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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Silk Road Explorer

Monday 21 Oct 2024
Overview Rating:
Our Tour: Excellent
We purchased the Silk Road Explorer trip in February 2024 at the destination show and we are a group of 5 friends from UK. We met at the airport and was really looking forward and excited for the flight to Xian transit at Beijing airport. When we landed at the airport we had to fill in transfer forms and there was a long queue of travellers at passport control. We only had one hour to catch the connecting flight to Xian so we missed the late afternoon flight. That caused a lot of anxiety and we were rushing at the airport looking for information. The staff at the counters were very helpful and we managed to catch the late evening flight to Xian. We would have like to leave London on an earlier flight to give more time for transit.
There were 18 of us in the group and our national guide was Hoffman Huo. We felt very safe in his care and nothing was too much trouble. He provided us with information on each day of the iternary of the places we were to visit . He was always at the back counting and making sure that we get on the train and coach safely. We were his family and felt sad when he waved us off on the last day. Well done Hoffman and we hope to get a guide like you on our next trip to China.
We have enjoyed this long journey on the Silk Road. The places on the iternary were historical , educational and interesting. The sceneries of the sand dunes on the desert and changing colours of the mountains were spectacular. The highlights were the art gallery at the Magao caves and the camel ride at the Gobi desert. What a great experience!
Well done Wendy Wu and staff for organising this amazing trip .
.

Silk Road Explorer

Friday 18 Oct 2024
Overview Rating:
Our Tour: Good
A very well organised tour with a very competent , friendly and conciencious tour guide. The local guides were very enthusiastic but their limited English stifled their communication skills. The hotels and restaurants were excellent and our transport and drivers both of a high standard. The trip content gave us an in depth view of China ,proving it has more than The Great Wall, although the two sections we climbed were very impressive if somewhat knackering!

Silk Road Explorer

Friday 18 Oct 2024
Overview Rating:
Our Tour: Excellent
A great trip on every level - itinerary, expert guide, food, accommodation and transport.

Silk Road Explorer

Friday 04 Oct 2024
Overview Rating:
Our Tour: Excellent
The national guide was exceptional- Gary Guo - and made us feel cared for and safe throughout the whole month. The trip was a mixture of fun, excitement, interest, and we had a great group. However - for me the limit is 17 which is what our group was. I would not want to do a trip with more than that number.
It was graded as a 2 and I think that was about right so I never felt over extended.

Silk Road Explorer

Wednesday 02 Oct 2024
Overview Rating:
Our Tour: Excellent
The basic arrangements were very good, our guides were excellent & knowledgeable. Our tour manager, Gary, was VERY attentive and had a good grasp of English and British humour.
My fellow travellers were a mix of Aussies, Kiwis and Brits - a good mixture and very convivial company
The itinerary covered what you might expect when going to these far out-of-the-way places - we did not feel that we had missed anything - and if you have been to China already (recommended) you will be surprised at the new sights and scenes
The food was excellent/very good all the way through with Gary ensuring that we tried a mixture of the local cuisines available. He also noted what we ate and what we ate less of and was adjusting the selection of dishes provided on a daily basis.
Wendy Wu's staff and arrangements are first class, and I would recommend this tour to anyone who has been to China already and wants to branch out into something a little different, so as to get a more balanced experience of China and its different cultures and landscapes

Silk Road Explorer

Wednesday 02 Oct 2024
Overview Rating:
Our Tour: Excellent

Silk Road Explorer

Monday 10 Jun 2024
Overview Rating:
Our Tour: Excellent
This is a demanding but fascinating tour that covers large distances by high speed trains and coach. The rewards are considerable. There are some remarkable historical sites, notably the Mogao Caves at Dunhuang and the caves at Kiizil. There is also some fine scenery, in particular the Heavenly Lake near Urumqi, and the visits to the Great Wall in the far west and near Beijing. The hotels and the food were excellent as was our Tour Leader, Betty.

Silk Road Explorer

Sunday 29 Oct 2023
Overview Rating:
Our Tour: Good
This was a great tour which visited some of the lesser known parts of China

Silk Road Explorer

Monday 09 Oct 2023
Overview Rating:
Our Tour: Excellent
A very well designed and managed trip full of enriching experiences. The national guide was highly competent and resourceful, making everything go smoothly in a most friendly manner. This was my first experience of Wendy Wu and I don't expect it to be my last.

