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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Angkor to the Bay

Saturday 07 Feb 2026
Overview Rating:
Our Tour: Excellent
Went to Cambodia and Vietnam with Wendy Wu Tours - our guide in Cambodia - Vutha Dam was so attentive and helpful - he went above and beyond to make sure we had the best possible experience .

Vietnam at a Glance

Friday 06 Feb 2026
Overview Rating:
Our Tour: Good
We had an excellent tour guide Bui Anh Duc. The tour was packed full of different experiences and we learnt a great deal about the wonderful country of Vietnam. The tour was well organised and ran very smoothly

55032

Thursday 05 Feb 2026
Overview Rating:
Our Tour: Excellent
This tour was a wonderful adventure through Cambodia and Vietnam. So many new experiences very different to what we are accustomed to. The hotels and food were generally very good and our tour guides were very friendly and informative with everything running like clockwork. The 'historic' visits covering the Cambodian Killing Fields and the Vietnam War were covered in an informative and sensitive manner. The 'cultural' visits included an overnight stay on the amazing Halong Bay and a visit to the enchanting and relaxing Hoi An. We were impressed with Phnom Penh, more so than Saigon, although a highlight of the latter was dinner in the dark at the Noir Restaurant. And we didn't want the tuk-tuk and cyclo rides to end. The four day cruise down the Mekong was relaxing and included some interesting visits to observe life along the river. The boat itself was very nice.

All in all we thoroughly enjoyed our third Wendy Wu Tour (after China and Egypt) and would highly recommend.

27395751

Wednesday 04 Feb 2026
Overview Rating:
Our Tour: Excellent
I recently completed a wonderful group tour of Vietnam with Wendy Wu Tours, which I booked direct. The package was all-inclusive, covering all flights, accommodation, transfers, sightseeing, and meals. It was incredibly convenient, as I only had to manage my own travel to and from my local airport and drinks.

Wendy and our national tour guide, Duc, managed every detail perfectly to ensure the trip was memorable and that we experienced the best of Vietnam. This was my second trip with this company, having previously traveled with them to China over ten years ago.

I highly recommend Wendy Wu Tours for anyone looking for a well-organised travel experience.

Our Response

Dear Deanne!
Thank you so much for sharing such a lovely review! We’re delighted to hear how much you enjoyed your Vietnam tour and that everything ran so smoothly. It’s wonderful to know this was your second trip with us, and we truly appreciate your recommendation. We hope to welcome you on another adventure again soon.

Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Vietnam & the Reunification Express

Tuesday 27 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent assistance in choosing which elements to choose for our holiday.very pleasant staff.

Vietnam & the Reunification Express

Tuesday 20 Jan 2026
Overview Rating:
Our Service: Excellent
They provide a comprehensive itinerary with some great additional, cost effective, alternatives such as extending your stay in Vietnam. I’ll report back after the trip about just how good the overall experience was

Vietnam & Cambodia Discovery

Saturday 17 Jan 2026
Overview Rating:
Our Service: Excellent
Accurate information and concise description of the tour and other options. Discounts not as generous as G Adventures but previous experience of touring with Wendy Wu in Japan swayed us.

Our Response

Thank you for sharing your honest feedback.

We are pleased to hear that you found the information accurate and the tour details clearly explained, including the alternative options available. It is especially rewarding to know that your previous experience touring with us in Japan gave you the confidence to choose Wendy Wu Tours again. We truly appreciate your loyalty and trust this next adventure more than lives up to your expectations.

Kind regards,
Jimmy
Wendy Wu Tours

55032

Friday 02 Jan 2026
Overview Rating:
Our Tour: Good
Overall this was enjoyable holiday but not worth the price paid. It was an all inclusive holiday which included hotels, excursions, travel and food (3 meals a day).

Started off in Cambodia which was lovely. The tour guide and bus driver were great, very attentive, knowledgeable and helpful. Excursions such as Angkor Wat were amazing. Food was of a good standard as were the facilities we were taken to during our trips and the hotel was clean and the service was very good.

Travel in between places was mostly by coach which was comfortable enough and air conditioned. There were supposed to be more flights but for some reason only 1 internal flight was taken.

Mekong River cruise was good overall although probably not worth paying extra for the upper deck. Excursions and local tour guide were very good.

