solo traveller. She gave me the courage to go ahead and book. Thanks Beau

Scenic South Korea

Thursday 07 Mar 2024

Overview Rating:

Our Service: Excellent

Great customer service from the start. Beau has been very helpful and clear with all our communication. Their website is also very easy to navigate.

Scenic South Korea

Monday 23 Oct 2023

Overview Rating:

Our Service: Excellent

We have travelled with Wendy Wu previously and from start to finish evryrthing was done very professionally., from start to finish.

Scenic South Korea

Monday 20 Jan 2020

Overview Rating:

Our Service: Excellent

Efficient, friendly staff. We didn't want to fly from Heathrow, as advertised, but from Norwich which is near us. That was no problem at all and Steve, the group sales guy, organised that very quickly and gave us revised costs without any delay. Good service.

Scenic South Korea

Thursday 14 Nov 2019

Overview Rating:

Our Service: Excellent

I have found them to be most helpful in advising and choosing a destination. Knowledgeable and courteous. I have travelled with Wendy Wu before and the experience was unparalleled.

Our Response

Hi Elizabeth,

Thank you for your great review,
We're delighted that you had a great booking experience, with the agent being helpful and knowledgeable.
It's also fantastic that you have travelled with us before! Thank you for thinking of us again, and we are sure you will have a brilliant time away.

Kind regards,
Wendy Wu team