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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan Uncovered

Wednesday 10 Jul 2024
Overview Rating:
Our Tour: Good
We really enjoyed our tour of Japan. It was a very good group and Shioji was one of the best guides we've ever had - warm, confident, knowledgeable, encouraging, amusing and always helpful. Nothing was too much trouble for her. It was full-on but we expected that and, being retired, we could recover once home. There were a large number of temples/shrines but, again, we knew that from the itinerary. However, although we have travelled widely, we weren’t keen on most of the Japanese food!

Japan by Rail

Friday 05 Jul 2024
Overview Rating:
Our Tour: Good
Excellent trip with first rate guide.

However, the last 3 days travel ending in Sapporo were probably too much for us. A lot of travelling for no real difference to what we had seen & enjoyed earlier in the trip.

Jewels of Japan

Sunday 30 Jun 2024
Overview Rating:
Our Tour: Excellent
Our guide was excellent, everything went to plan, even when the weather was against us, the plan slightly improved so we still enjoyed the sights.
Could use more time to get ready in between coming back from a sightseeing trip and dinner.

Jewels of Japan

Sunday 23 Jun 2024
Overview Rating:
Our Tour: Excellent
Just brilliant. The tour guide was superb and the visits, food and hotels lovely.

Discover Japan

Thursday 20 Jun 2024
Overview Rating:
Our Tour: Good
Very well organised but found to be very tiring in part necessary to see as much as possible. The hotels were adequate although bedrooms on the small side at times.

Off-Beat Japan

Sunday 09 Jun 2024
Overview Rating:
Our Tour: Excellent
This Off Beat tour of Japan was truly a holiday of a lifetime. Our tour guide was excellent and bought the places we visited and experiences to life. We enjoyed everything about the holiday.

Japan Uncovered

Saturday 08 Jun 2024
Overview Rating:
Our Tour: Excellent
Throughout the booking process and run up to the holiday the Wendy Wu team were extremely helpful and patient. We joined this tour during the first week in May in Osaka. We flew out a day early and would highly recommend this. It is a very comprehensive, fast moving tour and you need to know this before you go. We were aware as we had done our research prior to booking. You really do get a taste of many aspects of Japanese culture. Our tour was enhanced by the skill and knowledge of our guide KiKi (Ms Kazuyo Takatori) who was extremely knowledgeable and happy to share her knowledge and experiences.
The hotels were of mixed quality. Some were excellent, most were good but a couple were below the standard we expected. Saying that they were clean and comfortable and the beds were good.
Overall we came away highly impressed with Japan and the Japanese people.
The country is well organised, clean, efficient and if you are told something will be done or scheduled, it will be done and will run to time.
We were lucky to spend a wonderful afternoon at the Sumo tournament in Tokyo.
We saw complaints about the food before we went. You do need to be adventurous and adaptable. Hotels served 'European' style breakfast as well as Japanese. You can eat outside of the meal plan at your own expense however, we didn't find this necessary as the overall standard was good.
The only suggestion for improvement would be that optional name badges would have helped us get to know the names of our fellow travellers quicker!
We would definitely travel with WendyWu again.

Japan Uncovered

Friday 07 Jun 2024
Overview Rating:
Our Tour: Excellent
This was a fantastic trip it was “full on” and extremely busy but we saw a lot of amazing places. Our Guide, Rui was extremely knowledgeable and spoke excellent English. He was kind, considerate and very helpful with a great sense of humour. Japan has an incredible culture and the Japanese people are lovely. I thoroughly enjoyed the trip and would certainly travel with Wendy Wu again.

Essence of South Korea & Japan

Friday 07 Jun 2024
Overview Rating:
Our Tour: Good
Interesting full on tour ofSouth Korea and Japan. Well organised with lots to see but some of the experiences were not so great.

Discover Japan

Wednesday 05 Jun 2024
Overview Rating:
Our Tour: Good
The tour and food were lovely but our tour guide was not very well organised and we felt the tour was let down by her.

Japan Uncovered

Tuesday 04 Jun 2024
Overview Rating:
Our Tour: Excellent
This is a seven star tour
Everything we expected and hoped for and much more

Japan Uncovered

Monday 03 Jun 2024
Overview Rating:
Our Tour: Good
If you want to taste the culture, cuisine and character of Japan this is the holiday for you. Meticulous organisation, a wide range of activities and some beautiful restaurants made it a very special trip. Be prepared for some steps and some walking and you will enjoy the contrast between the mountains and the cities.

Off-Beat Japan

Monday 03 Jun 2024
Overview Rating:
Our Tour: Excellent
The guide marie made Shure we had a fun time seeing Japan with her deep knowledge and nice hotels fantastic coach drivers made for the perfect holiday. And with Marie helping to find diverse choice of restaurants to try at every destination it will soon be a foodies paradise

A Week in Japan

Sunday 02 Jun 2024
Overview Rating:
Our Tour: Good
This is an excellent introduction to Japan but it is mis-sold as a 'week in Japan' as it is actually only five days touring. It was a week away from your home country but not a week in Japan as the tour is only five nights there.
Wendy Wu need to correct this.

Japan Uncovered

Sunday 02 Jun 2024
Overview Rating:
Our Tour: Excellent
This was a fantastic holiday experience. The organisation was flawless and we got a wide range of activities.

Two highlights were seeing snow monkeys and attending a sumo tournament (only available at certain times of year). The tour included all meals and offered a wide variety of Japanese cuisines mixed with more "western" styles.

Our guide, Taki, was amazing. He was always helpful and made it very clear where and when to meet.