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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Why Feefo?

Unlike almost every other review site, Feefo only collects reviews from customers who have completed a purchase meaning the reviewer can be linked to a real booking or customer record and you have far less chance of fake reviews

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Tour Name
Rating
Customer Review

Japan Uncovered

Tuesday 27 Oct 2026
Overview Rating:
Our Tour: Excellent
Japan uncovered with Wendy Wu tours was fabulous.
It’s very full on, but very well organised, our tour guide was great.
I would recommend flying two days before tour begins as we flew day before our flight was delayed, on arrival to the first hotel after27 hours of travel we were rushed into the welcome meal, didn’t have time to refresh, the meal was very good as was all the food.
The tour takes you from one end of Japan to the other, if there is anything you want to see which isn’t included in the tour, there isn’t much free time but our guide was very helpful to organise anything else for you.
I would recommend Wendy Wu tours

Majestic Yangtze

Tuesday 27 Oct 2026
Overview Rating:
Our Tour: Excellent
From the very start, booking and setting up the holiday was very simple. The Wendy Wu team of people making the reservations and setting up the flights were very skilled and efficient. The itinerary is exceptional with all sorts of amazing places, people and local activities. Another important issue - the tour guide. It was my first time with Wendy Wu but I went several times with Explore. They (Explore) are very pedantic in choosing the best tour guides because the success of the tour is very much dependent on their skills. Well, this time I was impressed; our tour guide, code name Jacky (Zhang Bo Tao) was probably the best tour guide I ever met. Very good English, good diction, clear presentations, full knowledge of the places and their history. He has shown a flexibility in tackling logistical challenges in several instances, adapting to unexpected changes in circumstances. In all places he knew how to minimize our queuing time and maximize our visiting time. He also handled all needs of the group members; some had certain dietary requirements, others had too much luggage, beyond their capabilities to handle. The tour guide took care of all of us to ensure a perfect trip.
The variety of the places we visited made this tour exceptional. Very well organized and very well executed.
One little detail - providing all three meals is the best idea as it ensures hygienic places and makes the use of visiting time more efficient. Other tour providers leave open the lunch and sometimes tour members get food poisoning that spoils their holiday.
I totally recommend the Wendy Wu Tours and this one (Majestic Yangtze) in particular.

Majestic Yangtze

Monday 26 Oct 2026
Overview Rating:
Our Tour: average
# China Tour Review – A Wonderful Country, but a Tour That Felt Too Rushed

I would highly recommend visiting China. There is so much to see and do, and it is an incredible country to explore. However, having completed this tour, I felt the itinerary was just a little too much, with very little time to relax and enjoy the experience at our own pace.

### Flights and Transfers

We flew into Beijing airport but had an internal flight to Shanghai to begin the tour. You need to be prepared to manage this transfer yourself, as you are not supported until you arrive in Shanghai. The airport is huge, and we had to navigate our way to another part of the airport to catch our connecting flight. A translator app is essential.

If you have the option of starting the tour in Beijing and finishing in Shanghai, I would strongly recommend doing so. Shanghai was the highlight of our trip, so it would have been lovely to finish there on a high. The weather also tends to get colder as you travel north towards Beijing, so ending in the warmer south was another advantage.

We flew with Air China, which does not allow online check-in from the UK. As a result, by the time we checked in at the airport, most seats had already been allocated, and my husband and I ended up sitting apart on the next two flights.

On arrival at Shanghai airport, we were met by a taxi driver who contacted our guide via his phone. She explained that she would not be meeting us at the airport and that we would see her at the welcome dinner the following day. Wendy Wu had not made us aware of this arrangement, so it was unexpected. On our return flight home, I asked our guide to help us check in, and I had to pay extra to secure seats together.

### A Very Full Itinerary

Most group tours offer a balance of excursions, free time, shows and relaxed evening meals. Unfortunately, this tour offered very little downtime.

Many days started with an early excursion, followed by lunch, perhaps a five-hour bullet train journey, and then straight to dinner. There was often no opportunity to shower or change clothes, meaning we were expected to go to dinner in the same clothes we had worn while sightseeing all day.

There was rarely even enough time to freshen up, and the constant rushing became tiring. Much of the itinerary involved travelling, and although we saw a lot of the country, we spent most of our time with the group, leaving little opportunity to explore independently or simply relax.

