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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Dreams of Egypt

Friday 22 Nov 2024
Overview Rating:
Our Tour: Good
It was fascinating visiting Giza pyramids, all the temples and necropolis, specially Luxor and Abu Symbel. Both Muhammad Abdel-Hamid and Toqa Mohymen were very friendly, caring and knowledgeable. They looked after us so well, there was nothing they wouldn't do to help us.

However, in my opinion, the tour felt a little rushed and it would have been interesting to go to a place were they make the papyrus. Also, maybe we could have had some time to do some sightseeing in Cairo and Aswan and have a tour of an important bazar.

All in all, it was a very enlightening tour, visiting some fascinating, beautifull relief and hieroglyphic-covered temples. An unforgettable experience!

Dreams of Egypt

Tuesday 14 May 2024
Overview Rating:
Our Tour: Excellent
Excellent tour showing us everything we’d ever dreamed of seeing.
Excellent guides and some fantastic hotels and places to eat

Jewels of Japan

Tuesday 16 Apr 2024
Overview Rating:
Our Tour: Good
The pros
Excellent variety of places visited in Japan and the hotels were all of a high quality with the exception of the last one prior to flying home. This was very basic.
Restaurants used for lunch and evening meals were excellent and the range of Japanese food chosen was good. The tea ceremony, origami and noodle making
sessions were all great fun and enjoyed by all.
Our second guide Nana, was absolutely excellent and would be a good role model to follow for the others. We were very sad to lose her when she passed us on to the next guide.
The cons
However, we were disappointed that we had three different tour guides in 10 days and their ability to communicate in English was very different. The first guide neglected to pass on the microphone attached to our headsets which meant after the first 3 days we could no longer use headsets for commentary wherever we went which was a limit to the knowledge we could take in.
We also missed out on the included breakfast prior to our early flight home and when queried, the guide said we didn’t get this refunded even though we had paid for it and was on our itinerary.
Overall though we had a fantastic time but felt Wendy Wu had let us down with the succession and limitations of the guides given to us.
We would definitely recommend the tour but it was definitely not as slick and well organised by the two inexperienced guides . We had expected a different level of organisation after a previous Wendy Wu tour we had taken to Egypt in October 2023.

Dreams of Egypt

Friday 08 Mar 2024
Overview Rating:
Our Tour: Excellent
Great holiday, exceptional guides, wonderful sites to visit. Hotels and cruise excellent. Both guides very professional and informative, The whole thing was very well organised

Dreams of Egypt

Thursday 07 Mar 2024
Overview Rating:
Our Tour: Excellent
Excellent Tour
Well paced
Comprehensive itinerary which includes Bucket list attractions
Knowledgeable guides

Dreams of Egypt

Thursday 30 Nov 2023
Overview Rating:
Our Tour: Excellent
Good all round arrangements and sites to visit. Excellent guide. Good quality accommodation and food.

Egypt and Jordan Adventure

Tuesday 28 Nov 2023
Overview Rating:
Our Tour: Good
Mostly reactive rather than proactive. It would have been so easy to send a group email as soon as the issues began in Israel/Gaza saying that they were monitoring the situation. Instead they answered each travellers concerns informing them to follow Foreign Office guidelines, did not instill confidence in the tour company. The tour was hectic with early starts and some late finishes.

Egypt and Jordan Adventure

Monday 13 Nov 2023
Overview Rating:
Our Tour: Good
An excellent holiday in general but a few issues in Jordan over accommodation.

Dreams of Egypt

Thursday 09 Nov 2023
Overview Rating:
Our Tour: Excellent
Great 10 day trip covering all the major sites with attentive and informative guides and comfortable accommodation

Dreams of Egypt

Tuesday 07 Nov 2023
Overview Rating:
Our Tour: Excellent
Well organised. Saw lots of sites and felt safe whilst visiting all the places we visited. Everyone of the staff that looked after us both from Wendy Wu and the boat and hotels were excellent and also the airline used.

Egypt and Jordan Adventure

Monday 05 Jun 2023
Overview Rating:
Our Tour: Good
Although rated level 1 difficulty by Wendy Wu I found that the lever of exertion in the heat exhausting.

Dreams of Egypt

Tuesday 23 May 2023
Overview Rating:
Our Tour: Excellent
Excellent tour guides, hotels and cruise plus lovely food especially on cruise. Loved all the visits to temples, museums etc and we learned so much about the history of the country both past and recent

Dreams of Egypt

Thursday 04 May 2023
Overview Rating:
Our Tour: Excellent
All meals & entry tickets included; excellent hotel & boat accommodation; Guides very knowledgeable, helpful & efficient.

Dreams of Egypt

Thursday 04 May 2023
Overview Rating:
Our Tour: Excellent
All went so smoothly. Hotels were super.

Dreams of Egypt

Friday 21 Oct 2022
Overview Rating:
Our Tour: Good
Some of the coach journeys too long and some restaurants unsatisfactory. The worst example, after driving 3.5 hours to Alexandria and seeing little of the city we spent an hour in heavy traffic to reach a restaurant, an hour there then a further hour in traffic to return to a very sad hotel which was barely adequate for the one night we stayed there.

Apart from Alexandria the rest of the tour was excellent in content and duration. Our guides were wonderful, very informative and nothing was too much trouble for them.

Our Response

Thank you for your comments and we are delighted that you enjoyed our Dreams of Egypt tour. We are especially pleased to hear that the guides were so informative and prepared to go the extra mile for you and the others in the group.

We are urgently following up your comments about the journey times to and from Alexandria, and within the city itself, as well as the quality of the hotel for your overnight stay. We will be discussing with our partners in Egypt all the options available to address the issues you have brought to our attention.
May we thank you again for the feedback.