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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Magnificent China

Sunday 01 Dec 2024
Overview Rating:
Our Service: Excellent
Extremely helpful staff answered all my questions with great knowledge of the tours as well as personal experience of them. Thank you especially to Arti!

Thailand Highlights

Saturday 02 Nov 2024
Overview Rating:
Our Service: Excellent
Natasha answered my questions proficiently and this decided on my booking a tour for next year.
Also Wendy Wu tours were recommended by a work colleague.
Looking forward to the experience

68702-PRE

Saturday 24 Aug 2024
Overview Rating:
Our Service: Excellent
Everything has always been perfect. We are well looked after. They offer a great selection of tours to suit all requirements. All meals, at well sourced places, are included. Great internal guides. Couldn't ask for more.
We have been on three tours so far and have just booked our fourth.

Our Response


Thank you for your wonderful review! We're thrilled to hear that you've enjoyed your tours with us and appreciate your continued trust. It's great to know that our meals, guides, and tour options have met your expectations.
Do let us know if we can be of any further assistance.
Kind regards,
Jimmy, Wendy Wu Tours

Magnificent China

Friday 16 Aug 2024
Overview Rating:
Our Service: Excellent
I have attended a few of the Wendy Wu online travel shows, which are always very inspiring and informative, and give the opportunity to have my questions answered. I decided to take advantage of the new China brochure launch offers to book an escorted tour, and found Arti to be extremely helpful in comparing and contrasting the tours I had shortlisted and checking prices for a range of options. I have now booked and am very much looking forward to my Magnificent China Tour, with Dubai Stopover.

Our Response

Thank you for your feedback! We’re thrilled to hear that the online travel shows and Arti’s assistance helped you with your booking. We hope you have an amazing time on your Magnificent China Tour with Dubai Stopover!

Do let us know if we can be of any further assistance.

Kind regards,
Jimmy, Wendy Wu Tours

Kerala and the Southern Highlights

Saturday 10 Aug 2024
Overview Rating:
Our Service: Excellent
I have always received excellent service from Wendy Wu's. Their staff are polite & friendly & very helpful when you are booking a tour or customising it to meets you needs.
I have been on three tours with them & have recently booked a fourth. Each has been a wonderful experience, with excellent tour guides. The tours ensure you see as many places of interest as possible during your visit & are extremely enjoyable & informative. The tour guides provide an excellent service & ensure all needs are catered for. I thoroughly recommend this travel company.

Our Response

Thank you so much for your kind words and continued trust in Wendy Wu Tours! We’re delighted to hear that you've had such positive experiences with us over the years, and it’s wonderful to know our team has been helpful, polite, and accommodating. It’s always a pleasure to assist you in customising your trips and ensuring they meet your needs.
Your feedback on the tours and the exceptional service from our tour guides is greatly appreciated. We’re thrilled that you find our itineraries enjoyable, informative, and packed with great sights. Knowing that you’ve booked your fourth tour with us means a lot!

We look forward to helping make this upcoming adventure just as memorable as your previous ones. Thank you for recommending us and for being a valued customer. Jimmy, Wendy Wu Tours.

Treasures of Taiwan

Thursday 25 Jul 2024
Overview Rating:
Our Service: Excellent
Very helpful advice from Alexia in a pre booked phone consulation after she had researched a selection of less strenuous tours suitable for me. It was great that she had recently been on the Uzbekistan tour I selected as I was able to answer my specific questions. I also booked the Treasures of Taiwan tour for Spring 2025 and she'd also experienced that tour too.

Japan Uncovered

Friday 12 Apr 2024
Overview Rating:
Our Service: Excellent
I've travelled in two Wendy Wu small group tours. Vietnam in 2016 and most recently India in April 2024. The itineraries were comprehensive, the hotels and meals of a very good standard and the guides - National and local - superb. I travelled in a group of 28 people to India - a great mix of Brits, Irish, Aussies and Kiwis which really made the trip extra special. Everything is arranged - the only extras you need are money for any drinks, for shopping and some of the optional extras offered like shows or additional excursions. You don't have to do the add-ons as the standard tour is already very comprehensive including excursions but eg in the India tour - the night tour of Jaipur by Jeep and the show at Agra about the the origins of the Taj Mahal were both great and worth the small extra. Any small issues were quickly resolved by the excellent National guide - for India our National Guide was the ever smiling Vishal. A fair number of long bus rides in India but I loved that as it gave me plenty of opportunity to observe the real India as we drove through. I dont think I'll ever quite get over the sight of cows casually strolling everywhere even down the middle of busy roads or how Indian girls manage to sit side saddle on a moped in a sari and not fall off! Coaches were all of an excellent standard as were the drivers - especially the cool, calm Mr Singh who navigated us safely through the Indian road system and some tight parking spots to get us right to the hotel door. Booking was easy, getting visa simple and the itinerary produced by Wendy Wu was very comprehensive. All I had to do was enjoy the trip and the spectacle of India, take literally 100's of photos and not have to worry about getting from A-Z . Thoroughly recommend Wendy Wu as I've two absolutely fantastic and memorable group tours to Vietnam and India now - and Ive just booked a Japan group tour for March 2025. Cannot wait to Wu again!

