Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Treasures of Taiwan

Thursday 02 Nov 2023

Overview Rating:

Our Tour: average

Having travelled with Wendy Wu to Japan previously I was really looking forward to this trip as our previous one was excellent.
We were placed on flights with Malaysia Airlines. Whilst the long haul flight to Kuala Lumpur was not too bad, the subsequent flight to Taiwan was on a dirty plane and the toilet seat on the plane was held together by tape. There was also no leg room.
We exited the airport and did not find anyone waiting to meet us. We had to walk around for a little while before someone turned up with a sign for us.
The tour on the whole was quite nice, we visited some beautiful temples and the food was to an ok standard overall, although some meals were a lot nicer than others. I was very disappointed that we were hardly offered any drinks to go with our meals. I was not expecting these to be included but did expect us to be given drink menus which we were never given, although most of the men on the trip were regularly offered beer with their meals.
The real low point of the trip happened when one of the fellow travellers was allowed to drink alcohol on the coach and spend a long journey drinking his beers which rattled throughout the journey. He then ended up urinating in the aisle of the coach and the rest of us had to put up with the smell and mess until it was cleaned up. I was left feeling sick for the rest of the evening.
I do not understand why Wendy Wu allow people to drink alcohol on the coach or why the coaches do not have toilets. The coach also lacked Wi-Fi which was a shame.
I was further upset with this trip as I found out from fellow travellers that they had been given direct flights from London to Taiwan and back with a nicer airline than we were placed on. Overall there were a lot of negative points to this trip and it ruined my view of Wendy Wu as a tour company when I had been highly recommending them previously.

Best of Borneo

Saturday 20 May 2023

Overview Rating:

Just returned from Borneo with Wendy Wu Tours, the guide Selvan was amazing, educated, caring, professional, friendly - goes above and beyond. You are so lucky to have such a person acting on your behalf in Borneo. I had to write and tell you. He is a credit to his home to Malaysia to himself to his family to Borneo and to Wendy Wu Tours.