You also spend a considerable amount of time waiting for other group members during meals and toilet breaks, which adds to the feeling that the days are rushed.

The train toilets were not particularly pleasant, and the squat toilets proved difficult for some of the less mobile members of the group. On one occasion, I asked whether we could use the toilets at the train station before setting off on an hour-long coach journey, but we were told there wasn't time. It all felt unnecessarily rushed.

### Food and Drink

Meals were included in the tour, but most evening meals took place in restaurants rather than at the hotels. Drinks were not included, so you had to pay extra for everything, even a glass of water.

Bottled water was not provided during excursions, so make sure you take water from your hotel room each morning.

The theatre show was an excellent performance and well worth seeing. However, the arrangements felt rushed and disorganised, with problems seating people. Catering for vegetarians also seemed to be a recurring issue.

### The Great Wall and Weather

Unfortunately, the weather was dreadful when we visited the Great Wall, with torrential rain leaving us completely soaked.

Other tour operators changed their schedules to take advantage of the better forecast the following day, but our tour continued as planned. By the time we returned, we were all so wet and miserable that we decided not to go on the next excursion to the Summer Palace.

It was disappointing, as these are some of the major highlights of visiting China. I appreciate that the weather cannot be controlled, but a little more flexibility with the itinerary would have made a real difference.

### Hotels

Overall, the hotels were very nice. However, the Mercure in downtown Beijing was disappointing in terms of storage. We stayed there for four nights, but there wasn't a single drawer or shelf in the room. We had no choice but to live out of our suitcases for the entire stay.

When you are travelling for an extended period, little things like this can make a difference to your comfort.

### The Pandas – A Highlight with a Catch

One of the highlights of my trip was seeing the pandas in Chengdu. I had been really looking forward to this, but we only had two and a half hours in the park, much of which was taken up with toilet breaks.

The park was extremely crowded, and visitors were channelled through the panda enclosures, with staff encouraging everyone to keep moving. We only managed to see around a third of the park and a handful of pandas, which was disappointing given how far we had travelled to see them.

We subsequently visited Beijing Zoo, which was a completely different experience. We used a Didi taxi, which cost around £4, and entry was approximately £4 for the two of us. It was easy to get to, there were no crowds, and we had plenty of time to explore at our own pace. We were able to do this because we had paid for an extra night in Beijing at the end of the tour.

In many ways, this independent visit was far more enjoyable and relaxed than the organised panda excursion.

### Would I Recommend This Tour?

China is an amazing country, and this tour allowed us to see a great deal of it. The hotels were generally good, the sights were impressive, and the theatre performance was excellent. However, the sheer pace of the itinerary took away some of the enjoyment.

If you are confident using a translator app, Alipay for payments and Didi for taxis, I would seriously consider organising your own trip. Transport, entrance tickets and taxis can be surprisingly inexpensive, and we found the local people very helpful. Travelling independently would give you much more flexibility, allowing you to spend longer at the places you enjoy and avoid the constant rushing.

If you are less confident travelling independently, or you are a solo traveller who would prefer the reassurance of a group, an organised tour could be a good option. However, I would look carefully at other tour operators and choose one that offers a better balance of sightseeing, travel time and free time.

**My overall advice:** China is absolutely worth visiting, but don't underestimate how tiring a packed itinerary can be. You may see more on a busy group tour, but sometimes having the freedom to slow down and enjoy the experience makes for a much better holiday.

Wonders of Botswana & Zimbabwe

Wednesday 21 Oct 2026
Overview Rating:
Our Service: Excellent
Excellent value for money. Very professional service when booking a tour. Excellent tour guides - very knowledgable - and tour managers who do everything they can to go the extra mile in ensuring you have a wonderful holiday. I particulary like the 'all inclusive' tours which mean that I can enjoy all the experiences included in each tour and not have to hunt for food at lunch time or in the evening when I'm tired.

Magnificent China

Thursday 15 Oct 2026
Overview Rating:
Our Tour: Excellent
I would like to thank George, our national guide, and all of our local guides (Max, Helen, Susan and Oscar) for making this a truly special holiday that I will always remember fondly. The tour was packed with so many highlights from scaling the Great Wall, riding on bullet trains to cruising amongst picturesque limestone karsts. In each region we were able to sample local cuisine, all of which was delicious. Meals were provided on a lazy susan so everyone had a choice of spicy/mild food; it also meant that dining was social, and it was a lovely way of getting to know everyone on the tour. I was extremely impressed with Wendy Wu Tours and look forward to my next adventure with them!

