Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

74

Monday 18 Nov 2019

Overview Rating:

Our Tour: Good

Guide very knowledgeable in India but guide fell short of historical info in Nepal. Food in Nepal soggy veg and luke warm and repetitive but hotel overlooking Himalayas a real treat. Rooms at Radisson in Kathmandu overlooked rubble and were noisy on lower floors but food offered variety and was hot. Might be wise to suggest travellers take breathing masks since almost all on tour had deep coughs and there were warnings of hazardous air in Jaipur, Rathambore, Delhi and Kathmandu.

UK - NEPAL TAILOR-MADE

Sunday 21 Apr 2019

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

We had a tailored holiday. Their UK staff listened carefully to my requirements and after a few iterations with their Indian office a superb package was produced incorporating everything possible,
Hotels were excellent and superbly located.

Product :

It was not cheap - it was tailored - but with great hotels and brilliant local guides it was definitely value for money.

HIMALAYAN ADVENTURE

Tuesday 07 Nov 2017

Overview Rating:

Our Service: Good

Our Tour: Excellent

Service rating :

It was an amazing trip which was well administered by the London Office. The National Guides were not of the high standard that I have experienced on previous Wendy Wu holidays. The Chinese one was doing a good job rather than making the holiday for the customers. It worked because the Local guide in Tibet was exceptional and was of the standard I am used to with the company. The Nepal guide worked hard but his concept of time led to some frustratingly long journeys which would have been easier to endure with pre-knowledge. One day with lunch promised for 12:00 and arrival for 4:00 we had lunch at 2:00 and arrived at 7:40.

Product :

A great adventure ........

HIGHLIGHTS OF INDIA AND NEPAL

Saturday 21 Oct 2017

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Once again Wendy Wu came up trumps with the visit to India and Nepal. It wasn't just the excellent organisation that we have come to expect, but the "above and beyond the call of duty" that they and our guide put in when things went not as planned(!). Highly recommended.

Product :

Fascinating and well organised with a superb guide.

HIGHLIGHTS OF INDIA AND NEPAL

Saturday 21 Nov 2015

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Guides were very helpful and knowledgeable. Some confusion about tips paid in advance, didn't know it was shared with office staff in Australia.

Product :

Food mediocre in many places. Hotels clean. Sometimes too much to do in one day in India.. Nepal was lovely in all respects apart from food.

Our Response

Thank you for your kind comments in relation to your guides and evaluation of your trip overall.

All tips paid are solely for the benefit of your national escort, local guides, drivers and porters. These are not shared with any office staff.

We appreciate your review of your time on tour with us and will make a note of areas you feel could be enhanced.

Kind regards,
Shanice

HIGHLIGHTS OF INDIA AND NEPAL

Tuesday 19 May 2015

Overview Rating:

Our Service: Poor

Our Tour: Poor

Service rating :

Food as terrible, curried chicken bones everyday! The only meal that was fit to eat was breakfast.

Product :

Toilets whilst out & about were diabolical,hey smelt so bad that you heaved! Food as better at the Radley but at the hotel near the hymalares it was as poor as in India. It was also very cool in the bed rooms, & diningroom !

Our Response

Thank you for taking the time to post your comments relating to your tour in January. Complaints about food are extremely rare and we have not received any other comments of this nature.

Your comments have been passed on to our agents in india and we will get back to you when we have heard back from them.

In the meantime, please contact us directly if you have any questions or queries and we can assit you.

Kind regards,
Junior.