Ultimate Uzbekistan

Sunday 25 Feb 2024
Overview Rating:
Our Service: Excellent
Great range of tours with packed itineraries.
Great guides.
Met Sandra at the Destinations event in Manchester and it felt like we had met a long lost friend, so warm and helpful.
I then decided I wanted to change my flights, this was done with ease by Lucy at their customer service department, and she provided exactly what we wanted.

Ultimate South America

Wednesday 21 Feb 2024
Overview Rating:
Our Service: Excellent
Very knowledgeable staff with professional customer focused services, polite friendly and positive attitude and willing to give best available options for the value for money - great asset to the Team I always have booked with the best level of confidence to be assured will be travelling with good care comfort security and bringing back lifetime memories
Also experienced personally sound advice given at the time of booking exceeding expectations on some of the itineraries but also heard fellow travellers positive comments that they never experienced these in their travelling with other tours
Best wishes and wishing you all continued successes in your future endeavours 👍🙏

Experience Japan

Friday 26 Jan 2024
Overview Rating:
Our Service: Excellent
Attended The Wendy Wu Tours open day in Bournemouth yesterday and booked several bucket list tours.
Glen was knowledgeable and engaging throughout his talk on each destination. Later assisting us with any questions we had.
I highly recommend attending one of their open days if you find yourself overwhelmed when researching online.
Thank you to Glen and the team, we’re very excited for our upcoming tours.

Our Response

Thank you so much, Ryan, for taking the time to share your experience at our Wendy Wu Tours open day in Bournemouth. We are thrilled to hear that you not only attended but also booked several bucket list tours with us.

It's fantastic to know that Glen made a great impression on you with his knowledge and engaging talk about each destination. We pride ourselves on having a team that is passionate about travel and we are dedicated to providing fabulous tours for our clients.

We appreciate your recommendation to attend our open days, especially for those who may feel overwhelmed with online research. We believe that these events are a great opportunity to connect with our team, get personalised advice, and make informed decisions about your travel plans in an informal setting.

On behalf of Glen and the entire Wendy Wu Tours team, we are excited to have you join us on your upcoming tours. We look forward to creating unforgettable memories for you and ensuring a seamless and enjoyable travel experience.

Thanks again for your review, it is very much appreciated.

Jimmy

Angkor to the Bay

Tuesday 23 Jan 2024
Overview Rating:
Our Service: Excellent
Excellent brochures initiated my interest.
First contact by phone with advisor welcoming and informative.
Multiple options of tours and costs gave plenty room for choice.

Our Response

That's wonderful to hear, Robert.
Do let us know if you have any questions about your forthcoming tour.
Thanks
Jimmy

Kruger to Cape Explored

Sunday 14 Jan 2024
Overview Rating:
Our Service: Excellent
A perfect trip from beginning to end. Good national guides on both trips (China and Japan). Lots of interesting sights to visit. Definitely recommend Wendy Wu tours

Our Response

Thanks for your review, Brian, much appreciated. Jimmy

Kruger to Cape Explored

Friday 12 Jan 2024
Overview Rating:
Our Service: Excellent
Very interesting and well thought tours - the small group all inclusive tour to South Africa is particularly appealing. Very simple to book.

Mongolia & Naadam Festival

Thursday 07 Dec 2023
Overview Rating:
Our Service: Excellent
The tours they provide have packed itineraries with knowledgeable national guides to provide the best experience ever. Food and accommodation is excellent.

Christmas in Sri Lanka

Wednesday 02 Aug 2023
Overview Rating:
Our Service: Excellent
This will be our 4th holiday with Wendy Wu and they offer extremely varied, comprehensive worldwide tours for excellent value compared to their competitors.

Our Response

Thanks so much Ruth, we love receiving feedback like this! Do let us know if we can be of any further help. Jimmy