The Award-Winning Tour Specialist
Celebrating 25 Years of tour excellence
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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Off-Beat Japan

Tuesday 19 Nov 2024
Overview Rating:
Our Service: Excellent
Very helpful and checked around to find best flights. Changed name to correct one immediately when informed it was incorrect.

Japan Uncovered

Friday 01 Nov 2024
Overview Rating:
Our Service: Excellent
Very helpful person on phone. Answered all my questions and sorted out the best business class offer. Very satisfied..

Japan Uncovered

Saturday 26 Oct 2024
Overview Rating:
Our Service: Excellent
Good information on the internet about the holiday we booked.
It was easy to book

Ancient Empires of China & Japan

Friday 18 Oct 2024
Overview Rating:
Our Service: Excellent
Friendly, prompt replies, all queries answered quickly and efficiently.

Jewels of Japan

Monday 14 Oct 2024
Overview Rating:
Our Service: Excellent
Booked online - super easy as all well explained

China by Land, Japan by Sea

Wednesday 09 Oct 2024
Overview Rating:
Our Service: Good
Went to their 1st event in Wales.

Found it very interesting and we booked a holiday with a small discount for attending the event.

Had a very informative consultant so it was a very pleasant experience

So far so good , just hope the holiday lives up to the wonderful experience they were selling!

China by Land, Japan by Sea

Saturday 28 Sep 2024
Overview Rating:
Our Service: Good
Very precise and knowledgeable keith Norman was very helpful.

Journey through Japan

Saturday 28 Sep 2024
Overview Rating:
Our Service: Excellent
Very simple website to use with a lot of detail. The downloaded information for each tour is very detailed and useful. Looking forward to our trip to Japan.

69522-PRE

Thursday 26 Sep 2024
Overview Rating:
Our Service: Excellent
Attended the Wendy Wu presentation at Bristol Golf Club on the 25 Sept. The presentation provided by Glen was excellent and hugely informative. Refreshments available if required and the location was great. Beau, who facilitated our Japan booking was very knowledgeable, friendly and helpful. A thoroughly enjoyable and seamless experience!
Thank you

Japan by Rail

Thursday 26 Sep 2024
Overview Rating:
Our Service: Excellent
Helpful staff, we decided to book

Journey through Japan

Thursday 12 Sep 2024
Overview Rating:
Our Service: Excellent
WE've only got as far as completing the booking but, throughout, Beau has been excellent. Not only preofessional, but also a pleasure to communicate with. Thank you.

Japan by Rail

Saturday 17 Aug 2024
Overview Rating:
Our Service: Excellent
Excellent

Jewels of Japan

Wednesday 14 Aug 2024
Overview Rating:
Our Service: Excellent
Well informed and helpful
Looked for the best options for us and made the process easy

Our Response

Thank you for your lovely feedback! We’re delighted to hear that you found our service well-informed and helpful. It’s great to know that we could make the process easier for you and find the best options. If you need any more assistance, please feel free to get in touch. We’re always here to help. Jimmy, Wendy Wu Tours.

Japan Uncovered

Wednesday 14 Aug 2024
Overview Rating:
Our Service: Excellent
I contacted customer service and received a call back within the hour. Issue resolved and holiday booked.

Our Response

We’re delighted to hear that we were able to get back to you quickly and resolve your issue. It’s wonderful to know your holiday is now booked. If you need any further assistance or have any questions, please feel free to contact us. Have a fantastic trip!

Japan Uncovered

Tuesday 13 Aug 2024
Overview Rating:
Our Service: Good
Very courteous and polite. Answered all my questions over several phone calls- was told about special offer immediately

Our Response

Thank you for your kind words. We’re pleased to hear that you found our service courteous and polite, and that all your questions were answered thoroughly. It’s great to know that you were informed about our special offer promptly. If you need any further assistance, please don’t hesitate to get in touch. Kind regards, Jimmy, Wendy Wu Tours.