Vietnam was OK although the tour guide wasn't as attentive, helpful and didn't keep the group together on tours and seemed to care more about moving on when other groups were waiting for each point of interest rather then providing our group with a decent amount of info.
Hotels in Vietnam were satisfactory on the whole except for Rice Fields which was very poor to say the least. Dirty, damp, bug ridden, had no hot water and not well maintained. Food and service was awful and certainly not the minimum 4 star accommodation we'd paid for. I had complained immediately to Wendy Wu but heard nothing until I followed it up twice when I returned home. We received a credit towards our next holiday which was poor compensation or rather no compensation unless we take another holiday with WW! I was incorrectly lead to believe Wendy Wu had very good customer service.

Food provided throughout the holiday was of a good quality but lunch and dinners were very samey and got very boring. There was little opportunity to choose from a menu other than on 1 occasion and thankfully on the last day when only breakfast was included.

There was limited free time, so shopping had to be squeezed in. Cambodia was very good value for money in comparison to Vietnam who add a 'tourist' tax on everything and most goods are also imported from China.

Our Response

Many thanks for your time on the telephone yesterday and allowing me to address your feedback. I am delighted we have resolved matters to your satisfaction and do let me know if I can be of any further assistance. Kind regards, Jimmy McLean, Customer Service Manager

Mekong Explorer

Monday 22 Dec 2025
Overview Rating:
Our Tour: Poor
Your company made a mistake on our Vietnam visa.
We were unable to go.
I rate your attention to detail as very very bad

Our Response

We sincerely apologise for the visa error that prevented you from joining your Mekong Explorer tour. This administrative mistake understandably caused disappointment and frustration.

We take our responsibility for visa arrangements seriously, and this did not meet our usual high standards of customer care. We are genuinely sorry.

We have been in touch with you to rearrange your Mekong Explorer tour for next year, and our team will ensure every detail is managed with care. We are committed to providing the experience you were promised.

Thank you for giving us the chance to put this right.

Vietnam & Cambodia Discovery

Sunday 21 Dec 2025
Overview Rating:
Our Service: Excellent
Excellent - consultant (Lucy) has been pleasant, knowledgeable and communication has been prompt and helpful.

Our Response

Thank you so much for your wonderful feedback, Diane. We're thrilled that your booking experience has been so positive, and we're delighted that Lucy has made the process smooth and enjoyable.

We're equally excited about your upcoming tour and confident it will be just as fantastic. If you need anything else before you travel, please do get in touch.

Thank you for choosing Wendy Wu Tours!

Christmas in Vietnam

Monday 15 Dec 2025
Overview Rating:
I had a wonderful time and loved experiencing the country of Vietnam and the culture and people. The guide was outstanding and we had a lovely group of people to share it all with.

Mekong Explorer

Friday 12 Dec 2025
Overview Rating:
Our Tour: Excellent
We spent 4 Nights on the Mekong Victoria and it was fabulous. Everything from the decor, to the food and the wonderful staff was 5*. I would highly recommend it to anyone visiting Vietnam and/or Cambodia. It is the best way to travel between the two countries and an experience not to be missed.

Our Response

Thank you very much for your wonderful review of the Mekong Explorer (Main Deck). I am delighted to hear that your four nights on the Mekong Victoria were fabulous, and that you enjoyed everything from the décor and food to the attentive and friendly staff.

It is especially rewarding to know that you would highly recommend this cruise to others as a fantastic way to experience both Vietnam and Cambodia. Your feedback is greatly appreciated and will be shared with our team.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Sunday 30 Nov 2025
Overview Rating:
Our Service: Excellent
Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Vietnam & Cambodia Discovery

Friday 28 Nov 2025
Overview Rating:
Our Tour: Good
Was a well thought out tour.
Vietnam program was good with the accommodation in most cases being on par.
Tour guide was excellent.
The only problem was that there were people on the tour that were not up to a level three tour.
The bicycles were very primitive and brakes were faulty.
Cambodia was great with the guide doing a great job at imparting his knowledge about them.

Our Response

Thank you for the feedback on the Vietnam & Cambodia Discovery tour! We're so glad you enjoyed both guides and the overall itinerary.

We appreciate you highlighting the issues with the bicycles and group fitness levels – these are helpful points that we'll take on board to improve future experiences.

Many thanks for choosing Wendy Wu Tours!

Vietnam & Cambodia Discovery

Thursday 27 Nov 2025
Overview Rating:
Our Service: Excellent
Very Helpful advisor