Reviews

Great holiday delivery and their tour reps cover every eventuality

We really enjoyed our tour of Japan. It was a very good group and Shioji was one of the best guides we've ever had - warm, confident, knowledgeable, encouraging, amusing and always helpful. Nothing was too much trouble for her. It was full-on but we expected that and, being retired, we could recover once home. There were a large number of temples/shrines but, again, we knew that from the itinerary. However, although we have travelled widely, we weren’t keen on most of the Japanese food!

Helpful and friendly staff, with good knowledge

Friendly and helpful

Excellent trip with first rate guide.

However, the last 3 days travel ending in Sapporo were probably too much for us. A lot of travelling for no real difference to what we had seen & enjoyed earlier in the trip.

Our guide was excellent, everything went to plan, even when the weather was against us, the plan slightly improved so we still enjoyed the sights.
Could use more time to get ready in between coming back from a sightseeing trip and dinner.

The representative I spoke to was extremely helpful whe making this booking

Just brilliant. The tour guide was superb and the visits, food and hotels lovely.

Good customer service, I’m a returning customer after an amazing trip to Japan last year. The tour guide made the tour so special.

Very well organised but found to be very tiring in part necessary to see as much as possible. The hotels were adequate although bedrooms on the small side at times.

Could not get through to start with and requested a call back
This came a couple of hours later.
Andrew was very helpful and answered our queries very quickly.
We were then time to think through options
Andrew even stayed beyond his finishing time to call us back
The deal offered was very competitive and so we booked the trip.
Good clear advice without any of pressure to book
Very impressed!

Friendly staff who was very efficient and knowledgeable talked me through the tour we were interested in and was very understandable of any questions I had
A very big thank you to Andy

Andy and Keith were excellent and we booked a holiday to Japan. Nice guys too. Thank you.

This Off Beat tour of Japan was truly a holiday of a lifetime. Our tour guide was excellent and bought the places we visited and experiences to life. We enjoyed everything about the holiday.

Throughout the booking process and run up to the holiday the Wendy Wu team were extremely helpful and patient. We joined this tour during the first week in May in Osaka. We flew out a day early and would highly recommend this. It is a very comprehensive, fast moving tour and you need to know this before you go. We were aware as we had done our research prior to booking. You really do get a taste of many aspects of Japanese culture. Our tour was enhanced by the skill and knowledge of our guide KiKi (Ms Kazuyo Takatori) who was extremely knowledgeable and happy to share her knowledge and experiences.
The hotels were of mixed quality. Some were excellent, most were good but a couple were below the standard we expected. Saying that they were clean and comfortable and the beds were good.
Overall we came away highly impressed with Japan and the Japanese people.
The country is well organised, clean, efficient and if you are told something will be done or scheduled, it will be done and will run to time.
We were lucky to spend a wonderful afternoon at the Sumo tournament in Tokyo.
We saw complaints about the food before we went. You do need to be adventurous and adaptable. Hotels served 'European' style breakfast as well as Japanese. You can eat outside of the meal plan at your own expense however, we didn't find this necessary as the overall standard was good.
The only suggestion for improvement would be that optional name badges would have helped us get to know the names of our fellow travellers quicker!
We would definitely travel with WendyWu again.