Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Vietnam at a Glance

Tuesday 13 Aug 2024

Overview Rating:

Our Service: Excellent

Arti has been very helpful with my friend and I booking for next year to go to Vietnam. She gave us all the information that we needed to decide and explained what was covered in the price.
I already have recommended WW to a friend at work who has registered with you.

Our Response

Thank you so much for your wonderful feedback! We’re thrilled to hear that Arti was able to assist you and your friend with your Vietnam trip and provided all the necessary information. It’s fantastic to know that you’ve already recommended us to a friend at work. If you need any further assistance, please let us know. Jimmy, Wendy Wu Tours.

Vietnam at a Glance

Friday 09 Aug 2024

Overview Rating:

Our Service: Excellent

Phone call centre to enquire about additional nights on published tour. Natasha handled all my questions very professionally adding suggestions from her own experience. Called back two days later to book holiday. Different operator but not a problem. All details were on screen with additional flights and hotels. All very smooth now booked and looking forward to my trip.

Our Response

Thank you for your lovely feedback. We’re delighted to hear that Natasha provided you with excellent service and helpful suggestions from her experience. It’s great to know that your booking process went smoothly, even with a different operator on the follow-up call. We’re thrilled that everything is set for your trip, and we hope you have a wonderful time. If you need any further assistance, please feel free to contact us. Jimmy, Wendy Wu Tours.

Vietnam at a Glance

Saturday 03 Aug 2024

Overview Rating:

Our Service: Excellent

very informative, lady was very helpful

Vietnam at a Glance

Friday 19 Jul 2024

Overview Rating:

Our Service: Excellent

Able to sort out problems efficiently, no hassle, excellent service

Vietnam at a Glance

Wednesday 26 Jun 2024

Overview Rating:

Our Service: Excellent

Good information about flights, hotels, visa etc. very knowledgeable and friendly advice.

Vietnam at a Glance

Saturday 03 Feb 2024

Overview Rating:

Our Service: Excellent

Great Call Back To our E Mails

Vietnam at a Glance

Wednesday 20 Sep 2023

Overview Rating:

Our Service: Good

Very efficient and helpful

Our Response

Thank you for your feedback! We're pleased to hear that you found our service efficient and helpful. If you ever need assistance in the future, please don't hesitate to contact us, Jimmy, Wendy Wu Tours.

Vietnam at a Glance

Saturday 29 Apr 2023

Overview Rating:

Our Service: Excellent

Called with a query prior to booking on to one of their tours. Natasha was extremely helpful, answering all my queries and looking at and explaining different flight options. She then proceeded to book the tour for me. Absolutely fantastic service.

Vietnam at a Glance

Saturday 11 Mar 2023

Overview Rating:

Our Service: Excellent

Excellent dealt with my query quickly

Vietnam at a Glance

Thursday 02 Mar 2023

Overview Rating:

Our Service: Excellent

Very helpful, flights all booked and can't wait to get on the plane. Itinerary looks fab.

VIETNAM AT A GLANCE

Thursday 04 Apr 2019

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Good but guide in Vientiane not interested

Product :

deserves 4 stars why ask for this

VIETNAM AT A GLANCE

Sunday 02 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Excellent tour company . Everything was organized

Product :

Amazing country and people

VIETNAM AT A GLANCE

Saturday 01 Dec 2018

Overview Rating:

Our Service: Excellent

Very well organised with a well drilled itinerary using good quality hotels and the small details thought of to make a great trip.

Our Response

Thank you for your lovely review!
We are delighted that you had a great tour with us! We are pleased that you thought the tour was well organised and that it included a great itinerary and good accommodation. We are sure that you also had great guides throughout your tour and hope that you will think of us when booking again in the future.

VIETNAM AT A GLANCE

Monday 05 Nov 2018

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Excellent guide
Most of the hotels were first class
Travel arrangements were faultless
Interesting schedule

Product :

Not enough time to shop in Hanoi

VIETNAM AT A GLANCE

Sunday 10 Jun 2018

Overview Rating:

Our Service: Excellent

Our Tour: Good

Service rating :

This is my second trip. Your guides and bus driver are excellent and work very hard to please. The choice of restaurants are good so overall I’m very happy with the trips. Unfortunately I’m not happy with your customer services, I booked my second, and third trips by phone call and had so much trouble. So I will not recommend to any of friend and family to ring and book

Product :

The trip was very good. The guides work very hard

Our Response

Thank you for taking the time to leave your feedback!

We really appreciate you discussing this with us over the phone with one of our agents. We regret the inconvenience caused, but we are pleased to hear that you are looking forward to your next Wendy Wu Tour to India later in the year.

If you have any further queries, feel free to get in touch!