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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Around Cambodia

Tuesday 19 Nov 2024
Overview Rating:
Our Service: Good
Helpful and efficient and looked into several options

Around Cambodia

Monday 18 Nov 2024
Overview Rating:
Our Tour: Excellent
Absolutely great trip packed with so many unique experiences. Thank you Wendy Wu, we’ll definitely consider using you for our next holiday.

Around Cambodia

Friday 15 Nov 2024
Overview Rating:
Our Tour: Excellent

Vietnam & Cambodia Discovery

Friday 08 Nov 2024
Overview Rating:
Our Tour: Excellent
An absolutely amazing adventure with a great group of people and an amazing guide in Vietnam - Kim !
This was my first solo holiday and I would not hesitate to go on another Wendy Wu tour but this will take some beating !
We saw Vietnam essentially from top to bottom . From the bustle of Hanoi to the peace of the Panhou retreat just 30km from the Chinese border to the majesty of Halong Bay . Then onto Hoi An and Hue both so different but both equally memorable . Then Saigon - a Vespa tour is an essential for everyone - and the time to reflect on what we saw in the Cu chi tunnels and the war remnants museum . And then onto the Mekong delta for an overnight stop in Ben tre
The walking in Hoang Su Phi was not as challenging as the itinerary might have suggested and I chickened out of the cycling ! The hotels were all well situated and all of a more than acceptable standard - the most important part was the beds as certainly needed good nights sleep to keep up with the adventure .
The group was sad to leave Vietnam and Kim who as I have already said was amazing at looking after us and was full of amazing stories and shared his experiences with us .
However we still had Cambodia to visit and I guess my only criticism of the whole trip was it should have been slightly longer to give us a bit more time in Cambodia . The Angkor Wat complex was amazing as was the visit the following day to the village on stilts . Our guide Chet obviously had a hard act to follow but again he was great !
My highlights - the retreat , walking in the mountains , Halong bay , the bamboo circus in Hoi An and the mad ride on coracle boats , the Vespa tour ,eating and drinking fresh coconut in the Mekong the Angkor complex and the Phare Circus !
A truly amazing adventure

69972

Friday 01 Nov 2024
Overview Rating:
Our Tour: average
An awful lot of travelling but, sad to say, South Korea just doesn’t have enough to make it worthwhile. Vietnam, Cambodia and India offer so much more to the traveller. However, fair play to Wendy Wu for offering this holiday. Not many companies do.
Unimpressed with the administration. Had to chase for final documents 10 days before departure and was told it would be emailed that day with hard copy to follow. Email duly arrived but hard copy sent to the address of my next of kin. No one waiting for me on arrival in Seoul and had to wait twenty minutes for the driver to show up.
I followed a competitor’s tour which I had considered but chose Wendy Wu because of the inclusion of DMZ visit. Competitor routed passengers London to Frankfurt and then 12..5 hours to Seoul. Much better for sleeping than 8 hours to Dubai and then another 8 hours after stopover.
Local guide gave long winded information and was difficult to understand so I tended to lose the thread.
Food generally edible but unexciting. Best meals were in Chinese and Japanese restaurants. Local restaurants generally unprepossessing.

Angkor to the Bay

Tuesday 22 Oct 2024
Overview Rating:
Our Tour: Excellent
This was a holiday of a life time for me. I researched for holidays in Cambodia for a while and decided to book with Wendy Wu Tours as it incorporated Vietnam too. Both the countries were amazing, their people, cuisine and historical buildings were incredible. The guides for both countries were extremely knowledgeable about current affairs and the history and made the whole travel experience feel seamless. My fellow travellers were also great fun and helped with making the holiday enjoyable. I had such an amazing experience that when I got back to the UK, I booked next years holiday with Wendy Wu.

Kruger to Cape Explored

Monday 21 Oct 2024
Overview Rating:
Our Tour: Excellent
It was a magical holiday. As a fairly recent widower I was concerned about being one of only three singletons but this was not to be as everyone was really friendly - 'A good bunch of Brits and Aussies!'.
Observations/Comments:
* Slightly disappointed in the 'Sabi River Sun Resort' hotel compared to all the others but understand this was a rescheduled venue for some reason and it was for only one night.
* Lizwe Ndlovu was an excellet ****** for the first part of the tour however disappointed by Nabeel Daniels who was the ****** from Port Elizabeth through to the end of the holiday:
- he made no attempt to get to know 'who was who'. This became evident when one person missing on a 'head count'.
- he did not represent Wendy Wu well in appearance wearing 'joggers' for most of the time and only a 'WW' poloshirt on our arrival at Port Elizabeth and on departure day.
- no formal 'goodbyes' for those leaving at different times.
- he kept reminding us to provide a good review!
* As an observation the double wine tour together with the final night event at 'Gold' was a bit much for the final day even though all much enjoyed.
A great trip and I'll be back for another 'WW' tour - last year was Vietnam and Cambodia (incl Mekong Cruise).

