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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

55032

Friday 02 Jan 2026
Overview Rating:
Our Tour: Good
Overall this was enjoyable holiday but not worth the price paid. It was an all inclusive holiday which included hotels, excursions, travel and food (3 meals a day).

Started off in Cambodia which was lovely. The tour guide and bus driver were great, very attentive, knowledgeable and helpful. Excursions such as Angkor Wat were amazing. Food was of a good standard as were the facilities we were taken to during our trips and the hotel was clean and the service was very good.

Travel in between places was mostly by coach which was comfortable enough and air conditioned. There were supposed to be more flights but for some reason only 1 internal flight was taken.

Mekong River cruise was good overall although probably not worth paying extra for the upper deck. Excursions and local tour guide were very good.

Vietnam was OK although the tour guide wasn't as attentive, helpful and didn't keep the group together on tours and seemed to care more about moving on when other groups were waiting for each point of interest rather then providing our group with a decent amount of info.
Hotels in Vietnam were satisfactory on the whole except for Rice Fields which was very poor to say the least. Dirty, damp, bug ridden, had no hot water and not well maintained. Food and service was awful and certainly not the minimum 4 star accommodation we'd paid for. I had complained immediately to Wendy Wu but heard nothing until I followed it up twice when I returned home. We received a credit towards our next holiday which was poor compensation or rather no compensation unless we take another holiday with WW! I was incorrectly lead to believe Wendy Wu had very good customer service.

Food provided throughout the holiday was of a good quality but lunch and dinners were very samey and got very boring. There was little opportunity to choose from a menu other than on 1 occasion and thankfully on the last day when only breakfast was included.

There was limited free time, so shopping had to be squeezed in. Cambodia was very good value for money in comparison to Vietnam who add a 'tourist' tax on everything and most goods are also imported from China.

Mekong Explorer

Monday 22 Dec 2025
Overview Rating:
Our Tour: Poor
Your company made a mistake on our Vietnam visa.
We were unable to go.
I rate your attention to detail as very very bad

Our Response

We sincerely apologise for the visa error that prevented you from joining your Mekong Explorer tour. This administrative mistake understandably caused disappointment and frustration.

We take our responsibility for visa arrangements seriously, and this did not meet our usual high standards of customer care. We are genuinely sorry.

We have been in touch with you to rearrange your Mekong Explorer tour for next year, and our team will ensure every detail is managed with care. We are committed to providing the experience you were promised.

Thank you for giving us the chance to put this right.

Vietnam & Cambodia Discovery

Sunday 21 Dec 2025
Overview Rating:
Our Service: Excellent
Excellent - consultant (Lucy) has been pleasant, knowledgeable and communication has been prompt and helpful.

Our Response

Thank you so much for your wonderful feedback, Diane. We're thrilled that your booking experience has been so positive, and we're delighted that Lucy has made the process smooth and enjoyable.

We're equally excited about your upcoming tour and confident it will be just as fantastic. If you need anything else before you travel, please do get in touch.

Thank you for choosing Wendy Wu Tours!

Christmas in Vietnam

Monday 15 Dec 2025
Overview Rating:
I had a wonderful time and loved experiencing the country of Vietnam and the culture and people. The guide was outstanding and we had a lovely group of people to share it all with.

Mekong Explorer

Friday 12 Dec 2025
Overview Rating:
Our Tour: Excellent
We spent 4 Nights on the Mekong Victoria and it was fabulous. Everything from the decor, to the food and the wonderful staff was 5*. I would highly recommend it to anyone visiting Vietnam and/or Cambodia. It is the best way to travel between the two countries and an experience not to be missed.

Our Response

Thank you very much for your wonderful review of the Mekong Explorer (Main Deck). I am delighted to hear that your four nights on the Mekong Victoria were fabulous, and that you enjoyed everything from the décor and food to the attentive and friendly staff.