Kyle

Majestic Yangtze

Monday 12 Oct 2026
Overview Rating:
Our Tour: Excellent
We had an amazing holiday, seeing things that we hand only read about or seen on YouTube. We had never been on a group tour before and didn’t really know what to expect. The other members of the group were all great to get on with and our National guide Amanda was excellent and I would like to say how professional and friendly she was. The organisation of all the tours was brilliant and I would definitely recommend Wendy Wu. The local guides were also very knowledgeable and explained everything in detail. We will look forward to booking another holiday with Wendy Wu.

Wonders of China

Wednesday 07 Oct 2026
Overview Rating:
Our Tour: Excellent
We recently returned from the Wonders of China tour. It was a truly amazing experience, the hotels, meals, sightseeing and transportation were absolutely fantastic and were well above what we had expected. Our tour guide Ryan was very professional and adapted the itinerary very well when some of our group were delayed in joining the tour. The entire trip was superbly organised and we had an absolutely fantastic experience.
My only criticism would be the size of the group. We had the maximum of 28 people on our tour, which whilst manageable may have been better with a slightly smaller number.
On another note, and this is totally out of the control of Wendy Wu tours, there is a huge amount of walking and steps involved on this tour. Several of the people in the group were struggling with this aspect. It is just how things are in China but perhaps more emphasis on this could be stated pre-booking. It is mentioned by Wendy Wu tours in the final documentation you receive just prior to departure but by then is it too late to have second thoughts.
All in all from booking to completion of the tour itself it could not be faulted. An absolutely amazing, and professionally executed, experience.

Classic China

Tuesday 06 Oct 2026
Overview Rating:
Our Tour: Excellent
Our guide Chloe made the holiday. She was always going the extra mile to ensure everyone was looked after. We saw many of the major attractions. The tour ran very efficiently and enjoyable. It showed how tours should be done.

Magnificent China

Sunday 04 Oct 2026
Overview Rating:
Our Tour: average
Having experienced previous world travel including organised group tours we found this Wendy Wu tour to be not one of the best. We knew that the group size would be up to 28 (and indeed it was 28) however although people were always on time this number of tourists inevitably resulted in slower execution of every aspect of the tour from train travel, air travel, dinning, general touring, getting from a to b etc and we would never consider joining a group of this size again. Some of our group found the tour pace to be well above the 'level one' as described in the brochure.
We liked all the hotels, the arrangements themselves dovetailed seamlessly, we were never hungry, our national guide Nancy was helpful and professional, the afterhours experiences were all worthwhile, China itself was clean, efficient , people welcoming and we always felt safe as a tourist , we enjoyed the yangtze cruise, the li river cruise and Guilin.
We didn't enjoy having a full day touring/travelling then going for dinner and/or a show without having the opportunity to shower and change. This happened several times and did impact negatively on our enjoyment. The worst example was arriving in Shanghai by flight, then being taken straight for dinner, which was very rushed before being taken to the ERA show and then taken to the hotel to book in. This distracted from the experience. The food itself although plentiful varied in quality, some restaurants served rice midway through the meal, provided soup at the end, didn't have cold beer or wine by the glass, wasted so much food (although the most popular dished ran out) and we were forced to eat extremely early (lunch at 11.30 dinner at 5.30 on some occasions). We were bussed to some restaurants when there were closer walkable alternatives. Our local guide in Bejing (Arthur) although enthusiastic was confusing, difficult to understand and annoying at times. Local Guides in Xian and Guilin were knowledgeable and professional.
We felt the tour concentrated too long a time upon 'shopping experiences' the Jade factory, the Xian art ceramics and lacquer exhibition workshop, the silk factory, Xintiandi and to a lesser extent the calligraphy and tea planation rather than the wonderful sights China has to offer. (We spent significantly more time at the Xian art workshop (excluding the unorganised buffet lunch) than at the Terracotta warriors themselves.
Overall we enjoyed our return to China however the tour would have been much better if our above mentioned critiques could have been addressed from the perspective of the traveller prior to tour departure.

Majestic Yangtze

Friday 02 Oct 2026
Overview Rating:
Our Tour: Excellent
We were on the Majestic Yangtze tour with Wendy Wu Tours for 14 days in mid-September 2026 and what a trip it was!