SILK ROAD EXPLORER

Saturday 15 Jun 2019
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

good national and local guides; good hotels; good tour content.
Optional tour to Norlang Kha and Bajiao Village should be inclusive.The 4.0am rise to visit Danxia National Park at sunrise was unnecessary as the colours in the strata were barely visible until the sun was well up.The Kuqu Canyon should be an inclusive tour taken on the journey to Kuqa town.The Subashi ruins could then be visited en-route to Aksu - a much better use of time for travellers and the coach driver.

Product :

Wendy Wu tours are value for money.

Our Response


Thank you for reviewing your "Silk Road Explorer" tour and we hope you have returned with many fond memories that will last for many years to come.

Your comments have been taken onboard and we hope to welcome you onboard another Wendy Wu Tour in the future.

SILK ROAD EXPLORER

Saturday 13 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The Silk Road Explorer is an amazing tour. The trip of a lifetime. The National Guide, Mark Wang, was brilliant. He understood our group and it’s prferences, went well beyond the call of duty to make sure we had the best experience. The local guides were also helpful and informative. We could never have put together such a great series of daily experiences ourselves. We really would recommend Wendy Wu for the overall experience and the efficient problem free service.

Product :

It may not have been the cheapest choice of tour operator but it was totally value for money; so many different experiences, good food, comfortable hotels and spectacular service from the guides.

Our Response

Thank you for your review.


We are delighted to hear you enjoyed your tour, and Mark was able to ensure you had the best experience, along with increasing your knowledge along the way.


We thank you for your recommendations and hope to see you again on another Wendy Wu Tour in the future.

SILK ROAD EXPLORER

Tuesday 12 Jun 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Going with a tour company like Wendy Wu always gives you a good service, quality hotels and local guides but the main reason this tour was so outstanding was due to their national guide David He who was was with us for 12 hours a day or more on some days for a total of 26 days and always maintained a balance between professional service and being a good companion along the way. He had a very good command of English and could relate well to western humour.

Product :

I chose this tour as it provided a well planned and varied itinerary of the Silk Road in China from Xian to Kashgar over 3,000km with 13 different hotels in 26 days, 4 bullet trains and and two internal flights plus 3 meals a day and local door to door transport and local guides but what made it so enjoyable was having an excellent national guide David He who was with us all the way to smooth out any difficulties.

Our Response

Thank you for your positive feedback!


It is such a delight to hear such amazing comments about our National Guides. David will be thrilled with your comments I am sure!


We are pleased to hear you had such an amazing experience from start to finish with us here at Wendy Wu.


When you are ready to start planning your next tour to China or any of our other incredible destinations, please do let us know!

SILK ROAD EXPLORER

Wednesday 18 Oct 2017
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

The tour was well and efficiently run

Product :

The tour was well and efficiently run

SILK ROAD EXPLORER

Saturday 13 Jun 2015
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Tom, as National ******, is a major asset to the company. He was constantly cheerful, he sorted out emergencies and problems, he checked to make sure everyone was happy, he did everything he could to make the tour run as smoothly as possible. We were 'Toms' family'. Don't lose him!
In general the local guides were good, but too often their Chinese accents were so thick they were difficult to understand. However, with one of the guides, even though his English had mistakes, his accent was good, so he was much easier to understand. There is also a general feeling that they must give value for money, which means that they talk too much. It is difficult to take it all in at once. It is quite all right for them to be quiet from time to time. They need to decide what are the most important points, concentrate on those, and only give the other details if asked for them.

Product :

The route chosen was good, using overnight trains to cover distances excellent, the standard of hotels was perfectly acceptable. But since I am unlikely to go back to that part of China, I would have preferred to visit more places and to have had less free time, which at times seemed excessive.

Our Response

Thank you for taking the time to post your review of your Silk Road Explorer trip and we hope you have come home from this wonderful part of the world with many lasting memories that will last a lifetime.

Thank you for your constructive feedback and wonderful praise for your tour guides, who are huge assets to our tours and help create a feeling of togetherness and a bonds which are unique to Wendy Wu. We will pass your comments onto our China office - Tom will be delighted.

Kind regards,
Junior.