Vietnam & Cambodia Discovery

Tuesday 15 Oct 2024
Overview Rating:
Our Tour: Excellent
Amazing Holiday with excellent guides throughout

Angkor to the Bay

Sunday 06 Oct 2024
Overview Rating:
Our Tour: Good
Excellent tour to Cambodia and Vietnam although very full on! All the major attractions visited. The cruise to Halong Bay on the Auca2 was amazing although could be a bit longer…one night and it felt like we didn’t get the full 2 days’ cruise! The guides were very knowledgeable and looked after us very well, cannot fault them at all.
Most of the restaurants’ set meals, sharing at times were good except a 2 restaurants where there wasn’t enough of a dish to go round and when this was pointed out we were told it’s to be shared between 4 people and made to feel like we couldn’t count! - the portion allocated was enough for 3 people! Lol!
Kimi

Laos and Cambodia Unveiled

Friday 20 Sep 2024
Overview Rating:
Our Service: Excellent
Andy was very good at investigating all alternatives to get us the best deal available for the trip that we wanted

Mekong Explorer

Thursday 08 Aug 2024
Overview Rating:
Our Service: Excellent
The staff were extremely helpful when we were booking our holiday and very patient in answering our questions. Nothing was too much trouble and we are really looking forward to our holiday to Vietnam and Cambodia next year.

Our Response

Thank you for your lovely review. We’re so pleased to hear that our staff were helpful and patient throughout the booking process. It’s wonderful to know that nothing was too much trouble, and we’re excited for you as you look forward to your holiday in Vietnam and Cambodia next year. If you have any further questions or need assistance, don’t hesitate to get in touch. Jimmy, Wendy Wu Tours.

Dubai & the Desert

Tuesday 14 May 2024
Overview Rating:
Our Tour: Excellent
This was an amazing experience from start to finish.
Booking was easy, with super friendly and professional staff who were more than willing to help us with extra flights for a 2 week trip before we joined the cruise.
The Victoria Meekong boat was impressive………new, modern and impeccably spotless with every need catered for. The cabins were extremely spacious with a small private balcony to relax and enjoy the scenery en route.
The crew were so friendly, always happy and smiling, going above and beyond to ensure our every need was catered for.
The food was delicious with breakfast, lunch and dinner included everyday in the package. It was a mix of Western and Asian cuisine and there was definitely no chance of ever going hungry! Hot drinks, soft beverages and beer were available at no extra cost throughout the day and also wine during lunch and dinner.
There were excursions most days ( morning and afternoon) which were entirely optional. As, it was 40 degrees throughout our cruise, we chose to just do one per day as it was completely exhausting in the heat. Instead we took advantage to recharge and relax on the sun loungers, dipping in and out of the pool to cool off.
If I had to be super critical of one aspect of the cruise ( and it did not in the least affect our enjoyment of the holiday!), was that some of the excursions did not meet our expectations. Too many similar experiences and duplications ( temple visits and silk making for example). Also, the floating market was a disappointment and did not look like the picture advertised on the website.
Finally, the Tour Guides we had for both Vietnam and Cambodia were brilliant. Great characters, full of life, funny and extremely knowledgable.
A great trip and wonderful memories made!

Magical Mekong Cruise & Beach

Sunday 05 May 2024
Overview Rating:
Our Tour: Excellent
The ship the crew were wonderful we got to see the real side of Cambodia & Vietnam from village life to cocktails at raffles

Classic Mekong

Saturday 27 Apr 2024
Overview Rating:
Our Tour: Excellent
Excellent tour through Cambodia and Vietnam, visited many amazing places and made unforgettable memories

Angkor to the Bay

Friday 26 Apr 2024
Overview Rating:
Our Tour: Excellent
We really enjoyed our tour of Cambodia and Vietnam. We saw so much in those two countries and had so many different experiences which made for a very memorable time. Our guides, Arun and John were excellent and wanted us to get as much from our time in their countries as we could. The group size, seventeen, was good. The schedule was very packed though, and personally we would have preferred doing a little less and having a bit more time to ourselves. It was exceptionally hot, 36 C on most of the days, so far too hot for long, full on days. The food was good, but meals were fairly repetitive and we often had similar set menus at lunchtime and in the evening wherever we went. A smaller meal at lunchtime would have been fine. Having big lunches also took up a great deal of time. Having some evening meals in our hotels would have given us more time. So much to think about and so many photos to look at!