It is especially rewarding to know that you would highly recommend this cruise to others as a fantastic way to experience both Vietnam and Cambodia. Your feedback is greatly appreciated and will be shared with our team.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Sunday 30 Nov 2025
Overview Rating:
Our Service: Excellent
Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Vietnam & Cambodia Discovery

Friday 28 Nov 2025
Overview Rating:
Our Tour: Good
Was a well thought out tour.
Vietnam program was good with the accommodation in most cases being on par.
Tour guide was excellent.
The only problem was that there were people on the tour that were not up to a level three tour.
The bicycles were very primitive and brakes were faulty.
Cambodia was great with the guide doing a great job at imparting his knowledge about them.

Our Response

Thank you for the feedback on the Vietnam & Cambodia Discovery tour! We're so glad you enjoyed both guides and the overall itinerary.

We appreciate you highlighting the issues with the bicycles and group fitness levels – these are helpful points that we'll take on board to improve future experiences.

Many thanks for choosing Wendy Wu Tours!

Vietnam & Cambodia Discovery

Thursday 27 Nov 2025
Overview Rating:
Our Service: Excellent
Very Helpful advisor

Angkor to the Bay

Wednesday 26 Nov 2025
Overview Rating:
Our Tour: Excellent
Went with Wendy Wu Tours as we had been with this company before to China. The holiday was simply excellent. Having got back home people say "How was your holiday ?" .... It's difficult to sum it up in one sentence. It was everything I hoped it would be and then some !! The people with us on the tour were great the guides in both Cambodia and Vietnam were superb it's tricky to fault it to be fair. If you want to see Indo China then book up and go to these two countries. If you don't enjoy it then take a long hard look at yourself...

Vietnam at a Glance

Wednesday 26 Nov 2025
Overview Rating:
Our Tour: Excellent
This was an excellent tour with a brilliant guide. Everything ran like clockwork. My one criticism would be that we did not get a city tour of Saigon, but apart from that, no complaints.

Vietnam Panorama

Sunday 23 Nov 2025
Overview Rating:
Our Tour: Excellent
Despite dodging the worst cyclones for decades this was a magnificent holiday with an outstanding guide.
This was our second holiday with Wendy Wu and we were certainly not disappointed.
Great holiday itinerary with outstanding sights and experiences. When the weather turned against us our guide, with help from a hard working back office, took everything in his stride changing the itinerary cancelling/booking hotels and restaurants.
Our bus driver and his assistant were first class!

Angkor to the Bay

Wednesday 05 Nov 2025
Overview Rating:
Our Tour: Excellent
I have been in a holiday in Cambodia and Vietnam through Wendy Wu at the beginning of Ocyober. It was an amazing holiday and both local guides: Tai in Cambodia and Thiep in Vietnam have been very knowledgeable and helpful. Everything was taken care of, from transport, visiting various places to hotel rooms and meals.

The trip was one in a lifetime as we visited so many places, learnt about the local culture and history. What I liked the most was doing activities with local people and learning about their life. Food was good maybe too much, especially in the evening.
Overall a fabulous trip!

Vietnam at a Glance

Saturday 01 Nov 2025
Overview Rating:
Our Service: Excellent
I've looked at many tour sites and found Wendy Wu's the clearest and most detailed.

Vietnam & the Reunification Express

Thursday 02 Oct 2025
Overview Rating:
Our Service: Excellent
Excellent service from all staff spoken to. Answered all questions promptly, all were very knowledgeable.

Our Response

Thanks for your lovely review. Please let us know if you have any questions regarding your tour, our friendly staff are always happy to help. Kind regards, Jimmy, Wendy Wu Tours.

Vietnam Trails

Wednesday 17 Sep 2025
Overview Rating:
Thank you for making such fun and well run trips. I was so looking forward to this holiday and it was everything I could have wished for. It was perfect, I really didn't have to lift a finger or worry about a thing and it was brilliant. I will book with you again and recommend Wendy Wu.