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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Vietnam at a Glance

Sunday 13 Apr 2025
Overview Rating:
Our Tour: Excellent
My daughter and I thoroughly enjoyed this holiday. The flights with VN Airlines were very good. Staff attentive and food was good
The hotels were clean and rooms a reasonable size. Wide variety of food available for breakfast. The restaurants we visited offered a wide selection of food
Transfers and coaches were on time. A wide variety of experiences in Vietnam
Our guide Lacki was excellent. He was kind and thoughtful and very knowledgeable about the country. He looked after everyone so well
Thank you for a. Wonderful holiday
Good value for money

Vietnam at a Glance

Friday 11 Apr 2025
Overview Rating:
Our Tour: Excellent
We saw everything that was interesting about Vietnam. We were fortunate to have been assigned a top notch experienced tour guide, Laky, who looked after us all (28 of us!) in an unflappable way with no fuss or bother. One of the best tour guides I have travelled with. A beautiful, warm, amazing country and as a first time visitor, I was over the moon with how lovely, smiley and friendly the Vietnamese people are generally. I loved every minute with tourists from Australia and New Zealand.

Vietnam at a Glance

Friday 07 Mar 2025
Overview Rating:
Our Tour: Good
The group of fellow travelers made the holiday, a great crowd to be with. I thought that the hotels in Ho Chi Minh City and Hanoi would have benefited from being more centrally located. The meals provided were acceptable but lacked variety. Halong Bay was far too crowded with boats. This lead to pollution of both the air and sea, making not the hoped for experience. The guide, Robin, was great and nothing was ever a problem.

Vietnam at a Glance

Friday 07 Mar 2025
Overview Rating:
Our Service: Excellent
Everything was perfect from booking to getting back home. A fabulous, enlightening trip to Thailand.

Vietnam at a Glance

Friday 21 Feb 2025
Overview Rating:
Our Tour: Excellent
It was a really enjoyable holiday. It was extremely varied and well organised. The group and our guide Mr Duc made the holiday.

Food was good and we ate in lots of different places. The acrobat show in Ho An was amazing.

Weather was not quite what we expected, it was hot in Singapore (this was an add on to the tour) and Saigon, it became cooler in Ho An and then turned cold in Hue, Hanoi and Halong Bay.

Halong Bay was spectacular but would have been better if it had been warm and sunny

Train Street in Hanoi was amazing

Vietnam at a Glance

Wednesday 05 Feb 2025
Overview Rating:
Our Tour: Good
I thoroughly enjoyed this trip. My first time with Wendy Wu and first time as a guest rather than a tour leader. Firstly to say that Tuan our leader was exceptional. Very knowledgeable, fun and a good leader. When 2 of the group had to stay on for medical reasons, he dealt with things calmly and was always in control. Generally hotels were good. Clearly with all meals included there wasn't going to be much choice. However a set dinner for 95% of all meals got a little bit tedious. Would definitely book Wendy Wu again.

Vietnam at a Glance

Friday 31 Jan 2025
Overview Rating:
Our Tour: Good
Fantastic holiday, Vietnam at a glance, its in the name. Packed tours every day with meals in between the tours. Lots of walking and sightseeing. amazing local tour guide, who went out his way to explain everything.

Vietnam at a Glance

Wednesday 20 Nov 2024
Overview Rating:
Our Tour: Excellent
A fully packed holiday which did live up to expectations and exceeded by the prescence of an excellent guide who was with us throughout the holiday.

I would recommend this holiday to anyone who would like to see Vietnam in a very condensed period of time

Vietnam at a Glance

Friday 04 Oct 2024
Overview Rating:
Our Tour: Good
Really great tour, only frustration was the last day, where we had to check out at 12.00 noon, but were not picked up for our flight until 9.30pm and no late check outs available, and nowhere to shower or change. Long day !

Vietnam at a Glance

Thursday 29 Aug 2024
Overview Rating:
Our Tour: average
The tour itself was fine. The meals were the same things for lunch and dinner and after 12 days everyone on the tour was fed up and wanted something different. It would have been nice to have some time to do things on your own, like shopping. It was an early starts every day and then about 1 hour to get ready for the evening meals. The tours were very long winded at times in the very hot weather and people started to walk off. The guide was very good and helpful. Very disappointed that we did not go to the show as advertised. We were told before travelling that the Tonkin show was not running and it would be a similar one. The night before we saw this show from across the river and it looked brilliant but when we were taken to a show it was not the one we had seen the previous evening it was just acrobats which was very boring. Hoi An is famous for its lanterns at night but we never even saw this. Wendy Wu needs to realise that people do not want to know about the very ancient history all the time but would like to see the way of life in Vietnam now. I love history but it goes over your head when there is too much of it.

Our Response

Thank you for sharing your detailed feedback. We're glad to hear you found the guide helpful however if you'd like us to look into any specific aspects of your experience, please feel free to contact us at customer@wendywutours.co.uk. We value your comments and would be delighted to assist.

Vietnam at a Glance

Tuesday 13 Aug 2024
Overview Rating:
Our Service: Excellent
Arti has been very helpful with my friend and I booking for next year to go to Vietnam. She gave us all the information that we needed to decide and explained what was covered in the price.
I already have recommended WW to a friend at work who has registered with you.

Our Response

Thank you so much for your wonderful feedback! We’re thrilled to hear that Arti was able to assist you and your friend with your Vietnam trip and provided all the necessary information. It’s fantastic to know that you’ve already recommended us to a friend at work. If you need any further assistance, please let us know. Jimmy, Wendy Wu Tours.

Vietnam at a Glance

Friday 09 Aug 2024
Overview Rating:
Our Service: Excellent
Phone call centre to enquire about additional nights on published tour. Natasha handled all my questions very professionally adding suggestions from her own experience. Called back two days later to book holiday. Different operator but not a problem. All details were on screen with additional flights and hotels. All very smooth now booked and looking forward to my trip.

Our Response

Thank you for your lovely feedback. We’re delighted to hear that Natasha provided you with excellent service and helpful suggestions from her experience. It’s great to know that your booking process went smoothly, even with a different operator on the follow-up call. We’re thrilled that everything is set for your trip, and we hope you have a wonderful time. If you need any further assistance, please feel free to contact us. Jimmy, Wendy Wu Tours.

Vietnam at a Glance

Saturday 03 Aug 2024
Overview Rating:
Our Service: Excellent
very informative, lady was very helpful

Vietnam at a Glance

Friday 19 Jul 2024
Overview Rating:
Our Service: Excellent
Able to sort out problems efficiently, no hassle, excellent service

Vietnam at a Glance

Wednesday 26 Jun 2024
Overview Rating:
Our Service: Excellent
Good information about flights, hotels, visa etc. very knowledgeable and friendly advice.