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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Kruger to Cape Explored

Friday 04 Apr 2025
Overview Rating:
Our Service: Good
Very good meeting at the WW Roadshow event. We discussed plenty of options for our trip and were so impressed we decided to make the booking at the Roadshow.
Looking forward to our South Africa tour....!

Kruger to Cape Explored

Thursday 03 Apr 2025
Overview Rating:
Our Tour: Excellent
Wonderful 2 week tour, taking in just enough of everything that this wonderful country has to offer. Quality hotels and lodges with cheerful staff, plenty of lovely food and amazingly cheap beer and wine. Our guides had lots of knowledge, especially our 2 guides in Kruger on safari.

Inspiring India

Wednesday 02 Apr 2025
Overview Rating:
Our Tour: average
The accommodation is fragile yet awesomely unique definitely comfy well equipped rooms ( 8 in total) The travel/ journey is bumpy Wendy Wu do make you aware so no complaints just conformation that it is a bumpy ride 95% of the time.
There are also steps, slopes, traffic and pathways which can be difficult to navigate again Wendy Wu makes you aware so no surprises.
I enjoyed my solo traveler experience the group I was lucky to be with had a huge impact on my fabulous trip.
I am unsure if I will book another Wendy Wu without firstly getting an insurance that I will not be involved in any visits to the hard sell locations ( this is why I have only scored a 3 ) I was taken into a jewellery, carpets, marble and textiles really hard sell were I felt trapped and harassed. Wendy Wu this is not what I signed up for 🤷‍♀️.
The food was awesome and plenty full you will not go hungry my least favourite was our last night and morning at the hotel in New Delhi plus no pool facilities although it is very close ( 5 minutes walk) to a shopping mall with plenty of bargains.
I enjoyed my tour it was like being in a film set , very busy lots to see and do with a busy daily informative schedule.
Added extras = $110 for the tips payable at the start of the tour as a joint group venture managed by tour guide. we also tipped at the end of the tour individually the 3 staff tip £40 each for travel assistant and the driver then £80 for tour guide is the expected amount. Drinks in the hotel and restaurant are more costly than expected. Water was available in every hotel complimentary and the travel assistant keeps you in an ample supply of fresh chilled water. I took my own coffee and travel sweets which came up trumps.
All of the humans I met during my adventures were fabulous happy accommodating kind and friendly.

Wonders of China

Wednesday 02 Apr 2025
Overview Rating:
Our Service: Excellent
The person I spoke with was very knowledgeable and helpful and I felt very confident that the holiday I booked would be a great success.

Highlights of India

Wednesday 02 Apr 2025
Overview Rating:
Our Tour: average
The tour was extremely comprehensive and we saw so many jaw dropping things, but my comments are more to do with the experiences of two senior travellers with a lot of travel experience.
Although we knew it was going to happen, the long coach journeys were arduous, as India's rolling stock of passenger coaches are not to western standards in terms of speed and comfort. The roads are also not so fast and the scenery is monotonous. The train journeys were much better.
We knew that the standard of hotels would be variable, and whilst for the main, the accommodation was comfortable, clean and always had hot water, the organisation within the hotels was poor, bordering on the chaotic, and problems were rarely solved in a timely fashion. The tour also included all meals, and whilst there was nothing wrong with the buffet food, it was consistently tepid, unvarying in content, and had all the shortcomings of dining three times daily from buffets. When we ate on our own, we did much better in all aspects.
Our guide also proved to be a little bit of a problem. He spent a couple of days making remarks to my wife and I which were totally inappropriate for an international guest. Whilst he was very knowledgable, and could sort out problems, he was quite blatant in organising some to the activities so that he would reap commission.
If you are younger, liberal minded and have a wide window of what is acceptable in terms of discomfort, then this trip will do it all.

68702

Wednesday 02 Apr 2025
Overview Rating:
Our Tour: Excellent
very good holiday, very informative and interesting.

69522

Wednesday 02 Apr 2025
Overview Rating:
Our Tour: Poor
We recently returned from a Wendy Wu tour of Japan, which took place from March 11th to March 27th, 2025. Japan is an incredibly beautiful country, and we thoroughly enjoyed exploring it.

However, there were a few challenges during the tour. The group size was quite large—28 people—and there was only one tour guide. While the guide was a lovely lady, we found that her English was difficult to understand, which made it hard for us to fully grasp the explanations and details she was trying to convey. It would have been helpful if she had been more fluent in English, so we could all have understood the information better.

Another significant issue was the food. Due to the large group size, the meals were often pre-cooked and served cold, which was disappointing. The food was prepared in advance, and since we all needed to be served at the same time, it resulted in cold dishes being offered. This was especially problematic for those of us who were unfamiliar with Japanese cuisine. It would have been great if someone could have explained what each dish was and how to eat it. For vegetarians, the situation was even more challenging, as they were often served cold tempura three times a day.

We also felt that managing such a large group with a single tour guide was not ideal. It was difficult for the guide to give attention to everyone, and as a result, the overall experience suffered. The size of the group limited the selection of hotels and restaurants, making the experience less enjoyable than it could have been.

While we were fortunate to be part of a friendly and wonderful group of people, by the end of the tour, the lack of hot food became a running joke among us. We left feeling a bit let down by the overall organisation of the trip.
They must reduce the size of the group so could provide better hotels at prominent positions and give better food experience so it doesn’t feel like you are on a school trip on a budget.

Angkor to the Bay

Tuesday 01 Apr 2025
Overview Rating:
Our Service: Excellent
Professional staff who explained everything in detail..

China & Tibet Discovery

Tuesday 01 Apr 2025
Overview Rating:
Our Service: Excellent
Excellent telephone manner. Information provided in a timely, efficient and courteous way.

Treasures of Taiwan

Tuesday 01 Apr 2025
Overview Rating:
Our Service: Excellent
Great tours available and easy to book online or contact an agent directly who works hard to find you the best deal and tailor pre or post tour extras and flights to your needs.

25

Monday 31 Mar 2025
Overview Rating:
Our Tour: Excellent
The most incredible experience with Wendy Wu tours around Cambodia. I would recommend this tour 100%. The service and tour guide were first class.

Osaka to Seoul

Monday 31 Mar 2025
Overview Rating:
Our Service: Excellent
As always service is good. Nothing is too much trouble. Have used you 3 times for our main holiday.

India by Rail

Monday 31 Mar 2025
Overview Rating:
Our Tour: Good
This was a very “full on” holiday, 14 days of travelling to many different cities/places in India with rail journeys and some internal flights. There were a lot of very early mornings 4am, 5am and 6am. The tour guide Girish was excellent, full of information and knowledge about his country. He always looked after us excellently and organised us very well especially with the train journeys, suggesting taking a small case or large backpack and leaving our main suitcases at the hotel in Delhi (we went back there 3 times!) This made it much easier on the trains as the overhead luggage space can be limited on the very full trains.
Most of the hotels were very good apart from the last night’s one which wasn’t great and the food was very disappointing (it was the farewell dinner which was a shame)
You will see the many varied sights and cultures of India but bear in mind that it will a be very tiring holiday, but enjoyable.

Indochina Delights

Monday 31 Mar 2025
Overview Rating:
Our Tour: average
Hotel in Laos was poorly situated. Not enough free time allocated to all of holiday. Not enough variation on menus offered always set menus

Japan Uncovered

Monday 31 Mar 2025
Overview Rating:
Although 78, this was my first big organised tour - I usually do my own thing - so really didn’t know what to expect. It exceeded my expectations, especially the hotels stayed in and the great and interesting itinerary.