All the way from Shanghai to Beijing and so much in-between from a night cruise in Shanghai to such "wonders of the world" as the Terracotta Warriors and Great Wall of China, the cities of Chengdu and Xian as we flew through China's vast countryside on bullet trains and sat in awe of how much and how fast this vast country has changed in the last thirty years. Cities of twenty million or more, sky high apartment buildings adorning every city skyline and hotels as classy as any western ones with the latest technology from robot room service to AI loos with handsets to warm them up or flush everything away. All top class- apart from one or two issues flights with Turkish Airlines and stopovers in Instanbul.



The real highlights however weren't the vast distances we travelled but the people we travelled them with-our multinational group from the UK, Australia and USA-and the entertainment we enjoyed on our gorgeous four night cruise on the Yangtze River sailing through the Three Gorges Dam with the staff providing the evening entertainment and even the Captain joining in, the tours of silk and jade factories, the Forbidden City & the gorgeous Sacred Garden by day and Xian's medieval City Walls lit up by night as well as delicious Chinese food every day served on our "Lazy Susan for all to share. We got a full-on taste of China, its rich medieval heritage and its people today not as we might portray them from western media but as a people as welcoming and friendly as anywhere else and apart from Tinnaman Square free to say-often in English and always very respectfully- what life is like in China today.



It was everything we hoped for -and more. But the Star of our Tour undoubtedly was our main guide Gary (all Chinese guides it appears have an English name) who not only kept us all on time and in line with phrases such as "Gary's Family", "Follow the flag", Sticky Rice (keep together) and "One Dollar" (someone is missing)/ "Two Dollar" (everyone's here) but with his "Chinglish", his inexhaustible good humour (at least one joke a day) and his genuine concern for and attention to detail with all 23 of us. This was more than a 'personal touch' or company training. This was Gary, knowledgeable, caring,funny and always smiling; one, if not, the best tour guide we have ever had and a huge compliment to Wendy Wu who it seems sets the standard as all the guides we met seem to know her personally. Gary and Wendy Wu made our tour of China both special and memorable and for that my wife and I are extremely grateful.

Angkor to the Bay

Monday 28 Sep 2026
Overview Rating:
Our Service: Excellent
Very helpful , explained the tours , not a bit pushy , gave us time to choose the tour we wanted

Enchanting China

Saturday 26 Sep 2026
Overview Rating:
Our Tour: average
Visits to various cities/attractions/shows very good
River Cruise also very good
Hotel rooms ok although poorly located in some cities

Food (excluding cruise) mostly very poor particularly hotel breakfasts
Guide choice of food poor
Too much emphasis on optional tours at increased cost

76052-PRE

Saturday 26 Sep 2026
Overview Rating:
Our Service: Excellent
Upon deciding upon which holiday I was interested in I phone to book.
My call was swiftly answered in a polite and courteous manner, the agent on the other end of the phone went through all the details of my booking to China and Japan, explained everything clearly, explained about the free lounge access, upgrade for the cabin on the cruise and that once the flight tickets were issued there maybe be upgrade options available. Explained about tipping, insurance and answered all the questions that I had. A great experience booking my holiday with Wendy Wu Tours as sometimes I dread using call centres but this was a welcome change.

68702

Tuesday 22 Sep 2026
Overview Rating:
Our Tour: Excellent
Jewels of Japan was a great itinerary for my first visit to Japan. For an 11 day excursion it had a lot packed in, plenty of places to visit and an excellent guide who ensured no one was left behind. I enjoyed the entire trip from Tokyo to Osaka, and I look forward to doing another adventure with Wendy Wu Tours in five years time.

Our Response

And we can't wait to have you travel with us again!

Thanks for your five star review, it really means the world to us.

Kind regards

Jimmy, Wendy Wu Tours

74842-PRE

Wednesday 16 Sep 2026
Overview Rating:
Our Service: Excellent
All advisors I dealt with either online or on the telephone were very helpful with answering any questions I had about flights, tours etc.
They also booked my seats on each leg of the journey, so that I could get a window seat.
Very impressed with the knowledge and professionalism of everyone I dealt with.

Our Response

That's great to hear and our team will be delighted to read your review.

Thanks so much for booking with Wendy Wu Tours.

Kind regards

Jimmy, Wendy Wu Tours