Reviews

Going around Taiwan in a bus with an excellent guide, staying in good hotels and being fed way too much food was an excellent way to see Taiwan~

Treasure of Taiwan was a good tasters of the island, accommodation was excellent as you expected from Wendy Wu. What I would do differently is stop over halfway to acclimatize the long flight was exhausting both there and back, pick up at airport was a fail but was soon solved once I had contacted help line, which required some patience and practice!!

Very helpful advice from Alexia in a pre booked phone consulation after she had researched a selection of less strenuous tours suitable for me. It was great that she had recently been on the Uzbekistan tour I selected as I was able to answer my specific questions. I also booked the Treasures of Taiwan tour for Spring 2025 and she'd also experienced that tour too.

The tour itinerary looked promising but the guide kept cutting out key parts without justification. He seemed determined to finish before 7pm each day including dinner - so that we were eating at 5:30 or 6pm before getting back to our hotel.
It was perfectly understandable that we couldn't visit Taroko Park because of the earthquake, but there was no reason to cancel the scheduled sunset beach visit nor the 2 hour walk in Kinteng national park the following day.
Accomodation was generally fine, but the so-called spa hotel was not. It merely had spa water coming out of the bath taps - we had to go to another hotel to enjoy spa facilities.
Atogether a very disappointing trip.

Friendly and thoughtful trustworthy nothing to small

The tour itself was excellent but the hotels and the majority of the food was of the fast take away variety. For the price ,especially as food in S Korea is quite cheap, I expected , better quality meals.
I have recently returned from a Scenic New Zealand trip where both the food and accommodation was of a much higher standard
The Taiwan extension was good with an excellent hotel in SunMoon Lake
We used Wendy Wu for this holiday as there are few U.K. holiday companies who arrange tours to Korea/Taiwan . . Not sure if I'd travel with Wendy Wu if other tour operators such as Scenic covered the area
The guides in both Korea & Taiwan were excellent and relevant information and new when to keep quiet

Several things needed improvement. There was FAR too much food. No one needs or wants huge lunches and dinners every day. Also this meant we never had a chance to eat in local cafes etc. Our guide thought the only shopping we might want was for snacks(!) and beer so we went to 7-11s every day. I didn't manage to get any presents for family. When we went anywhere he told us the time and place to meet but got uptight if you strayed more than a few yards from him.

Having travelled with Wendy Wu to Japan previously I was really looking forward to this trip as our previous one was excellent.
We were placed on flights with Malaysia Airlines. Whilst the long haul flight to Kuala Lumpur was not too bad, the subsequent flight to Taiwan was on a dirty plane and the toilet seat on the plane was held together by tape. There was also no leg room.
We exited the airport and did not find anyone waiting to meet us. We had to walk around for a little while before someone turned up with a sign for us.
The tour on the whole was quite nice, we visited some beautiful temples and the food was to an ok standard overall, although some meals were a lot nicer than others. I was very disappointed that we were hardly offered any drinks to go with our meals. I was not expecting these to be included but did expect us to be given drink menus which we were never given, although most of the men on the trip were regularly offered beer with their meals.
The real low point of the trip happened when one of the fellow travellers was allowed to drink alcohol on the coach and spend a long journey drinking his beers which rattled throughout the journey. He then ended up urinating in the aisle of the coach and the rest of us had to put up with the smell and mess until it was cleaned up. I was left feeling sick for the rest of the evening.
I do not understand why Wendy Wu allow people to drink alcohol on the coach or why the coaches do not have toilets. The coach also lacked Wi-Fi which was a shame.
I was further upset with this trip as I found out from fellow travellers that they had been given direct flights from London to Taiwan and back with a nicer airline than we were placed on. Overall there were a lot of negative points to this trip and it ruined my view of Wendy Wu as a tour company when I had been highly recommending them previously.

Guinea pig experience. More work needed by the research team.

It took a long time to get through but once you managed to speak to the booking agent, the service was very good. She was very patient and took all the trouble to search for what we want there and then and we booked the tour.

The booking experience was very nice. We worked with Lisa Ward who was very quick to reply to our emails, attentive and pleasant to deal with. The trip to Taiwan will be our first trip with Wendy Wu Tours. I believe we might be the first Americans to travel with this tour company.

As always very helpful and informative staff ,nothing is too much trouble for them, shame though the partner flies free wasn't available when I wanted to go, also the loyalty reward has been dropped from £250 to £200 , even though this is my 8th trip with you, a bit dissapoined